Cafe Coffee Day, Ahmedabad
Company Web Page: http://www.cafecoffeeday.com

Exe – Training : (Induction)
Reporting to: Asst. Manager - HR & Training
Location: Chennai
KRA:
1. Induction Training for the New Team members at Café Level
2. Certification of the same
Knowledge, Skills & Abilities:
** Excellent communication & analytical skill
** Ability to motivate team members
** Ability to work under pressure
** Very high on Methodological Process Orientation
** Average Traveling frequency required
Qualifications: MBA/ PGDBM / Hotel Management
Exposure:
** Fresher/ 1-3 years of experience in training & development
** Sales background
** FMCG / Retail exposure a Plus
Duties & Responsibilities:
Customer Orientation Indicators:
** Commitment to Quality.
** Ensuring PMS compliance.
** Adherence to training program delivery strategies and methodologies.
Financial Indicators:
** Floor Training.
** Generating of report collation, analysis and forecast.
** Qualitative Audits - mystery shopping.
** Prepare & present training related reports.
** Prepare & present performance related report periodically.
Learning & Development:
** Ensuring training & development activities for individual growth.
** Coffee Training , Food & Beverage Skills, Equipment in Cafe.
Process indicators:
** Ensuring the periodical Training certification process.
** Creation of training report formats.
** Provide feedback at strategic points in employees career to navigate his/her professional growth.
** Create training reports and maintain feedback records.
** Present senior management with data that covers organizations future needs.
Authority:
** To reject poor quality of trainees
** Provide Feedback on batch qualities as well as group sentiment

Executive /Sr Executive : Maintenance
Reporting to: Manager (Maintenance)
Location: Bangalore/Chennai/Kerala/Mysore
KRA:
1. Upkeep of equipment in the region
2. Preventive maintenance of machines through periodical & timely procedures
3. Availability of workable spares in appropriate numbers
Knowledge, Skills & Abilities:
** Knowledge of preventive maintenance
** Prioritize work
** Well informed & ability to train café personnel in preventive maintenance
** Strong co-ordination skills
Qualifications : Diploma in ITI (mechanical/electrical/machinery or Refrigeration)
Exposure:
** 1-2 years experience in maintenance of different types of electrical equipments, Refrigeration & AC
Duties & Responsibilities:
** Customer Orientation Indicators:
** Ensure Vendor Payments are made on time.
** Ability to identify problem areas and resolve maintenance issues.
** Ensure proper communication & training to café In charge regarding equipment maintenance.
Financial Indicators:
** Ensuring the reduction in the cost of part replacement compared to the existing levels.
** Monitoring all regional maintenance expenses.
** Implement new cost control measures to lower maintenance costs.
** Create new quality systems and raise the bar of quality standards followed by the company consistently.
** Ensure maintenance of asset inventory and records.
** Introduce innovative cost control measures to reduce expenses.
** Identify, Negotiate with Vendors for economical rates & Value added services.
Learning & Development:
** Cross training activities for the development and growth of individual.
** Take training initiatives to ensure team is well equipped & updated.
Process indicators:
** Identifying alternate vendors for large equipment supply in the regions.
** Quality check of vendor services & supplies.
** Weekly/Monthly reporting to the SBU head on issues addressed.
** Generating weekly/monthly expenses report and Spares requirement.
** Escalate issues to SBU head or reporting authority if required.
** Daily Cafe visit to ensure functioning of Caff equipment.
** Corrective action Complaint Resolution.
** Trouble shooting.
** Periodical visits to outstation cafes.
** Monthly work schedule as per equipment maintenance schedule.
** Coordinating with Projects and Operations team during new café opening.

Apply through the website...

Contact Us :
Cafe Coffee Day
#23/2, Vittal Mallya Road,
Bangalore - 560001