UTTPAL UPAMANYA
Guwahati, Assam, India.
E-mail : uttpalupamanya AT gmail.com, uttpal37ind AT yahoo.co.in,

Academic Qualification :
1998 S.E.B.A. (Class X) Don Bosco high School, Panbazar, Guwahati, Asssam.
2002 A.H.S.C. (Class XII) B. Barooah College, Ulubari, Guwahati, Assam.
2012 Appeared Final year of Bachelor of Tourism Studies (BTS) from IGNOU.

Professional Qualification :
2006 Three Year Diploma in Hotel Management, Catering Technology & Applied Nutrition from SBIHM, Kolkata.
Summary of Skills and Experience Profile :
1. Presently working as Office Administrator cum Residential Manager at Gauhati Town Club Pvt. Ltd, Judges’ Field, Guwahati, Assam, India. (24-10-2010 to till date) :
Job Profile :
- Plan, Forecast and Budget the revenues and cost for the outlets, like Bar and Restaurant and Banquet Halls and Guest Rooms and others like Swimming pool, Gym, Chess Academy, Football Academy, Cricket Academy etc.
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests for all the revenue earning outlets.
- Facilitate learning and development for all the staff members of the outlets.
- Implement systems and procedures that achieve higher cost efficiency and guest (Members as well as outsiders) satisfaction.
- Handling of the staff in the club as a whole.
- Guest Handling.
- Preparing Day Sheet & Night Audit.
- Preparing Duty roasters.
- Motivating the staff.
- Handling guest complaints and emergencies.
- Ensure hygiene is of utmost importance in Rooms as well as in the F&B and other outlets.
- To liaise with external parties, government authorities, suppliers and vendors to maintaining a healthy relationship.
- Booking &Marketing for our F&B outlets, mainly for the banquet spaces.
- All types of out bound and in coming communications.
- Ensure the smooth day-to-day functioning of the outlets.
- Conduct daily briefing of the staff, and supervise the following(at a glance) :
- - Restaurant set up & mise-en-place.
- Reservations.
- Restaurant inventory (supplies, perishables, liquor etc).
- Plan restaurant promotions on special occasions.
- Monitor the daily number of covers and the average check of the restaurant.
- Review the profit and loss statement of the outlet and draw up action plans.
- Check, avail, and maintained and ensure for the best standard of service in the banquets.
- Communicating between the outlets of the club for maintain the service standard and guest satisfaction.
- Ensure that all the operational standards set for all the equipments & processes are followed in all the outlets.
- Ensure that the outlets procure the best quality raw material and cost effective equipments.

2. DYNASTY ****
Guwahati, Assam, India.
A Luxurious Four Star Deluxe Hotel in the Heart of city consists of 76 rooms & suites with all modern amenities and six F & B Outlets.
Worked 10 months as a Front Office Lobby Manager (15-12-2009 to 20-10-2010).
Job Profile :
- Follow and ensured fellow workers to follow the Standard Specification.
- Guest Handling.
- Tariff and package Engineering.
- Preparing Day sheet and Night Audit.
- Keeping with the standards of Amenities storage- perishable with the thumb rule of FIFO and LIFO.
- Preparing Duty rosters.
- Attain guest complaints.
- Reservation.
- Prepare various reports, like tariff posted for the day, room report, company in house etc.
- Handle cash and foreign Exchange.

3.THE YELLOW CHILLI,(Khana Kazana) A Sanjiv Kapoor’s Restaurant
Guwahati, Assam, India.
Worked 1 year 8 months as a Manager (1.03.2008 to 30.11.2009.)
- Plan, Forecast and Budget the revenues and cost for the Restaurant, Bar and Banquet.
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests for the organization.
- Maintain the regular link between the owner and the franchisee.
- All types of out bound and in coming communications.
- Ensure the smooth day-to-day functioning of the outlets.
- Conduct daily briefing of the staff, and supervise the following(at a glance) :
- - Restaurant set up & mise-en-place.
- Reservations.
- Restaurant inventory (supplies, perishables, liquor etc).
- Plan restaurant promotions on special occasions and Plan for Food Festivals.
- Monitor the daily number of covers and the average check of the restaurant.
- Review the profit and loss statement of the outlet and draw up action plans.
- Ensure that the outlets procure the best quality raw material and cost effective equipments.
- Ensure the Best Standard of Service as well as quality food and beverage products.
- Arranging regular meeting to solve the grievances amongst the employees.
- Handling guest complaints, request, suggestions and also compliments.
- Maintain the regular contacts with the guest and informing them about the regular promotions .

4.THE PRIDE HOTEL*****
Ahmedabad, Gujrat, India.
A Luxurious Five Star Hotel in the heart of the city consists of 170 rooms & Suits with most modern amenities and four F & B Outlets.

Worked 1years & 5months as a Captain in the F&B Service Department (15-09-2006 to 29-02-2008).
Job Profile :
- Taking inventory for cutlery, cookery, glassware and beverage (soft) in weekly basis.
- Making the shortage and breakage report for respective outlet.
- Daily maintained the sales register, logbook, guest feedback card, outlet complain book, store requisition book, restaurant reservation book etc.
- Handling the guests complain, staff complain.
- Making the duty roaster for the restaurant staff and also attend the team briefing.
- Planning of banquet menu.
- Taking booking of banquets.
- Conducting periodic meeting and maintaining the minutes of the meeting.
- Managing and motivating the staff aiding and encouraging teamwork across the different functions. Inspiring and achieving continuous improvement on performance standard.
- To assist F&B Manager to optimize productivity and ensure required profit margins are achieved in each financial year.
- To ensure 100% guest satisfaction so that they leave with a notion to return and in turn become our brand ambassadors.
- Help F&B Manager to plan and organize food festivals, mega events and theme dinners.
- To initiate cost cutting drives for effective cost management to help maximize profit margins.
- Making telephone calls and enquiring from guest of all the companies operating in Ahmadabad regarding holding of meetings and dealers meets and negotiating with the rates.

5.TAJ RESIDENCY,****
Vadodara, Gujrat, India.
A Taj Residency , Bussiness Property consists of 86 rooms along with three Banquet Halls with all Modern Conference Aids, 24 hours coffee shop, room service and bar-b-que and swimming pool area with lawn to hold big functions.

Worked 1year as a HOT (Hotel Operational Trainee) in the F&B Service Department. (10-06-2005 to 31-06-2006).

Job Profile :
- To ensure the smooth day to day functioning of the outlet.
- Restaurant set-up and mise-en-place.
- Reservations.
- Restaurant inventory (supplies, perishables, beverages etc).

Additional responsibilities were to maintain constant guest contact, build relationship, solicit feedback and monitor the performance of the restaurant by :
- Monitoring the daily no. of covers and the average check of the restaurant.
- Attain various regular training sessions.
- Ensuring that all the operational standards set for all the equipments and processes are followed.

Industrial Exposure Training :
October’2004 to March2005 at ITC Park Sheraton Chennai, Tamil Nadu, India.
- Experience was gained by rotation through various departments within the hotel. From this, an appreciation was obtained of the functions of different departments and the hierarchy in the hotel.

Areas of Interest
Since I am till date majorly associated with the hotel industry, I believe I have developed the required skills to run and manage a healthy business.
Hence I can deliver the required force to draw benefits for the industry mentioned above. Given a proper platform and exposure I am confident in leading a team.

Strength :
Straight forwardness and honesty, not breaking under pressure, ability to work in groups, ability to adapt myself according to the situation, my sincerity towards my work, ability to get things done, quick learner.

Personal Details :
Father’s name : Mr. Bhabendra Kumar Sarma
Mother’s name : Mrs. Ranu Sarma
Date of Birth : 29th November, 1982.
Sex : Male
Height : 167 cm
Weight : 72 Kg.
Languages Known : Hindi, English, Assamese, and Bengali.
Hobbies : Cooking, Theatrical Art, Gardening.
Marital Status : Unmarried.
Nationality : Indian.
Religion : Hindu.

Desire :
“To make a challenging, satisfying and well paying career in a reputed organization. To become an integral as well as responsible part of an organization with the prime intention to grow along with the organizational growth”.

(UTTPAL UPAMANYA