Aamby Valley City Mumbai : Customer Care Executive

[Admin]

Aamby Valley City
http://www.aambyvalley.com

Keywords: Customer Care Executive

Designation: Customer Care Executive
Experience: 2 - 4 Years
Location: Mumbai
Compensation:
Salary would be Open and Negotiable. It will be the best in the Industry.
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Hotels, Restaurants
Posted Date: 08 Dec 2008

Job Description
1. Handling all queries(Via mails or telephone) related to Aamby Valley city
2. All written correspondence regarding existing clients entitlements, newsletters, policies, mailers etc
3. Maintaining and updating existing clients personal and company profile.
4. Maintaining all records and data for customer history
5. Room reservations
6. Attending to customers all requirements and complaints via telephone or mails

Desired Candidate Profile
1. First preference would be given to Female Candidates
2. Graduate in any field. Degree / Diploma in Hotel Management would be an added advantage.
3. Relevant Experience in the field of Hospitality would be an added advantage.
4. Should have experience as a customer care executive in Hotel Industry or in Call Centre.
5. Smart Personality & Good Communication Skills.
6. Proficiency in computer ( Ms. Word, Ms. Excel)
7. Excellent written and oral communication
8. Telephone etiquette

Company Profile
We at Sahara India Pariwar are committed to setting the highest standards while conducting our activities, delivering products and services in an environmentally sustainable manner, taking into consideration the complex and interconnected relationship of our eco- friendly system. We comply with all the applicable legislative, regulatory and other requirements and stand committed to the health and safety of our customers, visitors and employees. Welfare of our employees is always high on our priority. Evolving from this corporate philosophy, the ambitious Aamby Valley City is being developed to be amongst top five destinations in the World. Nestled amidst the picturesque Sahayadri range and spread over sprawling 10,000 acres, the city is 120 minutes away from India's commercial capital, Mumbai. Conforming to Environmental regulations and International quality standards in Town planning and City management, the state-of-the-art, world class City of Aamby Valley takes pride in being Independent India' first planned Hill City and India's first ever completely networked Wi-Fi City. Aimed to surpass any city in the world, Aamby Valley City offers residential, recreational and infrastructural amenities at par with international standards.

For this we have engaged the world renowned BURCHILL-VDM member of the VDM Group of Australia for project Management Services including finalization of Master Planning, Micro Planning & Designing of infrastructure Services for Aamby Valley City.

The impressive city infrastructure includes; Environmental Sustainable Development (ESD) methodology, an all weather Airport, Ultra-modern Hospital with Tele-medicine & Air Ambulance facility, well-laid out 3 / 4 lane Road network, round-the-clock 3-Tier Security, International Residential School, Water Bottling plant, Power plant, just to name a few. The self-sustaining High-Tech City has all the modern features & facilities from Luxurious Residences options ranging from chic & cozy Timber Chalets to fabulously modern & customized Villas in distinct architectural styles, 18 hole Day-n-Night Championship Golf Course, landscaped Outdoors, man-made lakes & water bodies with over 25 kms of exciting waterfront, Aqua Sports & Adventure Sports facilities an extensive Lagoon complexes, to Family Entertainment Zones & Recreation hubs, Horse Riding Course, Salons, Spas and Premier Clubs.

Executive Name: Nitasha Mehrotra

Address:
Aamby Valley
Aamby Valley City
Site Office Complex
Village Ambavane, Taluka Mulshi, Lonavla, Dist Pune - 410 401, Maharashtra.
Pune,Maharashtra,INDIA 410401

Email Address: hrd4u@aambyvalley.com

Telephone: 91-020-22965111

Reference ID:
Customer Care Executive

[Guest-IJT]

Name : vishwanadha sarma appalla
Email : vishwanadha_appalla AT yahoo.com
Designation / Skillset : DISTRIBUTION CENTRE IN-CHARGE

Resume :

Vishwanadha Sarma Appalla
Application for the post of Team Leader / Customer Care Executive / Stores-In-Charge.
Objective Seeking to be a manager in retail field with an organization of high repute where I can get the opportunity to learn and grow. I am looking for a platform where I can positively contribute towards taking the company on the next level with my diligence, integrity and expertise. I am keen to employ my knowledge and experience to enhance the company profits and adding value to its operations.
Professional Experience - 2009 to till date Working as Ware house Supervisor in CENTRO Vretail pvt Ltd.,
- 2007 to 2009 Shoppers Stop Ltd. [Raheja Group] Hyderabad, AP as an Assistant Floor Manager
- 2004 to Dec 2006 Shoppers Stop Ltd. [Raheja Group] Hyderabad, AP as a CCA-cum-CTA
- 21-05-2001 to 21-11-2003 Food World Supermarket Ltd. [RPG Group] Hyderabad, AP as a CCA-cum-CTA
Responsibilities - Day end & Day begin.
- Synchronization.
- Backup.
- Preparing & Sending Purchase order to vendor.
- Checking & Receiving the goods as per the PO & Invoice.
- Checking the goods batch no & quality.
- Issuing QDN (Quantity Difference Note) during short supply from vendor.
- Issuing GVN (Goods Variation Note) during short supply from vendor.
- Giving the mail communication to concerned Department Heads regarding short supply products like Maintenance & Accounts & Logistics & Buying & Merchandising Departments.
- Taking Inwards.
- Ensuring Bar-coding Security Tagging for all.
- Activation of Sales Promotions & Price Revisions.
- Sending Sales & Stock Position Reports to Head Office.
- OUTWARDS.
- Conducting annual & three months once stock taking as per HO schedule.
Achievements
- Received Certificates of Appreciation as the Best Enroller 5times
- Received Scroll of Honour as the Best CTA in Shoppers Stop Ltd.
Academic Qualification - B.Com in Distance mode from Dr.B.R. Ambedkar Open University
- SSC Public Examination in March 1997
- Working knowledge of Computers and Internet.
Additional Qualifications PUCCA Training Course in Shoppers Stop Ltd. once every year
The STAR (Specialized Training for the Accomplished Retailer) Program Certificate
Retail Management Course in RPG Institute of Retail Management-Food world Supermarkets
- PUCCA Training Course in Shoppers Stop Ltd. once every year
- The STAR (Specialized Training for the Accomplished Retailer) Program Certificate from RPG Food World Supermarkets Ltd.
- Completed Retail Management Course from RPG Institute of Retail Management. (Food world Supermarkets Ltd)
Languages Fluent in Telugu, Hindi and English
Hobbies
Profile Reading books, listening to music, watching movies
Place : Hyderabad
Date :
Viswanadha Sarma A
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4350287
Date & Time : 9th Jul 2011 10:18 AM (UTC)
IP Address : 122.169.252.213
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727)
Predicted Country : India

[Guest]

CURRICULAM VITAE
ANKIT DWIVEDI
Mail- Ankit.dwivedi96 AT yahoo.com

.
RESUME SUMMARY
A highly professional, dynamic and self-motivated manager, with strong hospitality background with a good experience in running a successful food service business, including human resource and delivering a customer-focused service, having excellent interpersonal and communication skills that helped in developing and maintaining strong working relationships with customers, staff and management.
___________________________________________________________________
CAREER OBJECTIVE :
To work in a service environment that is challenging and helps in continuous acquisition of knowledge.
_________________________________________________________
ACADEMIC QUALIFICATION
10TH from N.O.S I.C.S.E... Board, 2002
(ST.Teresa College Aashianna, Lucknow)
10+2 from U.P. Board, 2004
Persuading Graduation from Kanpur University
Professional Expose
MARCH 2008 –November 2011 (2.9 years)
Barista Lavazza coffee company limited
Worked as the B3 (chief Brew Master) in Retail outlet
Work profile :
1- Experience the 4 months handling store of hazratganj outlet smoothly without any problem with my helping Staff men’s. And Join Company as a Trainee level experienced for 1 year under Saharaganj Mall outlet environment.
Worked as the Chief Brew Master for Barista Coffee Company Limited, responsible for overall operations of the store, such as :
2- Achievement of sales target.
3- Training and motivating the staff.
4- Store requirements-
Stock management : such as indenting for supplies at time, keep a check for preventive maintenance of equipments and machinery, keep a check on cleaning and hygiene standards in the store, comply to standard operating procedures as per Company SOP Follows Rule.
a. People management : staff requirements and recruitment at store level,
b. Cash management : monitoring the cash banking being done at time on daily basis,
c. Local store marketing for increasing the transactions and sales for the stores, etc.
d. Maintaining of Files, Inward Letters & Invoice Registers
e. Taking Care of Commercial Activities (like preparing indent, Vendor's Payment, DailyBanking, Receiving indent etc.)
f. Document and monitor Daily cash in/out flow.
g. Monitor and administer company’s fixed and variable overhead costs.
h. Co-ordinate with all vendor & Staff.
i. Preparing Duty Roaster Of Staff (Daily & Weekly)
j. Monitoring Daily Inventory stock.
k. Prepare Daily ,Weekly & Monthly Reports and Sending to the controlling head office
Preparing Duty Roaster of Staff (Daily & Weekly)
- . Develop friendly Relation with existing & new Guests too.
At finally, compiling Month end inventory and compiling the MIS, at the end of the month.
Employer : Aryans Restaurant, Lucknow Retail outlet (3 years)
Period : 5th of March 2005 to 2nd March 2008
Industry : Family Restaurant Industry
Position : Front Office Manager
RESPONSIBILITY
1. Maintaining Guest satisfaction standard and generating positive word of mouth.
2. Maintaining of Files, Inward Letters & Invoice Registers.
3. Walk in Guest handling and full fill their requirement.
4. Reporting Updates and forwarding Guest feedback/ suggestion form.
5. Co-ordinate with all Department Staff.
6. Handling internal & external call for home delivery calls.
From Dec. 2011 Present working
Chhappan Bhog, The mithai shop Amausi Airport, Lko.
Working as a Store In charge Retail outlet

Work description :

Outlet Work process
Training and development (motivating and coaching subordinates in achieving high level of customer satisfaction)
1. Executes strategies in resolving customer concerns
2. Maintain PR with clients.
3. People management (recruitment and training)
SKILLS AND STRENGTHS :
7. Computer skills :
One-year diploma in Computer Application
Good working knowledge of MS OFFICE,
Internet and its applications
8. Personal strengths :
Highly proactive, motivated in achieving goals, a quick learner, with a friendly& positive attitude and possess good customer handling skills.

[Guest]

DURGA PRASAD KHARRA
OBJECTIVE - To take up any sort of challenging job commensurate with my ability & knowledge, to serve with an esteemed organization with all honesty & integrity, finishing the work within the scheduled time frame & also bring innovation & creativity in the work to perform it successfully.
ACADEMICS
- B.A. From University of Rajasthan in the year 2007.
- H.S. (Arts) in the year 2003.
- Secondary Examination. In the year 2000.
TECHNICAL

- Business Computer Application : - Windows, Ms-Office (Word, Excel, Access, Power Point), Internet & Outlook Express.
- Financial Accounting :-Tally(9.0) & Ace
EXPERIENCE
27MAY 2009 to 31 oct 2009 Technotech Pvt.Ltd. stock maintaing
- 05 NOV 2009 to 04 JAN 2011 in Sai marble and Granites Juniar accountant
- 10 JAN 2011 to 25 MAY 2011 in Klassic construction pvt ltd. On post of Juniar accountant
10 AUG 2011 to Till date SAHARA INDIA PRIWAR F.C.-Palsana As a Computer Operator
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Place---------------
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(Durga Prasad Kharra)