vayama.com Bangalore : Air Travel Voice Processing US

[Admin]

vayama.com
http://www.vayama.com

Keywords: CSE , Voice , Non Tech , UK, US, CCE, CSA, International call centre, inbound, outbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, telecalling , reservation execuitve , airlines , ticketing

Designation: CSE - International Air Travel Voice Processing for US customers
Experience: 2 - 7 Years
Location: Bengaluru/Bangalore
Compensation:
Rupees 1,50,000 - 3,00,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
Hotels/ Restaurants/Airlines/Travel
Functional Area:
Travel, Ticketing, Airlines
Posted Date: 31 Oct 2008

Job Description
For our new customer service department at Bangalore we are looking to hire a team of best in class customer service executives who have strong interest in world geography and international travel. The Voice Agent will be responsible for receiving inbound calls from customers and providing customer support, assistance, and services. Some outbound calls will be necessary to both customers and industry suppliers.
• Providing answers to general travel questions associated with existing reservation
• Assisting with interpretation of airline and vayama rules and policies
• Selling or adding Trip Insurance to an existing reservation
• Confirming existing reservations
• Initiating and/or assisting with Changes, Refunds, and Cancellations of existing bookings
• Assisting with Airline Schedule Changes
• Assisting with Credit Card issues
• Assisting with Seat, Meal, Special Assistance and other special service requests to the airlines
• Website navigation and site usage
* Attend briefings, trainings/refresher sessions and meetings as required
* Should be able to work in roational night shifts
* Be able to relocate to Bangalore; relocation provided

Desired Candidate Profile
• Mastery of the English language, both written and spoken
• Excellent voice communication skills; Accent neutralization is required
• Excellent written skills using American English grammar and punctuation
• Minimum of 2 years on a Travel agency and or Airline call center experience
• Knowledge of and experience in the use of a major GDS; preference for Amadeus and/or Sabre
• Experience with travel booking process
• Computer skills to include but not limited to:
o Ability to type 35 WPM
o Strong Keyboard skills
o Experience with major Internet Browsers (IE; Firefox; etc)
o Internet access and use familiarity
• Ability to research facts and figures
• Logical reasoning and analytical skills
• Knowledge of top 150 international airports
• Knowledge of major cities and surrounding airports
• Ability to work with speed and accuracy
• Prioritizing and organizational skill
• Ability to work in a team
• Personable, fun and high energy
• Able to work night shift when required

Company Profile
vayama.com a web 2.0 property of Airtrade International, Inc. is a first-of-its kind travel Web site that gives people a whole new world of choice in international air travel. Using the latest in web technologies, vayama offers a massive selection of airlines, flights and fares, many never previously available online, so that people can find the lowest prices and best schedule options for all of their international air travel. Airtrade was founded in the heart of Silicon Valley at Mountain View, California by travel experts and a prominent travel technologist. Please note that all of our teams in Bangalore will be joining as the employees of BCD Travel India Private Ltd., a subsidiary of BCD Travel, one of our sister companies, and the third largest global travel management company. BCD's multinational service center is located in a state of the art facility at Koramangala next to Jyotinivas College.
Our mission:
To revolutionize the way international travel itineraries are researched, planned and purchased.
To instill confidence and to convert frustration into loyalty by offering a new standard of choice to international travelers

Address:
Not Mentioned

Email Address:
indiajobs@vayama.com

Telephone:
Not Mentioned

[Guest]

I am sharana basava m, i have attended the university of banglore and received my master degree in MBA, and i graduated from the university of gulbarga with a degree in BBM.

sir i am very eager to join ur company because i am very much interested in tourism, the british author named william hazalith he defines beautiful lines about tourism he says, i would like to spend my whole life in travelling if i could baroow another life to spend at home, see how beautiful defines because Tourism is the master key that opens the gates of happiness.



Thanks and regards.

[Guest-IJT]

Dear Sir/Madam,

Ref. to the advertisement for the post of Travel Coordinator, would like to apply for the posts and have also added my updated resume as below.

Will look forward for your favourable reply.
Greenal Picardo

3/26 Abu Mansion (Ekta)
J.M. Street,
Parel, Mumbai – 400012
Tel no: 24112380 / 9833174011
Email: greenalpicardo@rediffmail.com

Educational Qualification:-
· Passed T.Y.B.com securing Second Class from St Andrews College, Bandra, Mumbai, in March 2005.
· Passed H.S.C. securing First Class from St Andrews College, Bandra, Mumbai, in February 2002.
· Passed S.S.C securing First Class from St Paul’s Convent High School, Dadar, Mumbai, in February 2000.

Professional Qualification:-
· Diploma in IATA/ UFTAA Foundation from Kuoni Academy of Travels in September 2005.

Computer Proficiency:-
· Excelled in MS Office, Word, PowerPoint, Excel and Web based applications.

Work Experience:-
· Worked with Air India as a Trainee for 4months dated 04 September 2005 – 04 January 2006, was handling Passengers across the counter assisting them with the travel related queries. Also was handling Air India Express functions.

· Worked with Griffin Marine Travels as a Travel Consultant for 1year dated 11 January 2006 – 09 December 2007, mainly handling Seamen Traffic i.e. International reservations and ticketing and was also specialised into Hotels and Car reservations.

· Worked with Carlson Wagon lit Travels, Dadar, Mumbai dated 11 December 2007 – 30September 2008 as a Travel Counselor, an IATA travel agency, mainly dealing with Client handling which includes Domestic and International Reservation and Ticketing, Visa and Documentation, Hotels and Car reservations.

· Currently working with Thomas Cook India Ltd., Fort, Mumbai dated 22nd October 2008 till date as a Customer Relationship Executive – Corporate Travel. Mainly handling Corporate Clients assisting them with the travel arrangements which includes Domestic & International Reservation & Ticketing, Visa and Documentation, Travel Insurance, Hotels and Car Reservations also responsible for cross selling of products like Domestic & International Tour packages.

Job Profile:-
Air India:-
· Handling Post Flight activities.
· Worked with the R.B.D section.
· Also handled passengers across the counter for any flight related queries.
· Was also trained for Reconfirmation of the flights on the C.R.S.
Griffin Marine:-
· Mainly dealing with Seaman Traffic i.e. planning out Itineraries and Flight options on the computer (C.R.S) for the On-signing and Off-signing Seaman passengers.

· Making reservations, Issuance of Domestic and International tickets and arranging Prepaid tickets for all the Airlines globally.

· Communicating with the Airline officials globally with regard to confirmation or making various clients request and other flight related queries.

· Also specialised for Hotel booking and Car reservation on an International platform.

· Handling Clients over the phone as well as by emails and dealing with emergency bookings mainly on an International platform.

Carlson Wagon lit Travels:-
· Communicating with Corporate Clients across the counter over the phone as well as via e-mails regarding Flight, Hotels & Car reservations and confirmations.

· Planning out Itineraries and Blocking Seats on the Computer (C.R.S.)

· Communicating with the Airline officials with regard to confirmation or making various clients request or finding various deals.

· Issuance of Domestic and International Tickets and also arranging Prepaid Tickets for the Clients world wide over the phone as well as via e-mails.

· Handling Visa and Documentation for corporate clients for their Business visits as well as for Long Term Work permit.

· Worked for implants like Siemens, Novartis, BNP Paribas handling Domestic & International Reservation and Ticketing.

Thomas Cook India Ltd.:-
· Communicating with Corporate Clients across the counter over the phone as well as via e-mails regarding Flight, Hotels & Car reservations and confirmations.

· Planning out Itineraries and Blocking Seats on the Computer (C.R.S.)

· Knowledge of three different Computer Reservation Systems i.e. Amadeus, Galileo and Abacus.

· Communicating with the Airline officials with regard to confirmation or making various clients request or finding various deals.

· Issuance of Domestic and International Tickets and also arranging Prepaid Tickets for the Clients world wide over the phone as well as via e-mails.

· Handling Visa and Documentation for corporate clients for their Business visits.

· Currently placed at an Implant named Enam Securities Pvt. Ltd. independently handling all the travel related queries and assisting in travel arrangement for both Domestic as well as International and is responsible for cost working out cost effective Itineraries for both Domestic & International travel.

Strengths:-

[LIST][*]Good Communication Skills.[*]Easily adaptable to new technologies and environment.[*]Commitment to teamwork.[*]The ability to comprehend & perform under pressure.[/LIST]

Personal Profile:-

[LIST][*]Date of Birth : 17th July, 1984[/LIST]

[LIST][*]Marital Status : Unmarried[/LIST]

[LIST][*]Religion : Christian (Roman Catholic)[/LIST]

[LIST][*]Languages Known : English, Hindi, Marathi, and Konkani.[/LIST]
References will be available on request.

Greenal Picardo.

[Guest]

Hi There,
I got to know, that Vayama is hiring when I was browsing this morning.
Can I Walk-In and attend the interview.
Can I get an acknowledgement for this email. Detailing the schedule of the Interview please.
Note : (I have no Experience in this field though, but I know I Can do my best in this field because it is a very interesting field keeps fatigue away)
Thanks & Regards,
Yasir Ahmed
Curriculum vitae
Yasir Ahmed R.A.
E-Mail – yasir_aryan AT hotmail.com

Computer Knowledge :
MS office, Internet; Citrix, Lotus notes.
OBJECTIVES
To be part of an organization that would allow me to utilize my career desire to become Proactive & Productive team member, who would ultimately help the organization become more successful in achieving the goals.
WORK EXPERIENCE
- Working in Cross Domain Solutions Pvt. Ltd. (Bangalore) as a
Process Associate since August, 2009.
ROLES AND RESPONSIBILITIES
- Analyze and issue Insurance Certificates and Auto Cards.
- Migration and Renewal Activity.
- Updating various reports and trackers.
- Quality checking.
- Provide assistance and process training.
- Client Communication.
- Updating SOP’s and Creation of SOP (Standard Operating Procedure)
- Dispatching completed work to the Client as well as to the end customer.

KEY STRENGTHS
- A creative, well-organized and enthusiastic individual with a flexible approach to work.
- Recognized for reliability and getting the job done through persistence and strong work ethic.
- Willingness to learn (Quick learner).
- Ability to work unsupervised, to work on own initiative and prioritize work.
- Effective Time Management.
- Good Leadership Quality.
EDUCATIONAL QUALIFICATION
SL. No. Qualification Institution Year of Passing
Percentage
1 B.B.M
(Marketing) Kristu Jayanti College
(Bangalore University)
2009
63%
2 Pre-University
(Commerce)
Stracey Memorial Composite PU
(Bangalore)
2006
65%
3 S.S.L.C St. Xavier’s Boys High School
(Bangalore)
2004 54%
ACHIEVEMENTS IN SPORTS AND OTHERS
- Individual Champion in Inter School Taluk Level Sports Meet.
- Gold Medalist in Long Jump, Triple Jump and Silver Medalist in High Jump in Taluk Level Sports Meet.
- Gold Medalist in Long Jump and Triple Jump in Inter School District Level Sports Meet.
- Led the College Cricket Team to the Finals of Inter College Cricket Tournaments Organized by PESIT and Jubilee College Respectively.

HOBBIES AND INTERESTS
- Listening Music, Browsing, Travelling and Sports (TT & Cricket).
Date :
Place : Bangalore (Yasir Ahmed R.A.)

[Guest]

I would like 2 work. But can u give me shift timings.