Team Leader (Customer service & Telesales)
Date Posted : July 11, 2012
Status : Full time
Location : Bangalore Chennai
Department : Domestic Operations
Reports to : AM or Manager

GENERAL DESCRIPTION :
Concentrix is seeking to hire fresh and experienced Team leaders
who will be responsible for supporting its Domestic Tele Sales programs.

JOB REQUIREMENTS:
**Graduation or Under Graduation (10+2).
**Excellent call handling and objection handling skills.
**Excellent organizational skills with the ability to multi-task.
**Aggressive, energetic self-starter and independent worker who is comfortable
working in a fast-paced environment.
**Good communication ability.
**Good interpersonal skills.
**Should be fluent in English and local language.

Should have managed a team of telesales or customer services professional

Business Analyst :
Date Posted : February 13, 2013
Status : Full time
Location : Bangalore
Department : International Operations

Concentrix is seeking to hire Business Analysts who will be responsible for supporting its International Operations.

JOB REQUIREMENTS :
Qualifications & Experience :
**Graduation is a must
**4+ years experience as a business analyst, with extensive experience using D&B Company Hierarchy data for analysis
**Excellent understanding of and experience with D&B data and hierarchy
**Experience using IBM iLOG and/or Oracle DRM
**Experience using SalesForce.com for reporting, data analysis, managing assignment rules and other functional support activities etc is nice to have
**Good understanding of Sales Territory definition and coverage-Geographical coverage, Named Account Coverage and Industry based Coverage
**Ability to work with multiple teams to define resolution plans for territory assignment issues
**Excellent Excel ODBC/Macro skills
**Experience with administration of Sales coverage definition as business rules
**Experience with support processes, issue tracking (case management) and resolution with SLA management
**Must be a self-starter, motivated individual who works well under pressure
**Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
**Ability to drive collaboration with functional and technical teams to achieve effective solutions
**Effective communication skills with all levels of management
**Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes

Job Description :
**Perform analysis and resolution of issues with Named Account Hierarchy and Sales Coverage definition
**Named Account Hierarchy-D&B Hierarchy
**Data augmentation and enrichment for domain names, alternate names, DUNS # etc.
**Sales territory definition and coverage
**Geography based coverage: Country, State, City, Postal Code
**Named Account based coverage: coverage based on D&B hierarchy, site based coverage
**Industry based coverage: coverage based on industry and geography
**Sales coerage gaps and overlaps
**Ongoing administration and maintenance of hierarchical data in Oracle DRM and coverage data in IBM iLog
**Issue resolution of support requests related to Named Account Hierarchy and Sales Coverage definition in Oracle DRM / IBM iLog
**Implement sales coverage changes in mass scale during the realignment of sales coverage-twice every year
**Data extraction and reporting from Oracle DRM and IBM iLog tools
**Participate in quality control and checks for activities and data updates performed by other team members
**System administrator and application configuration for Salesforce.com, ModelN, DRM/ILOG
**Work in support requests to resolve issues with system functionality and data; perform regular monitoring of identified system activities to perform regular data updates in Salesforce.com (e.g., lead reassignment)

Soft Skills Trainer
Date Posted : January 7, 2013
Status : Full Time
Location : Bangalore
Department :ternational Operations

GENERAL DESCRIPTION :
Concentrix is seeking to hire Soft Skills Trainer who will be responsible for supporting its International programs.

Job Requirement :
**Bachelor’s degree in any field
**Min 2-3 years of ITeS/BPO industry experience
**Min Experience as a Trainer - 1year

Skills Required :
**Excellent with language and communication skills.
**Develop & Design learning curriculum
**Maintaining MIS & performance reports
**Should be willing to work in shifts.
**Responsible for performance of new hires as well as current employees.

Job Description :
** Responsible for voice, accent & culture training.
**Develop and update contents training manuals, Presentations, handouts etc.
**Gathering information and identifying essential information needed for satisfying the needs of the Trainees.
**Structuring or classifying multiple pieces of information.
**Organizing information to develop a better approach to Training.
**Attention to detail and accuracy.
**Analyze Training requirements, design to Trainee expectations, and deliver high quality training within committed timeframes
**Preparing reports and analysis for training

Please forward a copy of your resume to, careers_india@concentrix.com or Walk-in for interview from 11am to 4pm Monday to Friday.

http://www.concentrix.com/careers/india

Contact us :
Concentrix Corporation
Maruthi Chambers 17/9C, 17/4C
Rupena Agrahara, Hosur Road
Bangalore 560 068
India