Customer Care Executive (Voice, Non Voice) : Resume

[Guest]

Pradeep Kumar. K
Email ID : smartkpk17 AT gmail.com

Objective :
To prove my technical excellence in your esteemed organization and strive hard for the growth of the organization.

Educational Qualification :
April 2005 S.I.V.E.T College, Gowrivakkam, Chennai. – B.C.S
March 2002 New Prince Matric. High Sec. School, Ullagaram, Chennai. – Higher secondary
March 2000 New Prince Matric. High Sec. School, Ullagaram, Chennai – S.S.L.C

Project Done : T.T.K Health Care Ltd, Pallavaram, Chennai
Pastime Activities : Playing Cricket & Tennis
Computer Activities : Ms office and Tally

Worked Experience :
Company Name : Allsec Technologies Ltd.,
Location : Velachery, Chennai
Designation : Customer Care Executive (Voice)
Tenure : Feb 2009 to April 2010
Process Details :
- Attending of Retailers calls and solving the Queries and Compliance
- Attending of Customers calls and solving the Queries and Compliance
- Taking of customers feedback

Company Name : Serco Global Services Pvt. Ltd.,
Location : Taramani, Chennai
Designation : Senior Customer Service Executive (Non Voice)
Tenure : April 2010 to till date
Process Details :
- Mandate Changes in Retail Bank Account maintenance.
- Processing the requests for change of signatories and signing arrangements of business banking.
- KYC process. (Individual Validation for new Barclays customers).
- Customers of the bank processed as per the FSA guidelines and KYC procedures.
- Update the Document details in Customer Gateway.
Support and responsible for the Queue Management Risk Management.
- Validating the Document.
- Payment Protection Insurance. (Commercial Banking)
- Processing the request for Loan, Mortgage, and Overdraft.
- Update the Values in Excel which was created by Onshore.
- Processing of Accounts Payable
- Verifying the Customers Invoice
- Capturing it into Customers Data Management
- Transfeing funds to Customers
- Doing of Critical and Non –Critical Process

Critical Process :
- Regular Payments like Standing order and Direct Debit
- Sterling Fund Transfer
- Currency Fund Transfer
- Stop Cheque

Non-Critical :
- Account Opening
- Account Ammending
- Stationery (includes Standard and Special Stationery and Debit Cards)
- AFTS-CMR
- Sold
- Change of Name and Address
- Copy of Statements
- Status Enquiry

I am dynamic, easily adaptable person who is always willing to learn and improve all the time.Traits

Personal Details :
Date of Birth : 17th September 1984
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known : Tamil and English
Hobbies : Listening to Songs, Chatting with Friends

Declaration : I hereby declare that the above-furnished details are true to the best of my knowledge and belief

Place : Chennai
Date :

(Pradeep Kumar. K)

[Guest]

CURRICULUM VITAE :
SYED AZAM HUSSAINI
Email : rabbiazam5 AT gmail.com

CAREER OBJECTIVE : -
To pursue a challenging career in teaching and research, gaining knowledge of latest technologies and seeking a position in an organization which gives me a chance to improve and enhance my knowledge and enhance skills by being part of team seeking the growth of the organization and gives me satisfaction.

EDUCATIONAL QUALIFICATION : -
- SSC St. Celina High School, Vijayanagar Colony, Hyderabad.
- Intermediate Shuja Jr. College, Tala gadda, Hyderabad.
- Degree Vivekavardan Degree College, Koti, Hyderabad.

Skill Set :
- Basic Knowledge of Computer
- Ms-Office

Software Key Skills :
- Tally
- Software Testing & QTP
- Automated Testing, Manual Testing

Work Experience :
- 2 year Experience as a customer care Executive in KGN Xerox, Khairtabad, Hyderabad.

Strengths :
- Self-Motivated & Hardworking.
- Communication Skills.
- Ability to learn quickly and readily accept challenges
- Pleasing Personality

Personal Data :
Date of Birth : 15-12-1991
Sex : Male
Nationality : Indian
Caste : Muslim
Hobbies : playing cricket & foot ball
Marital Status : Single
Languages Known : English, Hindi & Urdu

Declaration :
I hereby declare that the above information is true and correct to the best of my knowledge and belief.

Date :
Place : Hyderabad

(Syed Azam Hussaini)