www.vcareonline.com VCARE Consultancy Services Kolkata : INBOUND BPO

[Admin]

VCARE Consultancy Services.
www.vcareonline.com

Designation: INBOUND BPO
Experience: 0 - 3 Years
Location: Kolkata

Job Description
FRESHER LOOKING FOR DAY SHIFT WITH NO SALES & NO TARGETS-FIXED SALARY- CALL ISHIKA 9883047722. 10+2/GRAD/B.TECH.SHOULD HAVE FLUENCY IN BENGALI.

Desired Candidate Profile
10+2/ GRAD/ B.TECH
GOOD COMMAND OVER BENGALI.
BASIC KNOWLEDGE OF COMPUTERS.

Company Profile
DOMESTIC BPO

Email Address: hr@vcareonline.com

Keywords: BPO , call centre , inbound , customer care, cce, fresher

[Guest]

DEB KUMAR SADHUKHAN

Objective :
Attain a challenging responsibility where I can contribute and grow by utilizing my skills and experience and be part of a team that dynamically works for the growth and success of the organization. To use the skills that I possess and apply the same r ensuring my career growth along with the company's performance.

Work Experience:
HSBC Data Processing India Pvt. Ltd. November 2006 till date
Customer Service Executive :
The Dispute Chargeback process involves resolving complex customer queries regarding their disputes with the retailer in lieu with the MasterCard and Visa regulations.
- Achieved all targets prior to completing Learning curves.
- Integral part of team that helped the process to be declared BAU.
- Process specialist for most of the queues.
- Trained new operators on major queues.
- Deputized the Line Manager in his absence and received appraisals from the senior management.
- Was selected as a pilot operator to work on a supervisory queue and have handled it efficiently.
- Have handled inbound calls from cardholders, retailer's bank and merchants to resolve disputes on credit cards.
- Have made outbound calls cardholders, retailer's bank and merchants to gather necessary information for resolving disputes ensuring to deliver best customer service.
- Won the Rising Star Award twice for high productivity and quality.
- Now working as a customer care executive for card services.
- The job involves handling of inbound calls from customers all over United States regarding credit cards.
- The profile also includes up selling of insurance products.

IBM Daksh April 2006 to November 2006
Technical Support Executive :
- The job involved resolving internet issues for Canadian customers over the telephone.
- Have contributed to the team performance by exceeding the sales targets.
- Was among the top 20 performers on the floor for three consecutive months and had started taking next level (L2) calls.

Wipro BPO September 2005 to January 2006
Technical Support Executive :
- The job involved resolving technical issues in computers for US customers over the telephone.
- Ensured to provide quality service to the customers whilst resolving the queries and received compliments for the same.

Academic Qualifications:
Bachelor of Arts: Indira Gandhi National Open University.

Technical Skills:
Diploma in Computer Applications:
DOS, Windows, MS Office and Internet.

Certificate in Computer Hardware:
Basic Troubleshooting & and an overview of network.

PERSONAL DETAILS:
Date of Birth: 4 May 1976.
Father's Name: Late S Sadhukhan.
Marital Status: Single.
Languages Known: Can read, write and speak English, Hindi and Bengali.
Interests: Listening to music and playing soccer.

Date: (Deb Kumar Sadhukhan)

[Guest]

RESUME
TATHAGATA DAWN
E-mail ID : tathagatadawn AT Gmail.com
Objective : To achieve the best.

Professional Experience :
- 9 months in Pace Setters Business solutions.
- Now working as SME in Tatwa BPO.

Educational Qualification :
- Madhyamik passed in 2002 from W.B.B .S.E
- H.S passed in 2004 from W.B.C.H.S.E
- B.Com passed in 2007 from C.U

Professional Qualification :
- Basic Computer knowledge (MS-Office, MS Excel, Power point)

Strong Point : Parents blessings

[Guest]

Dear Sir,
Now I am working in a logistik company and my designation is Sr.warehouse executive in BLR Logistiks(I)Ltd at Bhubaneswar and if any opportunity from your end specially Kolkata/Bhubaneswar then let me inform.! am also paste my resume for your information.
RESUME
- Name : Giridhari Das
- Total Experience : 10 years
- Email giridhari1967 AT gmail.com,giridhari.das AT blrlogistiks.com

Objectives :
To built a career in the field utilizing my knowledge, skill and experience acquired so far, for the betterment and development of self and the organization.

Computer Proficiency : Additional application learned from working environment.
Application package : Tally, MS Office, Word, Internet, Email, Outlook Express.

Education :
Examination Board Year of passing % of marks :
Secondary Orissa 1984 50%
Graduation(B.com) Utkal 1989 45%

Present Employment:
Period :Since September 2008 onwards
Employer: BLR Logistics
Role :Warehouse In charge
Designation: Warehouse Executive
Duration : Till date
Job Profile Includes :
1. Preparation stock report
2. Preparation challan for dispatching material
3. Daily physical stock verification
4. MIS report
5. Preparation daily voucher
6. Preparation monthly physical stock
7. Payment follows up with labours and local transporters.
8. Preparation Ageing report in the month end

Experience :
Period From April 2004 to August 2008
Employer : Anamika Agency
Employer Accounts. HR and Admin.
Designation: Sr. Executives
Duration : 2 Years and 4 months
Job Profile Includes :
Accounts
1. Voucher Classification
2. Voucher Entry
3. Cash and Book entry
4. Daily cash book physical verification
5. Maintenance of ledger
6. Payment follow up with customers
7. Job costing
8. Daily reporting (cash and bank book balance, collection report)
9. MIS-Trial Balance and Profit and Loss Account
10. Ageing Analysis
11. TDS deduction, Issue and collection of TDS certificates.
12. Service Tax
HR and Admin
1.Leave Accounts
2.Salary Preparation
3. Routine office Admin.

Experience :
Period From April 1998 to March 2004
Employer Jenita Cargo(IATA Freight Forward)New Delhi
Role Accounting :
Designation :Accounts Executive
Duration :6 years

I here by declare that the above information is true and correct to the best of my knowledge and belief.
Date : 19/07/12
Giridhari Das

[Unregistered]

CURRICULUM VITAE
SANKAR HALDER
E-Mail id : - mrsankar123 AT rediffmail.com

CAREER OBJECTIVE :
I would like to work and extrapolate my skill in an environment where early responsibility & individual decision making enable me to reach my potential & would be offer Meaningful Career growth & opportunities .

PERSONAL INFORMANION :
NAME :- SANKAR HALDER
DATE OF BIRTH : 21.06.1976
FATHER ‘S NAME : LATE NEMA I CHANDRA HALDER
NATIONALITY : - INDIAN
MARITAL STATUS : UNMARRIED
SEX : - MAIL
LANGUAGE KNOWN : - BENGALI , ENGLISH & HINDI

EDUCATION HISTORY :-
DEGREE COLLEGE/UNIVERSITY YEAR OF PASSING CLASS/PERCENTAGE :
MADHYAMIK West Bengal Board of Secondary Education 1993 46%
HIGHER SECONDARY ( H.S ) West Bengal Council of Higher Secondary Education 1996 36%
B.C.A ( IGNOU ) 2011 59%

DIPLOMA CERTIFICATION :
CERTIFICATION CENTRE NAME :
Diploma in FINANCIAL ACCOUNTING SYSTEM From YOUTH COMPUTER CENTRE

EXTRA CURRICULAR ACTIVITIES :
Certified Course of Internet Administration from Briliant Computer in Kolkata Chandni Chowk Road .

PERSONAL SKILLS :
** Confident
** Comprehensive problem solving abilities
** Mathematical and Logically Sound

EMPLOYMENT HISTORY :
From 20 th June 2005 to Till the date : - JOB TITLE : Name of Company
< Birla Sun Life Insurance Company Limited >
As a Insurance advisor ( part time )

From 21 st JUNE, 2002 to JUNE, 2005 :- JOB TITLE :- Name of company
< INDUSTRIAL MOVERS >
( Authorised Dealer ELGI Sales ,Service & Spare )
As a Sales Representative (P.S.R)
Description : Distribution Service , Market Survey , Retailing & paper work
Territory- Rudra Motor,ushagram Impex Ltd (Davipur)

From 23rd May,1999 to 12th Feb2002 :- JOB TITLE:-Name of company
Lakhanpal National Ltd. (Navino Batteries)
As a Sales Representative (P.S.R)
Description :- Distribution ser vice, Market Survey ,Retailing & Paper Work
Territory : - Burdwan, Birbhum & Bankura District

HOBBIES : - Bibliophile & Bengali Folk Songs.

DECLARATION :
I hereby declare that above mentioned information is correct upto my knowledge and I bear the responsibility for the correctness of the above mentioned particular.
DATE : ………………..
PLACE : ……...........
( Sankar Halder )