Kamal Khattar
Email : kamal.khatter AT yahoo.com

Objective :
Seeking assignments in Billing and Credit Control/Fraud and Risk Analysis with an organisation of high repute

PRECIS :
- Over 8 years of experience and fast growth track record in the field of Billing, Fraud & Risk Analysis and Operations Management.
- Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
- Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

CORE COMPETENCIES :
Operations Management
- Monitoring the processes related to billing, FMS and credit control.
- Ensuring the Process flow & SLA defined by client.
- Carrying out root cause analysis and recording of frauds.
- Preparing MIS reports & other statements with a view to apprise management of the process operations and that all the reports and MIS are sent well on time.
- Taking action on fraudulent cases.

Team Management :
- Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.
- Streamlining efforts for attainment of short and long term goals of the company taking into care the mission and vision.

CAREER CONTOUR :
IGATE (Patni Computer Systems Ltd), Noida : Since May’08
Senior Team Leader in Billing Team
CHCS Services Process,Igate-Patni : Since Dec’10

Accountability :
- Analyzing Fraud Risks & Suspected Frauds, carrying out root cause analysis and recording of frauds.
- Handling Data Analysis for defined benefits for multiple clients.
- Preparing IOA billing namely rates, reconciliations, queries/ disputes, suspense.
- Managing reconciling of Carrier invoices.
- Ensuring that correct rates are loaded in system by summarizing the received rates from traffic management, loaded rates.
- Mentoring the team, allocation of work and review the work done by them and resolve their queries.
- To keep process providers and internal managers posted on the operations by reporting information by way of daily, weekly and monthly reports, MIS and data.
- Managing a group of Process Champs, Sr. executive, and Executives & Trainees that works on new business Transition & On-going delivery.
- Performing Annual Appraisals.
- Evaluating Quarterly/ Monthly Performance.
- Conducting one-on-ones with the Process Champs, Sr. executive, and Executives & Trainees once in a month to review the past performance and to plan the course of action for the next month.
- Taking part in recruitment process for Process Champs, Sr. Executives & Trainees.
- Tracking the status of outstanding issues of the team.

Highlights :
Major assignments handled :
- Received numerous appreciations from the On-shore team and client also for streamlining processes for very demanding client.
- Awarded with the “STAR of the month” in the month of January & May-2012.

Talk Talk Process - Tiscali Broadband : May’08-Dec’10
Process Champion/Team Leader in Billing Data Team
Accountabilities :
- Creation and updation of new tariffs into the Billing System (Cerillion-Homecall Customers and Navision-Pipex Internet Base).
- Ensuring that correct rates are loaded in system by summarizing the received rates from traffic management, loaded rates.
- Executing Suspense CDR’s Clearance before every bill cycle.
- Monitoring Rating & Re-rating checks.
- Analyzing Fraud Risks & Suspected Frauds, carrying out root cause analysis and recording of frauds.
- Monitoring Usage Base Alarm Closure - Event Management and severing Master Alarm’s Closure
- Responsible for all the MIS, Reports and Presentations and ensure that all the reports and MIS are sent well on time.
- Leading, managing and monitoring the performance of team members to ensure efficiency in Customer Operations and meeting of individual and group targets.
- Performing Annual Appraisals.
- Evaluating Quarterly/ Monthly Performance.
- Conducting one-on-ones with the Process Champs, Sr. executive, and Executives & Trainees once in a month to review the past performance and to plan the course of action for the next month.
- Taking part in recruitment process for Process Champs, Sr. Executives & Trainees.

Highlights :
- Major assignments handled :
- Significantly accomplished the Transition of complete Billing Data process of Tiscali acquired Pipex broadband and voice division at Manchester, U.K. for 45 days.
- Successfully creation of SOP’s as per the knowledge transferred and imparting training to the offshore team.

COLT Technologies, India Pvt. Ltd., Gurgaon : Apr’07-May’08
Billing Analyst (IOA Billing).

Accountabilities :
- Controlling Frauds across Europe (Total 12 COLT countries) using Alcatel Fraud Management System.
- Handling Alcatel System Administration & Work Flow Review.
- Analysing Fraud Risks & Suspected Frauds, carrying out root cause analysis and recording of frauds.
- Monitoring Usage Base Alarm Closure - Event Management and severing Master Alarm’s Closure.
- Updating of KPIs and dashboards in day-to-day operations for audit purposes.
- Preparing IOA billing namely rates, reconciliations, queries/ disputes, suspense.
- Managing reconciling of Carrier/Colt Cities invoices.
- Generating invoices and check correctness of invoices in regards with no loss of revenue for different Network operators in Oracle 11i.
- Checking and loading of different carrier rates in billing system (Interconnect) and SMART.
- Handling the discrepancies / errors in the Billing Supplements, offers and raising the issues to related department for necessary corrections.

Bharti Airtel Ltd, New Delhi : Feb’06--Apr’07
Officer (Revenue Assurance Department)

Accountabilities :
- Executing Suspense CDR’s Clearance before every bill cycle.
- Analyzing the fraud & review the reports
- Carrying out root cause analysis for both VOICE and DSL.
- Handling Reconciliation of Billing & Switch Systems.
- Monitoring audit of daily activation and migration cases and CUG nos. and CUG discount before bill cycles.
- Implementing Cheque Bounce, Ownership Change Validation and Churn Validation.

Highlights :
- Significantly accomplished Yellow Belt Project of “Churn Automation”.

Idea Cellular Limited, Regional Office, Haryana : Nov’03-- Jan’06
Executive (Billing and Revenue Assurance)

Accountabilities :
- Controlling frauds with the help of Fraud Management System.
- Handling Ranger System Administration and Pre-Check (DATA DOPING).
- Monitoring Barring, New Customer Barring, TD, 150% report, usage-10,000 & %age crd limit.
- Supervising Marketing Release, Preparing monthly MIS.
- Managing Switch reconciliation & rectification of errors found.
- Executing Exposure Management which includes ISD monitoring, roaming fraud reports and number of wrong unbarring.
- Ensuring proper credit limits to customer.

Highlights :
- Major assignments handled :
- Switch Migration, migrating of LUCENT to NOKIA Switch.
- Billing Migration, migrating from CABS to BSCS6.0 Billing System which marks complete change of billing and daily activities.

SCHOLASTIC :
- M.B.A (Telecommunications) from National Institute of Management, Mumbai in 2008.
- B.Com from Hindu College, Sonipat in 2003.

PERSONAL DOSSIER :
Date of Birth : 25th August, 1981
Address : Delhi
Martial Status : Married
Passport Status : Available

Kamal Khattar