www.pantaloon.com Retail India Ltd Bangalore : Retail Trainer

[Admin]

www.pantaloon.com
Pantaloon Retail India Ltd is poineer in retail.Having a turn over of 1200 crores.The varios formats are Pantaloon,Big Bazaar,aLL,Food Bazaar,Central.

Designation Trainer / Sr.Trainer

Job Description To identify all training needs of employees and develop training plans.
Design of the training activity (content creation, mode of delivery etc.)
Training administration activities like budgeting, coordination and MIS
Monitoring the training function and taking corrective actions wherever required.
Acting as a mentor to the other trainers and grooming trainers.
Give training to employees at team member level.
Responsible for the coordination of the day to day activities.
Preparation of MIS reports.
Assist the L&D Manager in preparing training calendars and course content.
To circulate information on new training packages to all employees.

Desired Profile with 2 to 6 years of experience in training, good in communication,excellant presentation skills, preferable experience in retail.

Experience 2 - 5 Years
Industry Type Retailing
Functional Area HR / Administration, IR
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 2,00,000 - 5,50,000
Location Bengaluru/Bangalore
Keywords Training , content , need analysis , induction , learnind and development , l&d , delivery , soft skills , customer service, store operation , retail training,
Contact Sunil Kumar Vasu
Pantaloon Retail India Limited
Email career.south@pantaloon.com
Job Posted 21 Nov
Reference South/ZO/HR/Sr.Exec - Asst mgr Trng

[Guest]

KUMAR GAURAV
CAREER OBJECTIVE
Seeking a management position that will utilise my skills in customer service, organisation,
and interpersonal communication.
PROFESSIONAL QUALIFICATION
• Post Graduation Program in Telecom Management (PGPTM) with Dual Specialization (Marketing &
Finance) from MIT School of Telecom and Management Studies, Pune in 2007-2009.
• Bachelor in Business Administration from Birla Institute of Technology (BIT-Mesra) in 2004-2007.
COMPUTER PROFICIENCY
• Certificate in fundamental IT skills
• Certificate in elementary course in foreign language(French)
• Certificate in SPSS software
• Certificate of accomplishment for C++ from Aptech
WORK EXPERIENCE
Sept’ 09 – Aug’10 at Bharti AirTel Limited, kolkata (Apex Marketing) as an Asst. Sales Manager (Team Leader).
• Responsibility to manage a team of DST with team of 15 Business Development Executives for corporate sales on daily basis and ensuring that they fulfil their responsibility and targets.
• Developing a sales model to get quantum gain in corporate sales.
• Identifying key Accounts, Devise & Implement key Account Plans to Secure Profitable Business for Corporate.
• Building & Maintaining healthy Business Relations with Major Clientele, Ensuring Maximum Customer Satisfaction by Achieving Delivery & Quality Norms.
• Achieve Targeted Value of Business from Listed Corporate Account.
• Corporate Mapping to Understand Need Assessment for all Categories, Buying Process.
• Positioning Executives at the Corporate Prospect generation from the Named Accounts.
• Establishishing & Building Sales Rappo with Key individuals in Corporate that allow for Continuity and Ongoing Representation.
• Manage Major Corporate Accounts & Responsible for Market Mapping of all Corporate Accounts.
Build and Manage a Pipeline and continually generate new Accounts, Conducting Sales Demonstrations and prepare Quotes for Customers
• Forecast Sales Activity, Enter and Maintain Prospects in CRM System.
Achievements
• Instrumental in starting and maintained set targets as per management policies and Successfully in setting up branch operations from pin to point
• Efficiently recruited and maintained a team as per management requirements.
PAST EXPERIENCE
Since Feb’ 09 to June 09 at MTS(RACOLD) designated as Business Development executive.
KEY RESPONSIBILITY AREAS:
• To make distributor.

INDUSTRIAL EXPOSURE
(A) Company Name : Merloni Termo Sanitary, RACOLD (India) Ltd 45 days July Training duration : 2 Month
Project Title : To Establishing Distribution Channel In Jharkhand State.
(B) Company Name : JK White Cement Ranchi
Training duration : 7 days
Project Title : Data Collection & Event Management

(C) Company Name : Reliance communication
Training duration : 15 Days
Project Title : Data Collection

(D) Company Name : Kinley of coca-cola
Training duration : 30 Days
Project Title : Market Survey
ACHIEVEMENTS
• ‘A’ Certificate in NCC.
• Participated in Blood donation camp.
CURRICULAR ACTIVITIES
• Member of ‘BIZZ WIT’ Society in B.I.T (BBA).
• Organize events like BUSSINESS QUIZ, AD-MAD SHOW, IT QUIZ.
SPECIAL INTERESTS
• Reading Business Magazines.
• Watching News & Business Channels.
• Participation in Social Activities.
PERSONAL INFORMATION
Date Of Birth : 07/10/1985
Father’s Name : Shri Chandra Mohan Dwivedy
Current Address : H.N-43,lg food road,4th cross
BTM 1st stage,Thavarekere
Banagalore-29
Mob no-09035237817
09386855808


Marital Status : Single
Languages Known : English, Hindi, French (workable)
E-mail Address : gaurav.aaa@gmail.com


STRENGTHS:
Owing to the modest family back ground, whatever little success and learning I have achieved in life is self attained, I have a strong determination to be a self made man and thorough professional with “nothing is impossible attitude”. Love in taking risks and working in a team as a doer and has the confidence and ability to drive my life towards it.



Date : Signature

[MIR NAZEER ALI]

hello sir i complete 5years in marketing field foot wear in marketing direct sales,marketing,industires marketing call me :

[Guest]

RESUME
MUBARAK.S
Email ID : sunikidon AT ovi.com

Objective : ¬¬
- To work in a challenging and creative environment which offers abundant growth and where my work impacts millions of lives globally.
Educational Qualifications :
- SSLC
- 2nd P.U.C (incomplete)
Experience
- Worked in cyber café for 1 year 6 months.
- Worked as a cashier in MORE super market for 9 months.
- Working as a SSA in FOOD WORLD super market from past 6 months.
Strengths :
- Self confident, hard working, Initiator.
- Strong analytical, Interpersonal and communication skills.
- Fun loving & easy going
- Dedicated & Devoted to Given work
Technical Skills :
- Operating Systems : Windows 98/2000/XP
- Basic computer skills.
Languages Known
- Kannada
- English
- Hindi
- Telugu, and
- Tamil

[Guest]

I want to know that,what are the objective on store operation.....

[Guest]

I am looking forward to work with you

[Guest]

Devanshu Malhotra

E-mail : devanshumalhotra AT live.co.uk
OBJECTIVE :
Consolidate team leadership position and grow in terms of challenge, responsibility and financials.
PROFILE IN BRIEF :
Over nine years multi-functional experience in customer savvy industries with proven success stories. Possess the right mindset, skills and drive to serve customers and meet targets.
WORK EXPOSURE :

Dell International Services Sr. Trainer III (B3) 14th Sep ‘09–Till date
PUMA Sports India Pvt Ltd Store Manager 2nd March–29th Aug ‘09
I yogi Technical Services Pvt. Ltd. Process Trainer 1st Sep ‘08– 20th Feb ‘09
HCL Technologies, British Telecom Sr. Advisor & Process Trainer Jun ’06–18th Aug ‘08
Exl Service Ltd Agent (4 months
Resolution Specialist 18 months
Process Trainer 4 months Feb ’04–May ’06
Spectramind, WIPRO Technologies Ltd. Sales Executive Mar ’03–Feb ’04.
Barista Coffee Pvt. Ltd. Executive & Shift incharge Jan ’02- Mar ‘03
Current Job Profile :
- Manage NHT Batch Performance for all the LOB’s.
- Deliver Vitality training according to the plan. Measure and track effectiveness
- Analyze trends to provide inputs for site level vitality trainings.
- Understand expectations and business metrics to define/structure content for site vitality training.
- Identify opportunities for process improvement and identify next steps with the Managers.
- Identify best practices and help facilitate sharing of the same across a larger environment.
Initiatives :
- Designed the New Hire and Vitality Sales Training content for all the LOB’s
- Managing the Site Vitality trainings across all the LOB’s.
- Managed and coordinated the Business Orientation Session for the New hire batches on Day 1 of communication training.
- Designed and delivered the Sales Training content for IYOGI.
- Designed and delivered the content for ITS (MAX for ITS) – PAN India to increase margins.
- Designed the SOP for the training team and assisted in the ISO Audit for the training team.
- Handled the EWS process for New Hire Batches.
Achievements (Dell) :
- Received the Bronze Award for Q2FY11.
- Awarded Trainer of the Quarter for Q2FY11.
- Certified as a Master Trainer.
- Increased the MPC & RPC for USCTS teams from $3.4 to $5.3 and $6.2 to $8.5.respectively for a headcount of 65.
- RPC improvement from $4.06 to $7.33 in CSG. Headcount covered 25.
- Trained approximately 1500 Resolution Experts across the entire LOB’s on MAX & RECOD modules, with an average of 5% increment in MPC and almost 3.5% of reduction in Cost of Dissatisfaction.
Other Achievements :
As a Process Trainer, ensured the smooth migration of a new client utility process from the BRITISH GAS site at UK to that of India. Also trained the Indian team and stabilized the process. Spent three months in UK. (Exl)
Ranked 3rd amongst 156 agents, within the very 1st week of calling at Wipro Spectramind was the 1st amongst approx.227 executives for Dell customer care, on the floor at EXL. Was awarded for the same by the site head. (Wipro)
Made the highest record of spare part sales in a team of seven people. (Wipro)
Was redesignated as a resolution specialist within 4 months of joining Exl. (Exl)
Achieved recognition as the Best Resolution Specialist for two quarters. (Exl)
Got rewarded as Best Trainer of the Quarter in Dell Q2 FY-11. (Dell)
RESPONSIBILITIES SHOULDERED :
Team Management :

Manage approximately 25 teams in each line of business for their better performance and efficiency while providing regular training sessions to the new incumbents and updating the existing ones in terms of process and sales training.
Actively involved in conducting Training Needs Analysis & providing feedback on a regular basis to all the team members on calls / cases evaluated.
Got awarded as the best trainer of the quarter in Q2 10.
Provide performance reports and feedback for call quality improvement and customer experience to the associates also.
Mentor and train the team members as well as new hires, facilitating amicable and conducive work environment.
Customer Service Operations :
Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty, resolving queries and complaints efficiently.
Instrumental in effectively following up clients, as per the process standards while maintaining general client relations by offering customized solutions to meet their demands.
Proactively follow service standards, meet customer service protocols, service agreements and manage escalations.
Perform the tasks of taking daily huddles, monthly one-on-one, make client calls and discuss AES scores.
Keep a track of the outbound / inbound calls of agents in the process on a weekly basis by monitoring and evaluating the calls with exactness; handle call calibration sessions as well.
Ensure regular target achievements and maintenance of high team standards.
Prepare daily rosters.
Total Experience : Over 9 years
Educational Qualifications: BA Maharashra University

[Guest]

PRIYANKA RANI SAHU
E-Mail :- priyankarani1909 AT gmail.com

Career Objective
To build my career in the field finance and grow along with progress of my organization, by displaying highest level of ability and commitment.
Academic Qualification
- 2009-2011 : P.G.D.M, Finance & Operation, NIST Business School Berhampur
- 2005-2008 : B.Com(H),Accounting, Berhampur University
- 2003-2005 : 12th ,Commerce, M.M.M College
- 2002-2003 : 10th, C.B.S.E , Army School Ranchi
Core Competencies
- Communication
- Adaptability
- Coordinating
Technical Skills
- D.C.A. From ICSS Computer Education
- Tally 8.1
- Minitab16
- Microsoft excel
PROJECT 1
Company : Life Insurance Corporation of India (Berhampur)
Project Title : Operational performance of LIC
Duration : 2months
Description : To know the overall performance, growth and achievement,

how the agents are recruited in the company and about the competitors of
LIC in insurance market.
PROJECT 2
Project Title : Supply chain strategies in organised retail
Description : To understand the supply chain strategies in retail stores in Berhampur (Vishal
Mega Mart, The World, and Kolkata Bazaar)
WORK EXPERIENCE
Company- Nature N Future Marketing Private limited in Bangalore
Period- 26th September till date
Designation-Operation executive
Skill
- Planned and structured
- Increasing communication power.
Hobbies
- Playing badminton and sudoku
- Doing yoga

Declaration
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
Date- Priyanka rani sahu
Place- Bangalore (Signature)