www.ramshyam.com Global Services Mumbai : Process Manager
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  1. December 8th, 2008, 08:50 PM Post Count Number #1
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    www.ramshyam.com Global Services Mumbai : Process Manager

    Ramshyam Global Services
    http://www.ramshyam.com

    Keywords: Process Manager, Manager, Team Leader, TL

    Designation: Process Manager
    Experience: 3 - 5 Years
    Location: Mumbai
    Compensation:
    Rupees 2,75,000 - 3,00,000
    Education: UG - Any Graduate - Any Specialization
    PG - Post Graduation Not Required
    Industry Type: BPO/ITES /CRM/Transcription
    Functional Area: ITES/BPO/KPO, Customer Service, Ops.
    Posted Date: 08 Dec 2008

    Job Description
    Manage Existing Processes
    Roll-out New Process,
    Agent Training,
    Client Communication,
    Quality Control,
    Inspire, Manage & Lead a team of CSRs to offer high quality of support services.

    Desired Candidate Profile
    Exp. in managing Processes, New Rollouts, Training, Client Commu, QC.
    Sound knowledge of Finance, ECom, Computers, Internet etc.
    Excellent written & verbal Comm skills.
    Excellent Team Builder & People Manager
    Patient, Dedicated, Sincere & Workaholic.

    Company Profile
    Ramshyam is a Leading Inbound Customer Support Call Center & BPO.
    We offer Inbound Customer Support Services over Phone, Live Chat, Email & other Back Office services.

    Executive Name: Kusum

    Address:
    Ramshyam Global Services
    210, 2nd Floor, Mahaveer Industrial Estate
    Off Mahakali Caves Road, Near Paper Box Factory, Near Nelco Nus Stop
    Andheri (E)
    Mumbai,Maharashtra,INDIA 400093

    Email Address: jobs@ramshyam.com

    Telephone: 6693-8801

    Reference ID:
    08-09/Dec8/FM
  2. June 2nd, 2012, 01:39 PM Post Count Number #2
    hemalathaijt
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    www.ramshyam.com Global Services Mumbai : Team Leader

    Company Name : Ramshyam Global Services
    Company Location : Mumbai
    Designation : Team Leader
    Company E-mail ID : jobs@ramshyam.com
    Company Website : www.ramshyam.com

    Job Description, Candidate Profile, Company Profile, Company Address :
    We have an opening for Team Leader / Team Coach, the details are mentioned below.
    Job Description :
    ** Managing team of CSAs
    ** Process Training
    ** Quality Monitoring
    ** Handling all operational escalations and irate customers.
    ** Maintaining weekly roster
    ** 9 hours Shift between 8PM to 8AM, 6 days working
    ** Reporting to Asst. Manager

    Desired Candidate Profile :
    ** Experience at similar position with International Inbound Voice & Non-Voice process
    ** Excellent English Communication Skills
    ** Exceptional Team Handling Skills
    ** Ability to coach and train team members

    Salary : CTC 3.00Lac pa + Meals, 6 monthly increment of 6%

    Company Location :
    Ramshyam Global Services
    48, Sarvodaya Industrial Estate,
    Off Mahakali Caves Road,
    Near Paper Box Factory,
    Andheri (E), Mumbai 400 093.
    Tel : 6693-8801, 976-836-8000

    More Information about this submission and submitter :
    Submission ID : 5541611
    Date & Time : 17th Apr 2012 7:00 AM (UTC)
    IP Address : 61.16.181.9
    Browser info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET4.0C; .NET4.0E)
    Predicted Country : India