www.mtconline.in MTC Group of Companies Bangalore : HR Executive

[ijt.dolora@gmail.com]

MTC Group of Companies, Bangalore
Company Web Page : http://www.mtconline.in/

Job Code : IN/MTC/HR/05/13
Job Title : HR Executive
Job Type : Permanent
Job Description :
1. Candidate should possess good oral and written communication skills (English / Hindi).
2. Candidate should be confident and should pleasant personality.
3. Candidate with good customer service skills would be preferred
4. Candidate should have 0-1 year of experience in Academic Counseling or Customer Support Voice Process.
5. Prior experience in Customer Service industry will be an added advantage.
6. Candidates with backlogs/arrears in their degree are not eligible
7. Responsible for dealing with Employee's Queries
8. Fresher's also can be considered.
9. MBA / BBM / BBA or Any Graduate.
Job Location : Bangalore

Job Code : IN/MTC/COUNSELOR/05/13
Job Title : Counselor
Job Type : Permanent
Job Description :
1. Candidate should possess good oral and written communication skills (English / Hindi).
2. Candidate should be confident and should pleasant personality.
3. Candidate with good customer service skills would be preferred
4. Candidate should have 0-1 year of experience in Academic Counseling or Customer Support Voice Process.
5. Prior experience in Customer Service industry will be an added advantage.
6. Candidates with backlogs/arrears in their degree are not eligible
7. Responsible for dealing with Student's academic Counseling
8. Responsible for dealing with Student's Queries
9. Fresher's also can be considered.
10. MBA / BBM / BBA or Any Graduate.
Job Location : Bangalore

Job Code : IN/MTC/BPO/01/13
Job Title : BPO /Call Center
Job Type : Permanent
Job Description :
Quality Manger JD:
1. To conceptualize an effective Quality Monitoring Strategy for Voice processes to adopt and eventually achieve higher productivity levels Identify opportunities to improve process and initiate action to implement these (where appropriate) to deliver the highest possible level of customer service with the highest possible efficiency Relationships with clients and providing value added customer service, ensuring quality and service norms.
2. Barze the call and give the feedback for the inaccuracy of call and try to correct it further, call calibration,
3. To give the detail of call to higher authority Understand organizational complexity and priorities and incorporates knowledge into project design and management.
4. Ensures that work identifies and responds to root cause issues and structures work accordingly.
5. Analysis of report including process dashboard and team performance reports and initiating action plans Drive and implement process improvement initiatives to achieve business goals Facilitate Metrics data collection & analysis, perform root cause analysis and defect prevention activities Actively measure the performance of the team and ensure all action plans and deliverables are met within the agreed time frames.
6. All meetings and action plans will be documented using contact reports which are managed and disseminated accordingly.
Minimum Skills:
Overall experience:
1. 6 - 7 years;
2. Experience as QAAM of at least 3 years in a domestic/international BPO (call center experience/back office experience as relevant)
3. Domain experience mandatory Good communication skills (QA to be proficient in English, Kannada and Hindi)
4. Team Management skills Proficient in MS excel Interview
skills tests :
1. Excel test (includes reports, graphs, analysis,RCA methdology - case study)
2. Call evaluation round of domain specific calls The thresholds for each of the tests will be shared along with the tests
Job Location : Bangalore

Kindly send your CV at info@mtconline.in with Job Code in the subject line

Note: Your CV will be rendered untraceable without the mention of Job Code in the subject line.

Contact Us :
MTC Group of Companies,
# 1 , 2nd Floor ,
Beside MEGA MART,
HAL Main road , Marathalli,
Bangalore / Bengaluru-560037

[Unregistered]

Resume
MANOJ KUMAR

Educational Qualifications :
-Matriculation Passed With 3nd Division From JAC Ranchi in Year 2007.
In Intermediate Passed With 2nd Division From JAC Ranchi in Year 2009.

Technical Qualifications :
*Basic Knowledge Computer DCA TALLY AND INTERNET,

Working Experience :-
*Computer Operator And Accountant Billing Cashir

Basic Information :-
Date of Birth :-02-02-1992
Nationality :-Indian
Religion :-Hindu
Language Known :-Hindi and English
Sex :-Male
Marital Status :-Unmarried
Hobbies :-laying Cricket and Foot ball

Date :-........
place :-Basantpur
signature ( manoj kumar )