Global Vision, Pune
Company Web Page : http://www.globalvisionngo.org

Business Development Manager & Operations Manager & Customer Care Executive : Only BPO Experienced Candidates
The Candidate applying for this profile should have a good hand over Business Development Profile & shall be designated as Agency Manager (Should be from BPO background only)
** Overall responsible for process measurement & improvements.
** Ensure process compliance frame work is established.
** Develop and maintain service level agreement and KPI target.
** Make sure that the process improvement agenda are linked and targeted to words reaching the overall process objectives.
** Ability to interact even with international clients.
** Proven track record in BPO Sector (Domestic/International) Call Centre.
** Should have good contacts of BPO Industry.
** Ability to generate new clients to hand over the process
** B2B Market Experience.
** Own process improvement plans including tracking of progress & benefits.
** Manage improvement and transformation projects.
** Design and implement process control and end to end performing measurement with the Clients.
** Ensure Operational definitions are in place for service management to deliver measurements.
** Overall responsible for tracking of benefit realization for each project according to plan.

Achievement:
** Customer Engagement and Business Partner satisfaction within acceptable level.
** Process efficiency through standardized and simple activities.

Candidate Profile:
** Graduation is the Minimum Qualification required.
** Excellent stake holder, Management experience.
** Minimum experience of 4 to 7 years in process and people management in a BPO or similar experience.
** Ability to handle bottom line responsibility.
** Good leadership quality.
** Project Management skills.
** Process excellence skills.
** Good Communication skills and interpersonal skills
** Taking initiatives identifying what need to be done, doing before being asked or before the situation warrants it.
** Analytical and problem solving skills .
** Organisational, Time management and priority settings.
** Capacity to handle changes.
** Drive for result and be a catalyst for positive changes in time of new business activities and improvements.
** Convey a sense urgency and drive escalation to closures, be persistent despite obstacles and opposite.
** Good working knowledge of MS-Office. Words, Excel and PPT.
** Innovation and open minded sets on change.
** Structured thought process.
** Negotiation skills.

Apply through the website...

Contact Us :
Global Vision,
Office No-513/515,
5th Floor, Sterling Center,
Opp. Hotel Arora Tower,
M.G.Road Camp,
Pune-411001,
Maharashtra (India)