S-AppSys, Coimbatore
Company Web Page : http://www.s-appsys.com

Customer Support Executives : (SD_V002)
Profile:
** A Commerce Graduate with, preferably, a Management Degree.
** Applicants should have previous customer service experience within a business to business capacity
** Fresher also can apply('Junior Customer Support Executive(SD_V003)').
** Excellent communication and keyboard skills are also essential for this role

Functions:
** Support Executives will be responsible for providing efficient and polite support to customers.
** This comprises keeping clear and dynamic focus on enquiry decision, maintaining a friendly manner with all customers
** valuing cultural diversity and ensuring that all the necessary action is taken to resolve a customer’s query.
** A challenging and pleasing role in a dynamic atmosphere to offer, entire sales and customer support role,
** assuming responsibility for the efficient running of the sales in line with the Company’s Quality Management System.
** Reporting to the product Consultant (Asst Manager Support) and working in a busy office environment

Responsibilities and tasks will include but not limited to:
** Responsible to provide the technical support and implementation in onsite or over the telephone and other electronic mediums in a on time, proficient, and professional way and by this, contributing to a stable progress in customer satisfaction.
** Resolving as many queries as possible on the first call.
** Ensure that you keep enough product, technical, market and call handling expertise to perform your job efficiently, including the correct call logging, administrative and procedural practices required.
** To remain friendly, polite and efficient at all times to ensure that the Company’s goal of total
** Customer satisfaction is achieved at all times for both clients and company personnel.
** Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
** Negotiating the terms of an agreement and closing sales;
** Gathering market and customer information,Gaining a clear understanding of customers' businesses and requirements

Essential requirements & Desirable attributes:
** Strong problem solving skills and decision-making skills.
** Capability to communicate efficiently both verbally and in writing in English and any other chosen languages with customers and colleagues.
** A passion for technology and its use in the workplace and the desire and ability to build their technical skills.
** Ability to excel in environment where stretch objectives are continually set.
** An open communicator with a positive ‘can do’ attitude.
** A proactive person who does what they say they are going to do.
** Elasticity with work times, willing to work extra hours to grow business.

Prospective candidates can mail resumes to jobs@s-sappsys.com

Contact Us :
S-AppSys
No.18/9 1st Floor,
4thCross ,
Mahakavinagar
Irugur, Coimbatore-641103
Tamilnadu, India