Kaleeswaran.k
Email :ID-kaleeswar78 AT yahoo.com

Objective :
Seeking a position to utilize my skills and abilities in the industry that offers security and Professional growth while being resourceful, innovative and flexible.

Work Experience :
Hewlett Packard
Job Function : Supply Chain & Operations
Job title : Procurement Ops Associate
Process Name : PC Life cycle order Management
Nov 2008-Till Date
Job Profile : Procuring PC for HP internal employees on behalf of them.
Acting as a team lead for PC Life Cycle Order Management & Order Monitoring Process from Aug 2009.Handling a team strength of eight. Handling all Production related activities such as Allocation of work, Production planning, Production updates & managing the process escalations.
- Assigning work allocation to the team.
- Monitoring the activities of the team members making sure every order has met the TAT.
- Checking the Purchases Requisition with regard to the required information provided in HPAM i.e., Part number, quantity, account code, Cost location, Ship to address & delivery to person details
- Checking the order status in SAP & Sandy for the Individual PC & Laptops and updating the Customer regarding the status.
- Preparing Order tacking report for PC & Laptops till it is received by the Customer.
- Preparing process related reports, Customer reports, Dashboard and Customer review PPT for monthly review meetings.
- Discussing Process related issue with Customer on weekly meetings.
- Involved in Business Process analysis and creation of complete documents.
- Preparing functional specification for change request.
- Involved in change request for the process.
- Handling Customer queries
- Attending various audit (i.e. : ISO Standardization, Charisma, Internal Audit, Statutory Audit) & Representing on behalf of the Team for Quality Assessment group
- Training fresher’s coming into the team
- Super user for the team ( installing applications and providing admin-access for the team members)

System Knowledge :
Tools used : ARIBA BUYER (Smart Buy) – HP global purchasing tool, Citrix, Sandy, Procurement SharePoint and GMPP SharePoint.

Intelenet Global Services
Client : Barclays Bank
Project Name : Sanctions
Customer Service Executive
June 2007- Nov 2008
Description : Methodology followed to curb anti social transactions anywhere through the globe. A highly competitive task that ensures non-indulgence of terrorism, money laundering, drug trafficking and a current related support against global unity.

Job profile : All transactions which is received or paid by Barclays Bank are screened to identify whether it matches any of the sanctioned individual, bank, vessel or country in OFAC and BOE list. We cross check the payments to identify the states in order to release the payment, else escalate to the next level.

Responsibilities :
- Checking the payment whether it goes to the right person.
- Monitor the payment queue and give priority to the first payment that has to be released
- Clearing the payment before the cutoff time.
- Through checking of the payment using the tools provide by the Barclays.
- Updating of daily, weekly and monthly report.
- Updating and clarifying the doubts to the trainees regarding the process

Tools used [/b]:
Scan-It, Citrix, World Check, Branch Platform, AFTS, and Google.

Savvy Soft Technologies
IT Recruiter – US Operations.
Oct 2006 – April 2007
Responsibilities :
- Recruiting IT Professionals
- Short-listing the resumes matching the skill set (Primary & Secondary).
- Negotiating the Pay rate with the candidates.
- Handling telephonic interview with candidates
- Sending across resumes to the clients.
- Place the candidates as per the requirement
- Direct sourcing candidates using advanced Internet and diverse recruitment techniques
- Managing the databank of the recruitment application received

MMC InfoTech
Client : Citibank
Customer Care Executive
Apr 2005 – Sep 2006
Responsibilities :
- Handling customer calls.
- Troubleshoot customer queries
- Documenting the records.
- Updating of daily, weekly and monthly report.
- Satisfying the customer queries.

Air Tel
Customer Care Executive
Feb 2004 – March 2005
Responsibilities :
- Handling Customer Calls
- Promoting the periodical offers.
- Provide assistance to Post paid and prepaid customers.

Educational Qualification :
- Bachelor of Science in Physics, University of Madras.
- Pursuing MBA in University of Madras (Correspondence).

Technical Qualification :
- Programming : UNIX, C, and C++.
- Applications : Ms Office.
- Graphics : Ms Paint.
- Operating Systems Windows 95/98/NT/XP/2000

Strengths :
- Ability to work in a crunch situation
- Competent in Presentation, Documentation, Training and Support.
- Ability to work in a team
- Continuous updating of skills profile.

Personal Details :
Date of Birth : 16-12-78.
Place of Birth : Chennai.
Nationality : Indian.
Languages Known : To speak: English, Tamil, and Telugu.
To Write : English, Tamil.

Declaration :
I here by declare that the above given information is true to the fullest of my knowledge. I will always abide by the rules and regulations of the firm I’ll to be employed with. I am fully Dedicated and will do hard work and render my services with utmost good faith to my superiors.

Date :
Place : Chennai.

Kaleeswaran.k