GoOutsource, Mumbai
Company Web Page : http://gooutsource.com

Telesales Executive:
Job Location: Mumbai
Qualifications: Any Graduate
Experience: 0-2 years
Skills & Responsibilities:
** Regular process of tele-calling from the given database.
** Generating Leads and Follow ups until maturity, consistent in performance and achieving targets.
** Should be fluent in speaking English.
** Previous experience in Telecalling would be preferred.
** Day Shift operations.
** Good Listening Skills & good convincing skills.
** Personnel having flair for sales.

Customer Support :
Position: Supervisor Customer Support
Job Location: Mumbai
Qualifications: Any Graduate, any stream, any specialization
Experience: 2-5 years
Skills & Responsibilities:
** Gooutsource.com.com hiring for Supervisor/Lead Customer Care Professionals
** Good Communication Skills and listening Skills.
** Managing a team of Customer Support professional
** Managing End to End Customer, Technical Support SLAs, with Reporting.
** Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.
** Interface between customer and Design Support and/or Engineering.
** Establishing and managing multiple Support Channels from
** Inbound/Outbound, Chat, Emails, and Forums& Other Online Channels.
** Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.
** Responsible for Identifying & Implementing Tools & Best practices for End to End 24*7 Customer Support.
** Managing E-commerce operations related to Phishing, Spamming,
** Spoofing issues including risk, compliance, billing, chargeback, fraud investigation, etc.

Customer Support professional : (Day Shifts Only)
Job Location: Mumbai
Qualifications: Any Graduate, any stream, any specialization
Experience: 0-3 years
Skills & Responsibilities:
** Good Communication Skills.
** An Energetic and soft spoken professional with good listening ability.
** Attending incoming calls, e-mails of customers and resolve or escalates Customer issues appropriately and correctly.
** Identifying issues that impact customers and working out on implementing solutions that helps in satisfied customer base.
** Manage workflow, handle escalations, proactively.
** Participate in business meetings and help develop programs to improve the “support “processes for customers.
** Working Knowledge of any CRM tool or well versed with basics of computers.
** The Key responsibility will be providing Happy Shopping Experience to all Customers of Gooutsource.com.

Apply through the website...

Contact Us :
43,Jamnadas Industrial Estate
Opp. Jawahar Talkies,
Dr. R.P.Road, Mulund (West),
Mumbai-400 080.