www.ril.com Reliance Brands Ltd Delhi/NCR : Sales Customer Service Associate

[Admin]

Reliance Brands Ltd.
www.ril.com

Keywords: Customer Service Associate

Designation: Sales Associate
Experience: 6 - 8 Years
Location: Delhi, Delhi/NCR
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Retailing
Functional Area: Fashion, Garments, Merchandising
Posted Date: 08 Dec 2008

Job Description
SALES/PROFIT
-Achieve Store/Personal sales and Key Performance Indicator goals as assigned by the Store Manager by:
-Knowledge and understanding of store sales goals
-Best individual performance in line with the Brands Customer Service,the Visual Merchandising, the Merchandising guidelines and standards

CUSTOMER SERVICE
-Provide excellent Customer Service at all times, promoting the messages outlined in the Brand's Customer Service book and training programme:
-Welcome the customers like guests in our home
-Greet them
-Approach them in an individual way
-Profile them, discover their needs
-Propose what they need, facilitating complementary sales
-Create loyalty
-Apply a telephone policy
-Develop and retain long-term clients and add new customers to the mailing list
-Maintain a positive, professional and sales orientated attitude
-Maintain a thorough understanding of all aspects of the company’s history, customer service, product knowledge and policy and procedures
-Maintain a positive and cheerful attitude and collaborative teamwork
-Understand and apply the philosophy of the returns policy

MERCHANDISING
-Maintain and update the product knowledge by using all available product information tools
-Develop and maintain a thorough understanding of the fashion industry and market trends
-Communicate product needs to Department Head/Management
-Communicate product quality issues to the Department Head/Management as necessary.
-Replenish products as requested by the Department Head/Store Management or when needed
-Be aware of any back stock and product inventory levels

VISUAL MERCHANDISING
-Study the Seasonal Visual Merchandising Book provided
-Maintain Visual Merchandising criteria and quantities according to the Brand's Standard and Guidelines
-Make sure that the product is accurately coded, tagged and priced
-Provide the store Management with appropriate feedback

OPERATIONS
-Apply all Store Operations Policies and Procedures provided by the Head Office
-Read and understand all the information posted on store communication boards
-Perform operational and any other duties as requested by the Department Head or Management
-Maintain a clean and organized Department at all times to create a comfortable shopping experience
-Ensure that all sections are cleaned and dusted every morning
-Ensure that back areas are cleaned and well maintained
-Attend all store meetings as directed by the Management

LOSS PREVENTION
-Follow all loss prevention Policies and Procedures and report any concerns to the Store Management
-Check the stock daily to ensure that all products are alarm tagged at all times
-Be aware of the security in the shop at all times and be vigilant without appearing overly suspicious with customers
-Carry out an accurate Stock Take by implementing the Stock Take Procedure
-Be safety conscious at all times

BRAND PROTECTION
-Understand the Brand values
-Communicate the Brand Values to customers
-Support the Brand image by always adhering to the dress code.

Desired Candidate Profile
The candidate could be a fresher, preferably a Graduate with 0-2 yrs of experience.
Previous work experience can be with Customer Services, Airlines or Retail Industry.
The candidate must have excellent communication skills and a pleasing personality.

Company Profile
-Reliance Brands is a new company created by Reliance Retail in October 2007 to focus on the premium/bridge/luxury apparel and lifestyle segments
-Separate management team in place with deep prior experience with launching international brands in the Indian context
-Desire to form partnerships with global brands that have a unique retail identity and deep consumer brand loyalty
-Reliance Brands will be able to leverage the scale, resources and risk appetite of Reliance Industries and Reliance Retail to aggressively pursue expansion
—Assistance with real estate, human resources and capital
—[Integrated supply chain]
-Willing to consider licensee arrangements, joint ventures or distribution agreements with premium international brands and retail chains.

Executive Name: Ms. Neha K

Address:
Reliance Brands Ltd.
5th Floor, Court House, L.T Marg,(Dhobi Talao)
Mumbai-400 002
Mumbai,Maharashtra,INDIA 400002

Email Address: reliancebrands.jobs@ril.com

Telephone: 0091-022-67673856

[Guest]

CURRICULUM VITAE
AMIT BAJAJ
Email ID-amitkbajaj.788 AT rediff.com
______________________________________________________________________
CAREER OBJECTIVE
To satisfy the administration with my skills and hardwork. To work with a dynamic organisation with a professional setup where I can get ad opportunity to face multiple challenges and sharpen my skills by applying the acquired knowledge.
ACADEMIC QUALIFICATION
< Graduate (From Delhi
University )
< Exposure In Computer Packages Known- MS office
(Word, Excel, Power Point)
< Work Experience 3yrs. of experience with Satyam
Cineplexes in customer services as a
Team Leader
JOB PROFILE
Handling various department like cinema operations, Housekeeping, Projection & Security. Determining minimum & maximum stock levels. Ordering Food stuff & prepare requisition to replenish reconciling cash & preparing reports, Coordinating Sales promotion activities.
Presently working with Woodland Retail Co., as a cashier from August' 2008 to till date.
HOBBIES & INTERESTS
< Dancing and Listening Music

[Guest]

*Resume*
*YOGENDER*
*CAREER OBJECTIVE*
I believe in work with total sincerity and commitment & also looking for a
job which utilize my skills and abilities to the fullest which provide my
growth of prospective and adds value both to me and my organization. I would
like to take challenges to secure a responsible and challenging position
where I can make a significant contribution to my colleague. Hope I shall be
value addition to your organization.
*WORKING EXPERIENCE *
*Currently working* * from March, 2008 to
june,2011*
- *Organization : * Reliance Retail Ltd (Reliance Fresh)
- *Designation : * As a Cashier.
*Previous experience………………….From Feb, 2007 to March, 2008*
- *Organization : * Nidhi Vaishli Jain Boutique
- *Designation : * As a* *Field Executive
*……………………………………..From Dec 2005 to Jan 2007*
- *Organization :** *Ragni Art
- *Designation :** *As a Field Executive
*PROFESSIONAL QUALIFICATION*
- Basic Knowledge of computer
*ACADEMIC QUALIFICATION*
- *12**th** from CBSE*
- *10**th** from CBSE*