Following is a Resume Format for BPO Non Voice Process

CURRICULUM VITAE
Name :
Contact Details:
Address :
E-mail :
Phone Number:

CAREER OBJECTIVE :
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a professional, use and develop my attitude to further the organization objectives and also attend my carrier target in progress.

ACADEMIC QUALIFICATION :
Completed Graduation (B.com) from XXX University.
Completed advance diploma in computer hardware and networking from YYYY institute.
Intermediate (NIOS Board) from XXX with IInd.
High School (CBSE Board) from XXX with IInd.

WORK EXPERIENCE :
Worked with YYYY BPO Telecom Industry in Inbound process as a XXX

Responsibilities :
- To check and updating all the queries concern with the customer and give them solutions.
- Concern with incoming calls n make solution for customer satisfaction.
- Communicate with customer and resolves their problem and give them feedback.
- Worked with IIBM India in Admin Department as a MBA Co-Ordinator.
- Handling complaints create and modify the document using microsoft office and internet.
- Data resource management of all the students and send daily reports regularly to senior staff and students too.
- Mark mail to the candidate regarding their study material, fee structure/course fee and dispatch the all material related study.
- Preparing the monthly reports.

TECHNICAL SKILLS :
Windows 2000, Windows XP.
Web Technologies HTML, Internet
MS-office, basics of computer, MS-power point
Windows and application

STRENGTHS :
Ability to learn thing faster
Good Team Player and Goal oriented
Good Analytical and Communication Skill
I am self motivated with high energy level
Good patience

PERSONAL INFORMATION :
Date Of Birth : ------
Marital Status : ----------
Languages Known : --------
Nationality : --------

DECLARATION :
I hereby declare that all the information provided above is true to my knowledge and any deviation to it will be solely bear by me.
Date : -------
Place : -------