www.venturaomnitech.com Ventura Omnitech Pvt Ltd Coimbatore : Customer Support

[Admin]

Ventura Omnitech Pvt Ltd
http://venturaomnitech.com
venturaomnitech.com

Keywords: Marketing, sales, Telecalling, customer service, coimbatore

Designation: Executive – Customer Support
Experience: 1 - 3 Years
Location: Coimbatore
Compensation:
Best in the Industry
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Industrial Products/Heavy Machinery
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 02 Dec 2008

Job Description
Customer Feed Back, Follow up of Quotations, Collection of references etc

Desired Candidate Profile
Experienced in handling Industrial customer preferable

Interested Candidates may please apply or walk in with prior appointment.

Company Profile
VENTURA OMNITECH PVT LTD., a Coimbatore based packaging Company dealing with Strapping, Wrapping & Sealing Machines looking for Marketing Engineers.

Executive Name: Mr.S.SenthilKumar/Mr.P.AjayKumar

Address:
Ventura Omnitech Pvt Ltd
1996/97, M.R. Garden
Krishna Colony, Trichy Road
Coimbatore,Tamilnadu,INDIA 641005

Email Address: vot@sify.com

Telephone: 91-422-2322311

Reference ID:
Customer service executive

[ksramkarthik]

K.S. Ram Karthikeyan
Contact: 9715854593
Email ID: ksramkarthik AT gmail.com
D.O.B: 8th May’80
Gender: Male
A-7 , Balan Nagar Peelamedu,
Coimbatore-641004
Reference letter from CISCO shall be produced if interested further

Sub : Resume for Manager/Astn Manager in Non voice BPO Operations

Career Objectives-
Nipi Software Private Limited
Aug’09 - Sep’09Operations Manager (Consultant)
Client: my485.com
- Westcon Middle East Ltd [Assignment]
Oct ’08 - Jan’09Team Leader Trainee (Operations)
Distributions Company- Syntel Limited
Mar’06 - Feb’08Analyst Programmer
Client: American Express- Infosys BPO (Progeon Limited)
Apr’02 - Mar’06Process Executive
Client: Cisco Systems

EDUCATIONAL & PROFESSIONAL QUALIFICATION
M.S. (Information Technology) Bharathidasan University, Tamil Nadu, 2003
B.Sc. (Applied Sciences)PSG College of Technology, Tamil Nadu, 2001
Sun certified Programmer (Core Java)
Oracle Certified Professional
1) SQL and PL/SQL
2) Programming unitsCertified Financial Adviser Agent of Max New York Life Insurance, ID [325554]

Accolade
Possess the credit of receiving an Appreciation/Reference letter from the Program Manager for Asia Pacific Japan Theater of Cisco systems, Inc for my assistance with the Cisco manufacturing.

PROFESSIONAL EXPERIENCE
NIPI SOFTWARE PRIVATE LIMITED Client - my485 Operations Manager (Consultant) Aug’09 - Sep’09
Team Size- 5
Team Leader-
1 The team handles backend support for the website my485.com.
It functions in signing up doctors, nurses and agencies in my485.com to avail in their profession and business.
To do this they will have to signup with us.
It supports them with their account and any required changes.
We also train each category to make the best use of the facilities.
The team helps to resolve their technical problem with the tool.

It provides any required support to the users.Activities:
Define SLA for each task in the process of support to doctors and agencies.
Fine tune the procedure of the process to achieve the expected quality.
Provided managerial guidance and suggested enhancements for the foreseen growth and needs in the operations.

Assigned Aspects:
Defined SLA, refined the Process, Raised the quality bench mark to a higher level, and advised the appraisal parameters.

WESTCON MIDDLE EAST LTD [Assignment] Team Leader (Operations) Oct ’08 - Jan’09Team Size – 5 Units – 5 Manager – 1
Reporting Manager – 2-
Monitored overall functioning of Sales Order Processor (SOP).
It is the team that associates the vendors, customers, Accounts, Sales and 3rd Party Logistics.
- learned the process and got exposed to issues by working for the team Enterprise Mobility Business Unit.
- Assigned aspects the process was defined and suggested improved communication and understanding among the sectors.

Enhancements executed
- sketched the scope Proposed to sketch the scope of SOP from other teams sales, accounts..
- Proposed SLA [Service Level Agreement] for tasks in the process, improving quality as a whole.
- Appraisal criteria’s and weight age of task were proposed.

SYNTEL LIMITED Analyst Programmer Mar’06-Feb’08Client: America Express
Core Competencies-
Were a data warehousing programmer for the project American Express.
- primarily engaged in ETL programming with the tool ‘informatica’.
- verified the integrity of updated information in the organizations internal repository.
- Projects Handled: Project 1 Amex GDFSDuration Aug 06- Feb07

Synopsis
It’s an outbound process in assisting customers (Corporate card users) on their request for details as data files/reports.
Role Analyst Programmer
Activities
Involved in programming with the ETL Tool ‘Informatica’ in Data Ware Housing, transforming the input data into the required format.

Project 2 QAssist
Duration Apr’ 07 – Jan’ 08
Synopsis The project was executed to build a Data Quality Assessment tool for Syntel BI/DW Practice for Syntel Customer’s.
Role ProgrammerActivities Documented Logical and Physical Data Model of the project and revision of the Process documentation.

INFOSYS BPO (PROGEON LIMITED) Process Executive Apr’02-Mar’06Client: Cisco Systems
Infosys BPO is a leading provider of Business Process Management.
It Services the global clients in the US, Europe and the Asia Pacific, who wish to outsource their business process.
It has inherited the same value of Infosys Limited.
- Provided support to customers of Cisco worldwide through email as a part of the order management team for Cisco Systems Inc.
- provided online assistance and support for Cisco networking items, routers, Software, and hardware items based on queries received for the orders placed by the customers.
- managed resolving issues pertaining to clearance of orders from holds, expediting, cancellation, changes, status of orders, contacting the logistics team for safe and timely delivery of shipment to customers.
- participated as an important member for special team called conversions that deal with critical customer satisfaction issues with the Cisco manufacturing. This team associates the manufacturing team of Cisco and the customers, who have ordered for Cisco products.
- provided training and mentored new batches on process requirement and generated reports for a team of 15 members like Process quality reports, IPR (Individual Performance Reports),
- handled process planning and scheduling to achieve quality result on time while maintaining quality service within SLA (Service Level Agreement) of the client..
- handled the task of allocating shifts for the team and organizing unavoidable changes to maintain the workload and the size of the team. I had the responsibility for employee satisfaction in process management and admin facilities for the team.
- regarded as the process specialist and the point of contact of the team with CISCO.- providing required information to internal department managers, honoring the service levels in a timely and accurate manner.
- supervised Transportation management for a team of 70 members and scheduled the subject for knowledge management during the year-end backlog.

Tools Used:
Its a Non Technical process. As a customer support executive used Oracle front end, order zone and various CISCO tools to support the customers.Reference available on request

[Guest]

RESUME
K.NITHYA
Email :vlnithi.1991 AT gmail.com
Career Objective :
To be a part of an organization where continuous learning & growth is assured and fulfilling the expectations out of my knowledge, skills and experience. Aspiring to have a good career path with my interest and ability to learn and deliver the results.
ProfessionalProfile :
I am an enthusiastic and professional management executive, who enjoys being part of, as well as leading, a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines.
Educational Profile :
» Bachelor of Computer Application 2008-2011
Bon Secours College for Women
Thanjavur-6. 77%
» Higher Secondary Certificate 2007-2008
St.Joseph’s girl’s higher sec School
Mannargudi-614001
Tiruvarur (DT). 85.41%
» Secondary School Leaving Certifate 2005-2006

St.Joseph’s girls Higher sec School 73.6%
Mannargudi-614001
Tiruvarur(DT).
Technical Profile :
» Programming Language : C, C++, Java, Data Base, Visual Basic, Asp.Net, Foxpro
» Operating System : Windows xp, Windows 2000, Windows vista, MS-DOS
» Office Package : Microsoft Word, Microsoft Excel, Microsoft power point
Other Skills :
» Diploma in Computer Application
» Tally 9
» Participation In BIOS Association NETFEST’10 Workshop
» Technical Symposium In Boot Fest 2K9
Attributes & Skills :
» Creative and Positive Approach
» Believe in Hard work and Positive Attitude
» Trustworthy and ability to handle sensitive and confidential information
» Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.