Sales Coordinator/ Business Administration : Resume

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MANISH PADAMSHI KHIMASHIYA
Email : manish_khimashiya AT rediffmail.com
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MIS MANAGEMENT / ADMINISTRATION / OPERATIONS

OBJECTIVE : Seeking senior managerial role in the domains of MIS Management, Operations / General Administration with a growth progressive organization.

SUMMARY OF CREDENTIALS
- A competent and diligent professional, offering 17.8 years of rich cross functional exposure across Data Entry, Computer Operation, Coordinating & Operations Management.
- Team Player with unsurpassed analytical skills, energy-driven motivator & optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment.
- Gained extensive experience in MIS reports on various scenarios.
- Innate ability to handle multiple functions and activities in high pressure environments with tight deadlines.
- Experience in handling Strategic Management, Operations Management, and MIS Reports, Process Development & Backend Operations activities in the cost-efficient manner with the unwavering quality standards.
- Focused and hardworking, self motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills.
- Adroit in handling backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given TAT (turn around time).

CORE COMPETENCIES
Budgeting - Marketing Management - MIS Management - Payment & Collection - Back End Operations - Relationship Management - Reports and Documentations - Strong Interpersonal and Problem Solving Skills
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PROFESSIONAL EXPERIENCE
“Bureau Veritas Certification India Pvt. Ltd.”, Andheri Since Mar’2010

Quality Executive - Certification
- Adept in Pre-sales activities such as arranging for Application, Quotation, Contract Review & negotiation with clients.
- Manages supervisor's calendar and independently schedules appointments, making arrangement of their visits.
- Involved in all solutioning aspects including analysis, design, sizing and pricing of the solutions.
- Handling all reporting like sales report, sales forecasting.
- Monthly activity reports for Key Accounts.
- Guiding & Encouraging Marketing person to bring up Sales. Coordinating with marketing team in organizing various sell through activities.
- Maintain stock of POP material for advertising & exhibition to increase our Sales.
- Managing revenue collections, contracting, negotiations and fulfillment of clients solution needs.
- Responsible for resolving queries of clients & maintaining communication with colleague for smooth process efficiency.
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PREVIOUS WORK RECORD
“ISS HICARE LTD.” Formerly known as GODREJ HICARE LTD., Apr’2008 till Feb’2010

Sr. Officer Sales MIS cum Sales Co-ordinator to VP Sales
- Deftly preparing daily, weekly & monthly MIS report by taking the data from all Key Accounts Regional Sales Manager.
- Overseeing & handling the monthly & quarterly sales highlights with VP & Directors in PowerPoint presentation.
- Preparing & budgeting of marketing plan for all regions.
- Handling the purchase order, coordinating with finance department for clearing vendor’s payment, coordination with HR dept.
- Responsible for resolving queries & maintaining communication with colleague for smooth process efficiency.
- Independently accountable for analyzing and interpretation of data & efficiently coordinating between various different departments, understanding & processing various data.
- Actively involved in handling the monthly sales & order analysis, payment collection & forecast / punching of key account order forms in our customized ERP system.
- Maintain stock of POP material for advertising & increasing our Sales.

“AMAR EQUIPMENTS PVT. LTD.”, Nov’2001 till Mar’2008
Manufacture Laboratory Autoclave, Pressure Leaf Filter, Sparkler Filter

Sales Co-ordinator Cum Office Administrator

- Awarded for “Good Performance” for the year 2005.
- Held accountable for providing quality standards for operational areas & ensuring adherence to quality standards.
- Established credibility as an efficient and dependable performer in the company.
- Entrusted with below mentioned key accountabilities :
o Pre-sales support to customers which includes giving knowledge of our products, quotation analysis & negotiating, generating orders.
o Coordinate with Engineers & other dept. for executing the orders & ensure timely delivery of material to client’s site.
o Follow up of payments, sales tax, central excise exemption & Octroi form etc.
o Prepare performa invoice & invoice in Tally7.2, corresponding by email with clients & maintain daily muster for making payroll sheet & keeping customer records in Excel sheet.
o Preparation of tender with all Techno-Commercial bids, Organize for logistics to dispatch material.
o Assist to the Director & Export Department & Handle post sales support to customer’s queries and complaints.

"DASH FINANCIAL SERVICES", Fort Jun’1999 till Oct’2001

Cyber-Bolt Operator cum Computer Operator
- Assumed responsibility for handling the Saudas with the main broker, filling the demat forms, feeding contract, bills, working in MS Word, Excel, & corresponding through email.

"J. H. MEHTA", Nariman Point Dec’1993 till May’1999

Computer Operator
- Gained experience in preparing the share certificate, share transfer forms, 11_12_A forms, broker bills, Patawat book, objection memo etc. worked under software like FoxBASE-2.1, FoxPro-2.5 & Dbase-IV, and Typing of court matter in MS Word.
- Actively handled the duties pertaining to database maintenance of all communications; efficiently managing and handling all E-mails for making/tracking replies.

"LALJI HIRJI & CO.”, Navi Mumbai Aug’1992 till Dec’1993

Computer Operator-cum Cashier
- Prepared the Sales Bills, Purchase Bills, Vouchers, Typing of Letters in WordStar in LAN Environment.
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EDUCATION & PROFESSIONAL CREDENTIALS
COMPLETED COURSE OF DIPLOMA IN COMPUTER MANAGEMENT & PROGRAMING COURSE
IN FOXPRO-2.5 – 1992, From Orbit Computer Institute

COMPLETED COURSE ON MS Office with MS Word, MS Excel, MS PowerPoint & Internet
Orbit Computer Institute

Pursuing PGDBA in Marketing from Welingkar Institute, Matunga.
BACHELOR OF COMMERCE – 2001 - St. Xaviers College, C.S.T.
PASSED H.S.C. – 1992 - Acharya Marathe College, Chembur.
PASSED S.S.C. – 1990 - Chembur Karnataka High School, Chembur.
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Date of Birth : 12th January’1974; Passport: J0187255.

Language Proficiency : English, Hindi, Marathi & Gujarati; Reference: Available on request

[Guest]

Anoop Tiwari Mobile :
Email : anoop_tiwari1975 AT hotmail.com, anooptiwari.vns AT gmail.com

Objective :
Seeking a challenging role in a growth oriented organization of high repute

Professional Synopsis :
- Over 7 years 4 months of experience in sales and marketing, channel management.
- Presently working for Sonalika Aditya Tractors as Admin Manager.
- Good exposure to sales and marketing in telecom domain.
- Proactive implementer with good motivational and leadership skills.
- Strong business development and business relationship development skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction.

Area of Expertise :
- Business Development :
o Ability to understand the current market and identify growth and expansion opportunities.
o Developing strategic channel relationships to boost sales.
o Implementing marketing strategies to build consumer preference and driving sales volumes though appropriate channels.
o Supervising the execution of merchandising/promotional activities in accordance with the sales plans.

- Operations and Channel Management :
o Setting distributor wise targets for maximum product coverage and penetration in markets.
o Ensuring cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at various sales outlets.
o Networking with channel partners, developing the distribution channel, resulting in deeper market penetration and reach.
o Monitoring effective merchandising at the outlets for product promotion activities.
o Organizing and conducting training and provide motivation to direct sales executives.

- Brand Management :
o Conducting and organizing sales promotion activities as part of brand building and market development effort.
o Devising and implementing customer loyalty programs and striving for development of customer’s trust in the brand.

- Team Management :
o Leading and training the team to ensure that the team is well equipped and enabled enough to effectively carry out the tasks which require mutual cooperation as well as individual contribution.
o Motivating the team to ensure enhanced and positive contribution to the performance of the company.

Organizational Experience :
Sonalika Aditya Tractors Ltd, Allahabad since Jan’10
Designation : Admin Manager
Role :
- Ensuring execution of sales and revenue targets as per plan.
- Coordinate and motivate sales team for the assigned work.
- To manage budgets effectively so that it should be within the stipulated cost of operation.
- Identifying competitor’s activity and comparing their prices of spare parts.

Reliance Communications Ltd July’03 to March’09
Designation : Postpaid Sales Coordinator
Role :
- Managing 9 Web World Expresses 2 Reliance worlds, 5 Mini Cious, of Varanasi Cluster for claim and commercial aspect.
- Elaborate and execute the Sales, collection and Customer Service strategy at the town level at all Retail Channel ( at Reliance world C3 areas, CDC, Town Office, POS for sales and customer support)
- Responsible for the sales, collection and service quality at all service delivery points.
- Training on Sales and customer handling, processes, tariff & schemes ,Systems to all FSD
- Handle & supports Town Escalation Desk for handling VIP, Corporate, High Usage customers through proactive contacts and handling written complaints effectively.
- Implementation of all process at all Retail Channel and presenting the feedback to respective departments for betterment and requirements of new processes, guidelines for effective sales and customer care.
- Handle & Support in recruitment, performance monitoring and development of all Retail Channels
- Responsible for proper merchandising and maintenance of Retail Channel.
- Visits and audits of all service points at town for better understanding and thus corrective actions.

Industrial Training :
L.M.L Vespa, Kanpur (A study on consumer satisfaction)

Education :
- M.B.A. (Marketing) from Ranchi University in 2001
- B.A. from Kashi Vidyapith in 1997

Additional Qualifications :
- One Year Diploma in Computer Applications
- Certificate Course in D.T.P

Personal Profile :
Date of Birth : 28th July 1975
Language proficiency : Hindi, English

Personal Statement :
I am an avid thinker and like to do my work with complete dedication irrespective of hindrances, and to perfection. I have acumen for taking responsibility. I can work as a team or alone equally well and can lead a team to work with motivation and passion.

Place :

Anoop Tiwari