FlexiOne Pte Ltd Singapore : Business Development Manager

[Admin]

FlexiOne Pte Ltd
http://www.flexione.com

Keywords: Application development, ERP, EAI, Datawarehousing

Designation: Business Development Manager
Experience: 5 - 8 Years
Location: Singapore
Education: UG - B.Tech/B.E. - Computers, Electronics/Telecomunication
PG - Any PG Course - Any Specialization
Industry Type: IT-Software/ Software Services
Functional Area: Sales, BD
Posted Date: 09 Nov 2008

Job Description
Responsible for implementing sales strategies, expanding current business and identifying new opportunities within the defined verticals for professional services sales specific to Information technology

Desired Candidate Profile
Experienced sales professional with a proven record in selling IT services to the financial industry
Extensive knowledge of Banking , finance , securities and Insurance ( BFSI ) domains to drive to build a sales strategy

Company Profile
Flexione is a Singapore based Technical Consulting firm and supports large customers in IT , R&D and customised software development. We work with leading multinational organisations in fulfilling their most critical needs in IT and R&D projects.

Executive Name: Human Resources

Address:
Not Mentioned

Email Address: recruit@flexione.com

Telephone: Not Mentioned

[Guest-IJT]

Name : DONNIS MATHAI
Email : donnis.mathai AT gmail.com
Designation / Skillset : operations manager

Resume :

Seeking assignments in Operations,Training,Business Development-Strategic Outsourcing,for services with a Reputed Organisation.
SYNOPSIS
A result oriented Professional with expertise in Training,Operations and International exposure in Business Development-Strategic outsourcing.
Expertise in handling a diverse range of Operations and Training entailing BPO-Operations,Training and Budgeting.
Proven track record of developing procedures ,service standardsand operational policies,planning and implementing effective control measures to reduce running costs of the Project.,
Expertise in designing & implementing Training programs for bringing keen customer focus ,high energy level and team spirit in the employees.
Excellent written communication ,interpersonal liaison,objection handling and problem solving skills with ability to work in multi cultural environment.
Identify ,analyse and evaluate the current market trends,key competitive threats and oppurtunities and recommend strategies to meet them.
Provide pre-sales support,formulate solutions for brand Promotion ,sales force training etc,and interface with various clients.
Orchestrate face to face meeting with target audience and support the entire selling process from initial discussions to pilots and contracts.
Achieve quantitative and qualitative target to ensure continued success and growth of the business unit with client satisfaction.

ACADEMIC CREDENTIALS
La Martiniere College-I.C.S.E.Board-62% Marks,1994
Christ Church College-I.S.C .Borad-61% Marks,1997
B.B.A Lucknow University-60%Marks,2001.
WORK EXPERIENCE
October 2002-June 2006 Hero-Ites, BPO(Gurgaon)
Operational Role-S.M.E
S.L.A
- Dialled for Dishnetwork-U.S Outbound Sales Campaign
- Dialled forOptus Wireless-Australian Outbound sales Campaign
- Dialled for Providian National Bank-U.S Outbound and inbound Credit Card Process.
- Dialled for N.T.L-UK Outbound Landline process.
- Imparted Voice & Accent Training as well as Process Training for the above mentioned Campaigns.
- Live Barged Active and Sales Calls and provided feedbacks to the Agents.
- Provided Process Training for the new batches.
- Imparted Traing regarding the C.T.Q of the Process
- Handled the P.I.P teams.
June 2006-May 2009-V-Connect, BPO (Gurgaon)
Operational Role-A.M.Operations
SPOC for a U.K Wireless Process with a a Team Strength of 108 Agents.
- Orange
- Vodafone
- 3G
- Virgin
S.L.A
- Managed and Led a team of 108 Agents for a U.K Outbound sales Campaign.
- Led the Operations and training for a U.K Telecom process.i.e Wireless
- Worked to ensure that all the daily and monthly Sales targets were met.
- Ensured that Discipline and Team work was maintained among the Team members.
- Groomed and Mentored existing team members for their internal growth in the organization.
- Provided support to Senior Management to realize the organizations growth.
- Track trending of Attributes and provide solutions.
- Participated in Calibration session to ensure HQ is meeting client objectives.
- Managed the rosters,team reports,targets,recruitment,attrition control etc.
- Hosted Quarterly Business Reviews with statistical analysis and performance improvement recommendation with the Top Management.
- Worked to ensure that all the daily and monthly Sales Targets were met.
- Groomed and Mentored existing team members for their internal growth.
- Did Credit Checks on the Sprint Site for all sales that were Processed.
- Took Supervisory Calls for the Team members in the absence of Team Leads.
- Participated in Calibration Sessions to ensure HQ is meeting Client objectives.
- Conducted reviews, client meetings and conference calls etc regarding all Operational /Financial/Strategic aspects of the designated client program.
- Provided Operational supervision and facilitate smooth Operations..
- Ensured the campaign was taken live as per requirements shared by the client/BD Team.
- Liaised with the Dialer and Technical teams to ensure better Campaign management and Delivery.
- Monitored Campaign performance closely and provided inputs to the B.D Team.
- Supported the Business Development teams with daily deliverables on Reporting and Planning.
- Provided assistance to Senior management staff on administration matters such as meetin arrangements, presentation, and travel scheduling.
- Measured the impact of various competitors product in the market.
- Raised the monthly invoices from the Client.
June 2009-June 2011-KIRTIMAN TECHNOLOGY PVT. LTD.,BPO(Noida)
Operational Role-Operations and Training Manager
S.P.O.C for 3 U.S Outbound Campaigns i.e with 156 C.S.Rs.
- Lifeguard (U.S Outbound Sales Campaign)
- Epiphany(U.S Outbound travel Campaign)
- W.B.B(U.S Outbound Travel Campaign)
S.P.O.C for a U.S Outbound Lead Generation Process-Education Online with 40 C.S.R.s on board
S.L.A
- Handled a Team of 196 C.S.Rs with three A.Ms to assist
- Analysed performance results and implemented departmental improvements.
- Planned for upcoming organizational needs and implement strategies in a proactive manner.
- Analyse and maintain all Client Service Level agreements.
- Resolved escalated customer complaints.
- Took ownership of the commercials of the Project.
- Was responsible for Recruitment and Training of the Professionals..
- Raised the monthly invoices from the Client.
- Monitored campaign Performance closely and Provided inputs to the B.D team
- Worked in close tandem with the Training Department to enhance the output.
- Maintained understanding of Client specific training.
- Was responsible from program conceptualization to execution of the given Project.
- Coordinated and planned to assign work for Staff in accordance with the Organisations policies and applicable legal requirements.
- Provided prompt and objective coaching and counseling for Team Leads and Team Members.
- Was responsible for selecting ,training, developing and managing Performance of professional and non-exempt direct reports.
- Took responsibility for development, maintainance and testing of the projects business continuity plan.
- Took Responsibility for expense management.
- Supported Long and Short term Financial Projections.
- Ensured to maximize revenue generated efficiency.
- Achievement of budgetary measurements.
- Worked in tandem with support with the Support Departments to ensure proper staffing strategies .
- Determined appropriate staff-mg levels and implement strategies to ensure the efficient operation of the Department.
- Ensured that the Department operates efficiently according to Client and Company measures .
- Took effective steps to keep the Attrition level at a minimum level.
HOBBIES
Restoring and Collecting Vintage bikes.
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More Information about this submission and submitter :-
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Submission ID : 4388584
Date & Time : 19th Jul 2011 2:30 PM (UTC)
IP Address : 123.236.123.114
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