BPO Billing Process Analyst : Resume

[Guest]

Nayaz Ahmed
Email : 786nayaz AT gmail.com

Objective :
A career where I can exhibit my entrepreneurship, my capacity of having rendezvous qualities, to lead from the front and ready to take up any challenges in any forms or manifestations. I aspire to take my company to the Zenith of Success and can become a role model for other colleagues of mine and to work in a team in a congenial atmosphere, taking the views and comments of others into consideration.

Profile :
o Competent, diligent & detail-oriented Professional, with an excellent and rewarding. Working with Accenture Services Pvt. Ltd., as a “Process Analyst”.
o Possess excellent written, oral and interpersonal and communication skills with proficiency in English, Hindi & Kannada.

PROFESSIONAL EXPERIENCE :
ACCENTURE SERVICES PVT LTD. Since FEB-07 to March 19-11
(Accenture is a global management Consulting, Technology services, and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance business and governments)

Total Years of Experience :
Having 5.6 years experience in Payroll, Finance & accounts, billings, insurance, data management, in BPO industry

Current Responsibilities :
As a Process analyst in billing team, I am entrusted with trouble shooting issues and resolving customer queries. Production Support Services included initiating customization and configuration changes in line with the changes in business process, in the area of Contract for Services. Job roles demanded taking ownership of producing and presenting the various kinds of reports to the process.
- Acting as a Single Customer contact person for billing issues.
- Supporting collection team in accounts receivable from customers, by providing information; like the validity of the invoice and supporting information to bill the customer.
- Reconciling the customer account for arriving the exact amount due from the customer.
- Responsible for Revenue realization and assisting in Revenue Recognition for annual maintenance contracts.
- Sales Order Processing (Service Order Processing, Service Pricing Tool).
- Preparing MIS reports to help the operational management in accounts distribution.
- Preparing the Reports for the team (Request Report, File Value Report, PBV Report, Error Report, Target Date Report, etc.,) which are mainly depend on the team members work request process.
- Building Queries to pull various data for preparing report by using Business Objects 6.51 & MS Excel.
- Updating database for customer annual maintenance contracts and Verifying that the invoice has been generated as per the data provided for billing service contracts.
- Researching and identifying the areas of improvements in our daily process and giving suggestions to carry on our work in an efficient way.
- Assisting other team members in understanding their work request and to process the same as per the process document.
- Ensure all transaction processing is in a timely manner as per process and SLA requirements for TAT and accuracy.
- Life cycle management of maintenance (service) contracts.
- Service Contracts billing and Reconciliation of various reports
- Assisting other team members in understanding their work request and to process the same as per the process document.
- Acting as first backup for the super user.
- sharing Ideas in regard to process with other team members and new joiners to understand the process in an efficient way

Other responsibilities include :
- Worked on AS400 application for Processing the US Payroll.
- Maintaining data management for us middle market
- Processing various Payroll documents such as New hires, Salary changes, Promotions, Transfer, Status changes, Rehires, Terminations, Personal changes, W4 changes, Demotions, and Employee deduction data.
- Queue management, Work allocation and maintaining Exception tracker, leave tracker opening Status. And also handling team hurdles.
- Also had an experience in working Citrix, Gateway to make changes for Customer accounts
- Training new joiners and also I Am Buddy, that who help the new joiners to feel comfortable in the organization.
- Setting up new accounts using Microsoft Outlook Express, windows mail, etc.
- Currently working Oracle 11i used to create the maintenance contract for entitlement
- Working As CA (Customer Advocate) to create the contracts for the customer and release for billing
- And also I am a SPOC for the transport answering for queries to vendor through Emails.
- First Backup for the team lead

2) Previous Experience :
Worked as CSR (Customer Service rep) in Paramount health care
- Worked as a CSR (customer care Representative) for 6 month's
- Help the customer, how to get the cashless facility and reimbursement facility
- Responding to the customer calls about the queries

Extra & co-curricular activities :
Gymnastics, Sports

Personal Profile :
Marital status : Single
Date of Birth : 3rd May 1984
Sex : Male

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT :
B.COM (2005) Bangalore University Karnataka.

Additional Qualification :
- Windows 95/98 & Tally 6.3 and 7.2 and Browsing
- MS Office 97/2000 (Word, Excel)
- ERP Package : ORACLE 11i
- Citrix D500 applications
- AS 400
- Business Objects 6.51

Date of Birth : 03/05/1984

Place : Bangalore
Date :

[Guest]

AJAL KUMAR M
e-mail id : ajalkumarm4 AT gmail.com

Personal Details :
Date of Birth : 01.02.1990
Age : 23 Years
Gender : Male
Nationality : Indian
Mother Tongue : Malayalam
Marital Status : Single

Career Objective :
Seeking a position to utilize my skills and abilities that I ever earned throughout my studies in the field of Animation (Specialization in Architecture) that offers the professional growth while being resourceful, innovative and flexible..I have completed an intense course of 27 month learning complete basic and advance requirements for 3Ds Max & 3D Maya in ANTS [Animation Training School] . Thus I am writing you to apply for my 3D artist skill with In-depth knowledge of 3Ds Max AutoCAD 2D & 3D (Specialized in Architect )
I dedicate my hard work in to level of detailing, quality accomplishing it by the given time with the proven abilities of multitasking and carry the creative ideas in to the final product and accomplishing the toughest task given to be handled. I am confident that you will find my skills interesting.

Areas of interest :
Interior Design Field
Lighting in 3Ds Max Architect
Modeling in 3Ds Max Architect
Team Leader

Education profile :
Board of Higher Secondary Examination, Govt. of Kerala (2007-2008)
Central Board of Secondary Education, Delhi
(March 2006)

Skill set :
Diploma in Animation (3DS Max) Specialization (Architecture)
Auto Cad 2D & 3D
Flash
Web Development (HTML, DHTML, VB SCRIPT, JAVA SCRIPT, ASP & VISUAL INTERDEV.

Work Experience :
One year experience in Cambridge Technology Enterprises as a Senior Process Analyst.
Senior Process Analyst - Where we work for Pictometry in roof measuring project, in which we measure the roof of houses using the satellite images in Pictometry roof measurement reports.
Six months as geo estimator high end processor.
Four month experienced as a Reviewer in Geo Estimator project in roof designing.
Xactimate - Worked in Xactimate 3D of roofs to give a 3D picture for clients.
Conversion Reviewer – Currently working as a Xactimate Conversion reviewer, where I review the job & Convert 2d from 3d, which has done by the processors.

From last one Year working as Assistant Team Leader in Cambridge Technology Enterprises and looking after :-
(a) Checking the quality of the drawing done by processor before he/she submit.
(b) Production.
(c) Report to client regards errors ASAP.
(d) Sending Production Data & Reports on weekly base to the Client.
(e) Client Communication.
(f) Taking care of Day Shift / Night Shift.

About Client :
Pictometry is a leading provider of geo-referenced, aerial, oblique image libraries and related software. Pictometry uses a patented image capture process to create Pictometry Intelligent Images. As a leading provider of image libraries to E9-1-1 and emergency response professionals, Pictometry’s images and technology are also used by GIS, planning, and assessing professionals as well as a growing number of commercial industries including insurance, utilities, real estate, construction and more. Pictometry is easy-to-use and access. Pictometry’s tools can also integrate with other software programs and features geo-referenced images which allows for accurate measurement capabilities designed for users.

Client Software :
Pictometry roof measurement reports Processor.(2D Software)
Pictometry roof measurement reports.(End User)
Xactimate 27 ( 3D Software )
Xactimate 27 Conversion ( Converting 3D Model to 2D )

Strengths :
I believe in smart working rather than hard working.
Good interpersonal skills.
My commitment and sincerity will be the key for my success.
I am ready to shoulder any responsibilities and I am also ready for relocation.

Linguistic proficiency :
English
Hindi
Malayalam
Tamil
Kannada

Hobbies :
Drawing and Reading
Animation
Listening to music
Cricket

Declaration :
I hereby solemnly declare that all the foregoing information is correct to the best of my knowledge and belief. I have not suppressed any material fact or factual information in the above statement.

Date : 2013
Place : Bangalore

(AJAL KUMAR. M)