Zonal Operations Manager :
Required Experience : 6-8 yrs. in to Operations & Maintenance
Location : Hyderabad
Requirement :
** Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
** Ensure implementation of operational policies and procedures at Zonal Level.
** Monitor performance of branches and ensure high productivity levels.
** Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
** Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
** Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
** Monitor and track implementation of BONU and BONT for existing network and customers.
** Support rollout of new platforms like GEPON
** Provide support to community Projects in respective zone
** Provide support to corporate customers in respective zone
** Work in supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
** Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
** Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.
** Ensure timely execution of special projects/ up-gradation assignments.
** Establish measure of performance and monitor performance of Operations staff.

Functional Trainer :
Location : Hyderabad
Compensation : upto 4lacs CTC
Shift timings : 9.30am – 6.30pm
Requirement :
** 2-3 years of experience in product, process and behavioural training .
** Good Communication & Presentation Skills
** Designing and expanding training and development programmes based on both the organisation's and the individual's needs.
** Producing training materials for in-house courses
** Preference for individuals with Sales Training Background
Language Proficiency : English, Hindi & Telugu

How to Apply : Please apply through websites or send your resume to careers@acttv.in

http://acttv.in

Contact us :
Atria Convergence Technologies Pvt. Ltd.
No 29/4, 4th Floor, Trade Centre
Race Course Road
Bangalore 560001