iGATE Global Solutions
http://www.igate.com

Keywords voice , accent , trainer , ites , bpo , call centre , call center

Company profile:
iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.For more information, please visit http://www.igate.com

Designation Voice and Accent Trainer

Job Description, Desired Profile:
1. Conduct New Hire Training process / pre-process, Refresher Training, Process / soft skills, Skills Verification, Floor Support, Management Development Programs & Personal Development Programs as decided by the HOD / Training Manager and as published in the weekly training schedule.

2. Ensure on-time release to the floor / process for a batch in training.

3. Ensure threshold for Training Yield is met for each batch trained.

4. Ensure training satisfaction and training quality as per training policy.

5. Maintain documentation and provide training reports for all training conducted.

6. Attend to non-training related tasks of the training department as per assigned SPOC responsibilities.

7. Upgrade / create new content for area of expertise on an ongoing basis.

8. Maintain & upgrade competencies required to perform the job.

9. Mentor, counsel and create learning platforms for junior trainers for improving efficiency, quality and skills.



Experience 5 - 8 Years
Industry Type IT-Software/ Software Services
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Noida

Contact
iGATE Global Solutions
Email Debalina.roy@igate.com , careers@igate.com
Website http://www.igate.com
You can submit CV here: http://www.igate.com/career/career_contact.php


India Headquarters:
iGATE Global Solutions Ltd.
158-162(P) & 165(P)-170(P),
EPIP Phase II, Whitefield,
Bangalore 560066
India
Phone: +91 80 4104 0000
Fax: +91 80 4125 9090

Job Posted 01 Dec
Reference Voice & Accent Trainer