www.nms.co.in Nucleus Microsystems Delhi/NCR : Team Leader Domestic Call Center

[Admin]

Nucleus Microsystems Pvt Ltd
http://www.nms.co.in

Keywords: Team Leader

Designation: Team Leader (Domestic Call Center)
Experience: 2 - 4 Years
Location: Delhi/NCR,
Iraq
Compensation:
Rupees 1,00,000 - 2,50,000
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Other
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 01 Dec 2008

Job Description
Manage team of twenty call center Executives
Management of complete operation

Desired Candidate Profile
Good Communication Skill, Team Management, Call center operation Management

Company Profile
As an ISO 9001:2000 company, our core strength lies in Automatic Vehicle Tracking system, Biometric/RFID based Time Attendance, Queue management, Secured Networks, Digital Video Surveillance and intelligent solutions across vertical markets

Executive Name: Mr.Amitabh Kant

Address:
Not Mentioned

Email Address: career@nms.co.in

Telephone: Not Mentioned

[priyanka singh]

hi ;
do needful for me

[vikas sharma]

I am looking for team leader or Assistant manager position in domestic call center. I have 5 years of experience. 3 years of experience in IBM daksh as an Team Leader Operations. Please call me at 9811617090 any time.

[shibu ibrahim]

Hi Iam Shibu ibrahim looking for a team leader position , I have total 4 years of experience in convergys.

[Guest]

CURRICULUM VITAE
B. Rajesh Kumar
Plot no:24, New Maruthi Nagar,
Beside rice mill,
Kothapet,DSNR Mobile : +91-9642170568
Hyderabadl-500036. Email :rajesh_kumar2636 AT yahoo.com

OBJECTIVE:

To secure a challenging position in the Bpo field where there is an opportunity to share, contribute and upgrade my knowledge and skills for development of self and organization served.
EDUCATIONAL QUALIFICATIONS:

S.S.C
From A.P Board in the year 2004
Graduation
B.Com(Comp) from kakatiya university through distance in 2010
MY STRENGTHS:
v Ability to communicate well and adopt to the situation.
v Hard working nature and Deliver any given work on time.
v Converting problems into challenges.
v No location constraints.
WORK PROFILE
v As a call customer care executive In AEGIS BPO for 15months in HYDERABAD(A.P)

v As a Team leader in Spark Groups Pvt Ltd for 18months in HYFERABAD(A.P).
PERSONAL PROFILE :

NAME : B.Rajesh Kumar

FATHER NAME : B.Shiva Ram Prasad

BIRTH DATE : 15-10-1988

NATIONALITY : INDIAN

LANGUAGES KNOWN : ENGLISH,HINDI,TELUGU

ADDRESS : Plot no:24, New Maruthi Nagar,
Beside rice mill, Kothapet DSNR
Hyderabad-36 PH- 9642170568


DECLARATION:

I hereby declare that all the information provided by me in this application is factual and
Correct to the best of my knowledge and belief.
Date :
Place :

(Rajesh)


Please respond me

[D_agarwal]

Hi,
I have a total of 9 years of work experience in corporate and bpo sector. I have lead a team in both the sector. Marketing and accounts were my feild of expertise for six years, while i was with the corporate department. I had been with the bpo as well as kpo sector for the last three years handling teams, with strenght of not less then 12-13 heads.
Presently looking around for a team-leader profile in domestic or international bpo or kpo.

Thanks and regards,
Deepak Agarwal
9999-772-055
deepak_agarwal1978 AT yahoo.com

P.S. For a detailed C.V., please let me know where i should be forwarding it for further reference.

[Guest]

CURRICULUM VITAE
S.Sateesh Chander,

Email :sateesh_sun AT yahoo.co.in
________________________________________________________________________
Objective :
To actively participate and contribute towards growth of an organization which gives me an opportunity to showcase my abilities and skills coupled with dedication and hard work. With
more than 4.7 years of work experience I look forward to build a career in the industry.
Personal Skills :
Excellent analytical, quantitative and communication skills, a willingness to learn continuously,
Leadership skills, intent to achieve results and I work well in a team.
Educational Qualifications :
Intermediate From Navodaya Junior College (Karimnagar)
Schooling from S.C.C L High School (Karimnagar)
Work Experience : 1
Role : Specialist
Worked as a Specialist in Aegis Bpo from 05th-Jun-06 to 4th-Dec-2010.
Client : Idea Cellular Limited
Program Overview :
The Idea Sanchaya program is a telemarketing campaign that aims at selling Value Added Services
(VAS), new and add-on postpaid connections to potential customers. Potential customer leads are
Provided by Idea and telemarketing agents contact these potential customers to generate lead –
This is thereon converted into a sale via account activation.
Responsibility :
- Handling a Team of 15 executives,
- Preparing Mis reports in terms of Hourly Count, daily target,
- Selling different types of packages given by the client,
- Helping the implementation of the point of sale,
- Reaching the targets on time given by the Client,
- Monitoring on Dialer.
- Grooming the fresher about the product,
- Preparing agent wise performance score card.
- Activating the packages opted by the customers,
Achievements :

Received consecutive best performance of the year awards for 2008, 2009 & 2010 from Aegis Bpo service Limited,
Received multiple appreciations and certificates from IDEA and AEGIS top management for achieving the concern target given by client end.
Special Achievements :
Completed graduation in ace (Achieving Continuous Excellence) blue level.
Work Experience : 2
Role : Team Leader
Worked as a Team Leader for Serve Guru Management Services from 1st-Feb- 2011 to 31st-May-
2011.
Client : Idea Cellular Limited
Program Overview :
Serve Guru Management Services is a DMS that aims in generating new Postpaid
Connections to potential customers. Potential customer leads are provided by Idea and
telemarketing agents contact these potential customers to generate leads and converted
Into sales via account activations.
Responsibility :
- Handling a Team of 20 Telle callers,
- Preparing Mis reports in terms of Hourly Count, daily target,
- Helping the implementation of the point of sale,
- Reaching the targets on time given by the Client,
- Grooming the fresher about the product,,
- Preparing agent wise performance score card.
- Activating the packages opted by the customers,
- Handling the escalated calls.
Achievements :
Received multiple appreciations from IDEA and Serve Guru Management for achieving the concern target given by client end.
Technical Skills :
MS-Excel (V-lookup, pivot table, sum if, conditional formatting etc...)
MS-PowerPoint,
Ms Word,
Typing speed 25 words per minute,.
Strengths :
Hardworking.
Zeal to learn.
Punctual on time.
Sincerity
Positive attitude.
Good in analytic and decision making.