www.suth.com Sutherland Global Services Inc Coimbatore : Voice & Accent Trainer

[Admin]

Sutherland Global Services Inc
http://www.suth.com

Designation: Voice & Accent Trainer/ Communication Trainer
Experience: 0 - 5 Years
Location: Coimbatore
Compensation:
Best in the Industry
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 06 Dec 2008

Job Description
-To conduct new-hire training, pre-hire training, ongoing refresher training, monitor associates/ candidates on calls, in terms of voice & accent, communication, and soft skills

-To monitor curriculum effectiveness and assist with the creation, modification and updating of training content as required

-To effectively maintain and update training records

-To work in partnership with internal clients and colleagues to deliver quality training services to help achieve business goals

-To assist with sourcing, recruitment and college activities as and when the need arises

Desired Candidate Profile
-Must have 6 months to 4 years of International Voice based BPO experience

-Should have a minimum of 6 months experience in training new hires on accent neutralization, accent sensitization, communication skills and soft skills

-Strong knowledge of dealing with USA/UK/Canadian customers

-Ability to work independently, exercise discretion and take prudent decisions

-Self disciplined with a positive attitude

Company Profile
Sutherland Global Services Inc, a two-decade-old trendsetter in the ITES Industry with an employee strength of 22,000 and voted one of the best companies.

ATTEND INTERVIEWS @ COIMBATORE on any weekday (Mondays to Fridays) between 10.00a.m and 4.00p.m!!

Contact:

Anne Helena
0422 3067885/ 3067884/ 3067881/ 9940344418
anne_helena@suth.com

Sutherland Global Services,
STPI Unit, No: 574 – C,
Vayaluran Towers,
D. B. Road, R. S. Puram,
Coimbatore – 02
(Opposite R. S. Puram Post Office & above Music Gallery)

Read Sutherland Global Services Inc Blog

Executive Name: Anne Helena/ Vijay Anand

Address:
Not Mentioned

Telephone:
9940344418

Keywords: communication training, voice & accent training, soft skills training, accent neutralization, fluency training

[Guest]

Hi

I am intrested to take non- voice training ..can you give me the details-

My id is prp_dcss AT yahoo.com


prp

[Guest]

Dear Sir,

In this website all the contact number are false..

kindly change the contact number.

kindly give nice communication to us.

Regards,
Scot Newton. G

[Admin]

Scot Newton. G
You can help us get the right contact number.

I am looking for dedicated and service minded individuals like you to help those looking for job.

Regards

Admin

[swathirekha]

hai sir,

I am very interested and eager to work in bpo especially in sutherland.i just waiting for my experience.in ur website all the contacts numbers are false4.am so disappointed with that.so pls change that.will u pls give me a chance to work in sutherland.

MY id : swathyrekha AT gmail.com .

i waiting for ur reply.

THANK YOU.BYE.

[Guest]

Nidhi Sharma
Email ID:sharma.nidhi AT wipro.com
needhi182004 AT gmail.com

Career Objective:
To utilize my skills and abilities in the Information Technology sector that offers growth – professional & personal while being resourceful, innovative and flexible.
Work Experience: 2 Years 4 Months as on 31st Aug’09.

PROJECT /CLIENT NAME
BRIEF DESCRIPTION OF PROJECT

DURATION IN THE PROJECT
DELL
Hardware & Software Troubleshooting of Dell Desktops, Laptops Printers etc. Vast Exposure in dealing with various issues related to Networking, OS-Win Vista, XP, ME, 98 etc.
Worked for 15 Months with an 18 Members’ Team.

PITNEY BOWES
Troubleshooting Microsoft Exchange, Blackberry, Mogul & Sprint Devices.
Worked for 8 Months with a team strength of 30 Members during the Transition period of the project.

NESTLE
Helpdesk Analyst for handling different requests on the basis of Incident Management. e.g.-ID Creations, Asset Management, S/W Installations, Servers & Back Office issues etc.
Working with one of the Biggest Projects in WIPRO since 26th May’09.
(Approx-4 Months)

Achievements During my Work Experience:
- I had also been Shortlisted for the (L2) Immediate Supervisor’s post for my Consistence Performance in the Dell Project.
- Received G4P4 rating for my consistent performance last year.
- Got Transferred to Chennai to work for WIPRO’s another Big Project- Pitney Bowes.
- Received Client Appreciation Certificate from CEO of Pitney Bowes for Outstanding Customer Satisfaction.

Software Proficiency:
- Completed CCNA Program through NIIT & very soon will get CCNA Certified.
- Underwent Customer Centric Training Program for better customer satisfaction
- Knowledge of ITIL Programs for better Customer Service Standardizations
- Languages : C, C++ (Intermediate proficiency level) Visual Basic & HTML
- Operating System : Windows VISTA,XP,ME,98

Educational Qualification:
DEGREE INSTITUTION MAJORS & SPECIALIZATION
Bachelor of Science, Batch: 2004-2007

Goswami Ganesha Dutt Sanatan Dharam College , Sector-32 , Chandigarh
(Affiliated to Punjab University).
Computer Applications
Aggregate - 59%

Senior Secondary Examination, 2004
Govt. Girls Sr. Sec. School, Sector–18, Chandigarh.
(Affiliated to C.B.S.E.)

English Core, Mathematics,
Physics , Chemistry, Physical Education
Aggregate -62%

Secondary School Examination , 2002
Manav Mangal High School, Sector-21-C, Chandigarh.
(Affiliated to C.B.S.E.)
English Course A, Mathematics, Science, Social Science, Sanskrit
Aggregate -68%

Major Academic Projects:
Project Title BRIEF DESCRIPTION
Library Data Management - A Visual Basic based project (WEBPAD) for the College Library so as to maintain the records of all the students.
Rain Alarm - An electronic circuitry that can be used as a rain alarm in dams.

Extra Curricular Activities & Achievements:
- Member of Science Club in College.
- Coordinator in the team for organizing the Model Display in the Tech. Fest.
- Choreographed a Group Dance on Annual Day & won 1st prize as well.
- Won 2nd prize in Essay Writiing Competition organized by a National Newspaper-DAINIK BHASKAR.
Personal Skills:
Good communication skills, ability to deal with people diplomatically, Willingness to learn, Team Facilitator, Hard Worker, Innovative and knows how to maintain a balance between response & reaction.

Personal Profile:
Father’s Name : Shashi Bhushan Sharma
Mother’s Name : Sudesh Sharma
Nationality : Indian
Marital Status : Single
Date of Birth : 13th Feb, 1986
Languages Known : English , Hindi & Punjabi
Hobbies : Reading , Traveling ,Sports and listening to music
Location preference : Ready to be located Anywhere

Nidhi Sharma

[Guest]

Hi,
I am Rishab kumar and i would be intrested to take up an interview for the position of a Trainer. I would be intrested in the Process and Product training also. Please contact me @ 9659336955. bye. -Rishab

[Guest]

Hello There,

Hope this message finds you in good health.
I carry an experience of 6 years and 3 months in BPO industry and 2 years in to V&A training.
Please revert on +919692455006

Warm Regards
Dharmendar Jain
Contact: +919692455006

[Guest]

hi,
i am meenakshi.can u tell me the website to reply for applying for sutherland non voice jobs i am interested in it.
my mail id is armeenakshi_2008@yahoo.com

Thanks and Regards,
Meenakshi.AR.

[krishna3799]

i'm intersted to join in BPO at VIZAG .can u please send me the details tomy email id krishna3799@gmail.com

[Guest]

hello sir this is pravin from coimbatore iam looking for customer support executive job if you have any vacancy please give chance to join your team

thanks

[Guest]

HIIIII SIR/ MADAM !
dis is karthick from madurai my problem i can speak english but not fluent on that if u give a oppurtunity cum training i can improve my self is it possible or not ?????? pls give me suggestion .

[Guest]

hello sir/maddam..
am sathya from thanjavur. i did my BA (english), now i like to join in your compani. i was working in a compani name by NHIT as TELEMARKTING MANAGER. i quick my job B'cas compani got closed ...
i hope and waiting for good news from you ...
Thanking you
with regards,
r.sathya.
my contact no +9 -
my mail-id:rsnbabhu@gmail.com

[Guest]

Accent Neutralization

1. The main cause of this trend towards accent neutralization / reduction is the demand created by outsourcing.
2. The problem that arises is that many customers have difficulties understanding accents other than their own; hence accent neutralization or reduction becomes important for customer satisfaction.
3. Neutral accent is a good idea.

http://www.neutralaccent.com/neutralaccent.php