Thinksoft Global Services Pvt Ltd Chennai : Travel Manager

[Admin]

Thinksoft Global Services (P) Ltd

Designation: Asst Mgr/Mgr Travel
Experience: 8 - 13 Years
Location: Chennai

Job Description
Job Description

Independent charge of the entire travel functions of the organization.
- Formulate the Policies and the Process for corporate travel
- Tie up with U.K Consulate with Business Express Programme
- Immigration / Work permit processing for all major countries ( USA, UK, Europe & Middle east)
- Hands on experience in the Visas processing for all major countries, with high success rate.
- Maintain the relationship with Chamber of Commerce (American, German and Australian)
- Corporate deals with Airlines, Hotel and Guest house
- Handling Group travel, both domestic and International
- Procure Foreign Exchange at highly competitive rates
- Remote function for travel coordination with other braches in Mumbai, Bangalore and UK
- Handle Overseas Mediclaim Insurance and the claims
- Guest house bookings in India, USA, UK , Singapore and Europe
- Handle Hotel bookings, both Domestic and International
- Travel expense Claim Processing and settlement of the claims
- MIS reporting for travel management and maintain the database for passports / Visas.

Any graduation or post graduation with excellent communication skills, interpersonal and
team handling skills, Diplomo in IATA etc..

Desired Candidate Profile
Candidate with 8-15 yrs hands on exp in global travel operations in corporates. Handle immigration, ticketing, visas to employees and management.

Company Profile
Thinksoft is India's largest Domain focused independent software testing and Business Requirements Assurance Services Company
*Its unique value proposition is built around its domain expertise in the Banking and Financial Services arena
*20th in the Deloitte Technology Fast 50 India 2006, a ranking of the 50 fastest growing technology companies in India
*168th in the Deloitte Technology Fast 500 Asia Pacific 2006, a ranking of the 500 fastest growing technology companies in Asia Pacific
*Over 8 Million person hour track record with global 500 banks
*ISO 9001: 2000 and ISO 27001:2005 certified

Email Address: openings@thinksoftglobal.com
http://www.thinksoftglobal.com

Keywords: Visa, Ticketing, immigration, Team management, travel

[MANJUNATH HANUMANTHAN]

Dear sir

Please find below my resume for the post of Travel Manager .

Manjunath Hanumanthan
Tel: + 91 044 26200725 Mobile : + 91 9740251766 Email: manju222@yahoo.co.in

Objective
With my travel knowledge and experience in Travel business, would like to put my learning experience in the field of Travel & Transportation business, customer relationship management and to effectively focus on adding value to the organization and to the customer.

Professional Snapshot
Over 18 Years of Core experience/expertise in International reservations & Ticketing, Customer Care, Visa Handling, Liaising & co-ordination with various departments, Reconciliation process,
Ensure Customer Satisfaction through Quality delivery, Lead Management

Experience profile
Currently working as Senior Manager – Travel Operations with a leading corporate Future Metals Private Ltd.

Career Highlight
International and Domestic ticketing, Lead Management, Customer
Care, Quality check, Provide e-coaching, consulting & group workshops on products, Troubleshooting, Internal and External Problem management, Resource planning, Opportunity Management, Projects and Business Development, Handling Corporate VIP’s travel requirements, Systems & Processes, Negotiations with Suppliers / Vendors, Maintain Customer Data Base, Customer Complaints Reservations & Ticketing, Visa Processing

M/s Ram Mohan & Co Pvt Ltd (1990 -1992)
Role: Travel Executive – Reservation (Domestic & International Ticketing)
Responsibilities: Passenger Facilitation, Value added Services, Holiday Package and Group Travel, M I S related Travel info to Customers, Visa Processing

M/s Parry Enterprises India Ltd ( a part of Murugappa Group ) ( 1992 - 2008 )
Role: Deputy Manager – Travel Operations
Responsibilities:
Responsible for the branch as a profit centre head
Responsible for smooth functioning of the branch
To understand the business model of the organisation and implement the same
Administrative management of the branch
To oversee the sales and marketing operations to achieve the sales target
To implement strategies and business plans
To manage and maintain budget for the branch and ensure achieving the target
To ensure staff motivation and team work
Creating positions in the branch and recruiting
To drive results, manage multiple projects under tight deadlines
Provide timely MIS reports to corporate office and all concerned
Meet and exceed customer acquisition targets
Maintain excellent relationship with corporate key customers as well as suppliers and vendors
Maintain excellent lead management system.

e-System
Amadeus – Global Travel Distribution System-
Galileo-
MS Word, MS Excel, Microsoft Outlook

Professional Trainings / Workshops / Certification
a.Diploma in Standard Course in Fares & Ticketing Conducted by Academy
b.Workshop on Billing and Settlement Plan conducted by IATA
c.Workshop on New Fare Construction Rules conducted by IATA
d.Basic Fares and ticketing conducted by Air India Staff College
e.Central System Course conducted by Galileo India
f.CRS Training course conducted by Amadeus India
g.Basic Reservation and Ticketing conducted by Jet Airways

Education
Bachelor of Physics (1987-1990)
D.G. Vaishnav College, Affiliated to University of Madras

Other Core Skills
Negotiations with travel related suppliers
International & Domestic ticketing
Managing the client / Vendor relationships
Customer Care and Corporate Relationships
Handling group movement
Interpersonal and communication & Presentation skills including oral and written English, excellent telephone service skills, integrity, accountability for results, customer focus, conceptual thinking, analytical thinking
Experience with PC software tools such as Word, Excel, PowerPoint
Flexibility and ability to deal with change
Financial understanding of the business
Ability to demonstrate innovation and good judgement/ problem solving skills when making decisions
Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
Ability to coach, develop action plans that maximize performance and provide effective feedback
Ability to analyze and improve work processes and policies
Excellent customer service/ support skills, ability to work well under pressure & a professional demeanor
Target oriented , systematic & aggressive
People Skills (Key Staffing / Performance Management /Communication / Knowledge Management )

References
a) Mrs Feroz Shah - Head - Parry Travel ( a part of Murugappa Group )
b)Mr P Ramababu - Ex Managing Director EID PARRY INDIA LTD

Their contact information can be provided upon request.

Address:- AP 45, L Block, 7th Street, 12th Main Road, Annanagar, Chennai 600040
Home Phone: 91-44-26200725,
Mobile: 9840721766
E-mail: manju222@yahoo.co.in
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[krish77_1982]

CURRICULAM VITAE
Name : Murali krishnan R
Qualifications : B.Com (Correspondence)
University of Madras.
: Perusing MBA in Travel & Tourism in
United Business Institute of Belgium.

Specification : Completed IATA based Diploma in
Air Ticketing and Travel Management
in International Airlines Academy
: Completed IATA based Diploma in
Steward Training for six months in
International Airlines Academy and
in Anna International Airport for two months.
Domain Knowledge : Documentation – Passport – Visa assistance
Air Ticketing and Liaison with clients
1. COMPANY NAME : Vestas Wind Technology India Pvt Ltd,
(Senior Travel Coordinator)
(From 06Aug08 to Till Date)
DOMESTIC BOOKINGS
- Coordinating with agents for Domestic bookings
- Ensuring timely delivery of tickets
- Processing the payments of all bills for tickets issued.
- Maintaining invoice details on excel
- Maintaining records for cancellation of tickets
- Ensuring that the agents incorporate the tour codes and frequent flier numbers
- Maintaining excels for frequent flier numbers, credit card details and hotel contacts
- Contracts deals updating with the vendor
- Keep track of timely arrival of credit notes
INTERNATIONAL BOOKINGS.
. . Coordination with agents for International tickets
.
Making Tour Plans and Finalizing the Itineraries

Checking the Routings and Fares which is been provided by the Vendor
Providing the Best Connections to the Travelers

Signing up contract Deal with the Airline

Preparing the Saving Reports


FOREX
- Processing Forex letters – Lerms
- Ensuring best rates taken from the vendors.
- Processing payments for forex
- Ensuring timely encashment of forex and cards.
- Maintain sales and encashment excels for forex
- Compile and maintain the savings records of forex
NEGOTIATIONS
- Maintaining the existing deals and negotiation of future corporate deals with the airlines, and all service providers.
- Tracking on the business volumes done with various agents
- Ensuring collection of monthly MIS reports from the agents – service wise and airline wise.



INVITATIONS
- Preparing Invites for Employees those visiting India from other countries.
- Maintain record of the same.
-

General
- As and when required support with necessary services (eg pickups of important guests, car follow ups, etc) during group meetings and conferences.
- Submit a daily statement of submission for compilation to Manager
- Weekly submission of forex reports, ticket and forex savings report to Manager
- Maintaining records like – approvals, cheques copies and payment voucher copies, forex encashment certificate copies and necessary challans
- Maintaining effective public relations with vendors, airlines, hotels, consulates and RPO
- Ensuring smooth functioning of the department by following internal processes and ensuring safety of value documents and forex and providing healthy and better working environment ( cordial friendly team spirit)
Hotel Accommodations.

Organizing Hotel Accommodation and Airport up and Drop for those visiting India (for Vestas Wind Systems A/S)
Group Handling :
Coordinated and organized many conference, meetings and Family day functions
1. Ensuring all persons in the group been informed and intimated regarding the program agenda
2. Organizing residential conference for groups from different countries. This includes of accommodation, flight tickets and local sight seeing.

2. COMPANY NAME : CARLSON WAGONLIT TRAVELS PVT LTD
(01 Nov07-2Aug08)

Worked as implant in charge for SUTHERLAND GLOBAL SERVICES

- Handling seat confirmation.
- Reservation on the CRS (Central Reservation System – AMADEUS VISTA)..
- Handling of International & Domestic Tickets
- Visa assistance.
- Passport assistance.
- Accounts management.
- Emigration assistance.
- Accommodation Assistance to CORPORATE TRAVELERS
- Cab assistance at place of origin and destination.
- Making Matrix statement for the corporate Deals
- Analyzing the sales report and providing the comparison sheets
- Working on corporate Deals with the Airline
3. COMPANY NAME : INTERNATIONAL TRAVEL HOUSE LTD
(01Nov 05-30Oct 07)
RESPONSIBILITIES :
Worked as implant in charge for HCL Technologies for Two years,
Handled total volume of Sales around one crore per month,
- Handling seat confirmation.
- Reservation on the CRS (Central Reservation System – AMADEUS
- Handling of International & Domestic Tickets
- Providing best routes and finalizing the tickets within the bench mark fares.
- Visa assistance.
- Passport assistance.
- Accounts management.
- Emigration assistance.
- Accommodation Assistance to employees of HCL.
- Cab assistance at place of origin and destination.
- Making Matrix statement for the corporate Deals
- Analyzing the sales report and providing the comparison sheets
- Working on corporate Deals with the Airline
4. COMPANY NAME : FORVOL INTERNATIONAL SERVICES LTD,
(01Oct 05-30Oct 05)
RESPONSIBILITIES :
I worked as a Counter staff and handled corporate sales for a month.
I was involved in :
- Handling seat confirmation.
- Reservation on the CRS (Central Reservation System –Amadeus).
- Passport assistance.
- Visa assistance.
- Handling corporate clients and corporate sales
- Emigration Assistance
5. COMPANY NAME : EUROLINK INTERNATIONAL TOURS & TRVLS
(15may02-30Sep 05)
RESPONSIBILITIES :
I Worked initially for a period of one year as counter Staff and then become Counter Supervisor and handled it for next subsequent years.
I was involved in :
- Handling seat confirmation.
- Reservation on the CRS (Central Reservation System –Amadeus).
- Passport assistance.
- Visa assistance.
- Handling corporate clients and corporate sales
- Emigration Assistance
- Interacting with the Airlines Directly for the client Quires ,
Computer Knowledge : Windows 98, Tally and Visual Basic.
Others : Competent Ability in English Type Writing

Hobbies : Playing Cricket, Reading books and
Listening Music

[Guest]

CURRICULUM VITAE
A.NOEL VINOTH
E-MAILID :noelvino AT yahoo.com

CAREER OBJECTIVES :
To be a part of a reputed organization that will offer simulating learning and working environment.
EDUCATIONAL BACKGROUND :
Class Board \ University Period of study Aggregate
M.B.A(finance
&marketing) Sathyabama university
Chennai. 2009-2011 75%
B.com Sacred heart college(autonomous)
Thirupattur. 2005-2008 58%
XII St.John’s matriculation school
Salem 2004-2005 67%
X St.John’s matriculation school
Salem 2002-2003 49%

SKILLS :
- TALLY
- QUERY LANGUAGE : SQL
- PHOTOSHOP
- FLASH
- SPSS
ACCOMPLISHMENTS :
- Have a scholastic record in all academic courses I have done
- NSS candidate
- University level football player. Represented Thiruvalluvar University in 2008.
- State level football player
- Did my project titled of “A study on credit appraisal of Lakshmi Vilas bank”.