www.hyperquality.com India Pvt Ltd Delhi/NCR : Spanish Translator / Customer care executive

[Admin]

HyperQuality India Pvt. Ltd.

Designation: Quality Consultant - Spanish
Experience: 1 - 2 Years
Location: Delhi/NCR

Job Description
Candidate will be responsible for Monitoring Spanish calls. Should be a Graduate. Diploma course in Spanish will be preferred. Should have good communication skills, both written and Oral. Flexible working in 24/7 environment. Based in Delhi/ NCR.

Desired Candidate Profile
Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write evenbetter™ feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
Participate in various internal/external training programs to continuously hone required skills and knowledge base.
Abide by all HR policies and processes including but not limited to code of conduct, attendance and floor discipline.
Report to respective TL as per set guidelines
Participate in internal & client calibrations calls to ensure consistent quality

Company Profile
HyperQuality nurture a robust people focus culture with trend setting initiatives like, Globalization - where India based Quality Consultants work in Seattle office on an OJT, inhouse Tuck shop, dedicated Training and Development function preparing QCs for next level. At HyperQuality everyday is an EvenBetter experience.

Address:
HyperQuality India Pvt Ltd
34, Udyog Vihar
Phase IV
Gurgaon
Gurgaon,Haryana,INDIA 122002

Email Address: opportunities@hyperquality.com
http://www.hyperquality.com

Keywords: Spanish Translator / Customer care executive - Spanish

[Guest]

SHWETA GOGIA
Email : shwetagogia89 AT gmail.com
Vision
A career that is enriching in terms of inputs, which provides scope for employing my abilities to achieve constant advancements and to work for the betterment of the organization.
Objective
To work honestly and efficiently up to the satisfaction of my superiors. A smart, innovative, resourceful and active professional with pleasant and positive attitude who certainly would bring strength to the team by being naturally trustworthy, dependable – focused, calm and composed in stressful situations.
Assets
- Extremely pleasant personality
- Good Communication and interpersonal skills
- Good customer service skills with orientation of complete customer satisfaction
- Proper conversation and coordination with other team members
- Highly Adaptable to new technology and Quick learner
Education
- BA Program (HISTORY- SPANISH) 2010 from J.M.C. COLLEGE, DELHI UNIVERSITY (DU)
- Senior Secondary 2007 from C.B.S.E.Board
- High Secondary 2005 from C.B.S.E.Board
Technical Expertise
Proficiency in…
- Application Software : MS Office (Word, Excel and PowerPoint)
- Financial Software : Tally
Certifications
- Undertaken and successfully completed ‘B’ certificate in NCC with ‘B’ grades.
- Undertaken and successfully completed ‘C’ certificate in NCC with ‘B’ grades.
Extra Curricular Activities
- Participation and awarded in various cultural activities
- Active participation in NCC camps in college with the high rank ”JUO”
- Active participation in organizing the NCC festival in college
- I am Secretary in our Organization- “Karuna the Compassion”
- Participation in events of an NGO ”KARUNA the Compassion”
Achievements
- Participation in debates
- 2nd position in-group song competition in 2005
- 2nd position in “Bhartiya Art Education Society” 2003
- 1ST position in folk song competition in 2003
- 1ST position in Qawali competition in school in 2002