Customer Care Officer : Resume

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CURRICULUM VITAE :
Tarvinder Singh Badhan
Email : tarvinderbadhan AT yahoo.co.in

Career Objective :
Enhancement of knowledge & exposure to challenging work environment

Academic Credentials :
- Post Graduate Diploma in Retail Management Welingkar Institute of Management Development & Research, Mumbai University June 2008
- Diploma in Marketing Management Welingkar Institute of Management Development & Research, Mumbai University May 2004
- Arts Graduate Major in Economics I.C.L.E’S Motilal Jhunjhunwala college of Arts, Commerce & Science, Mumbai University May 2003

Professional Experience :
Hutchison 3 Global Services PVT LTD. (Current )
Designation : Advisor
Duration : August 2009 to 15 May 2012
Process : Coti & PAY G Retentions
Job Description :
Retaining existing customer and selling new contracts. Also, I have been involved in auditing customers’ accounts for the team to avoid errors on customer’s a/c . Adding value to the process by sharing innovative thoughts to improve the current process and come up with new offers for the business.

(TCS) Tata Consultancy Services :
Designation : Sr. Customer Care Officer
Process : Sunshine
Job Description :
Handling billing queries of customers & support provided via bank transaction services also selling add on plans to the existing clients.

CONVERGYS
Designation : Sr. Customer Care Officer
Process : LAR
Description :
Worked as (Subject Matter Expert) and handled team of new advisors, giving them feedbacks and training them about issue handling skills related to customer service, billing queries & retaining existing customers.

G.T.L.
Designation : Customer Representative Executive
Process : Washington Mutual / Providian
Description :
Supported sales of Credit Cards to new customers. Also, did balance transfers and credit verification for new a/c’s.

Personal Dossier :
Date Of Birth : 28th July ’1979.
Languages Known : English, Hindi, Marathi, & Punjabi
Hobbies : Listening music, outdoor sports, cooking, & trekking

Declaration :
I hereby declare that the information and facts furnished above is true and correct to the best of my knowledge and belief

Date :

Tarvinder Singh Badhan

[Guest]

CURRICULUM VITAE :
SAURABH KHANNA
Email - khnnsrbh AT yahoo.co.in

OBJECTIVE :
To achieve excellence in my field through hard work and sincerity

EDUCATIONAL QUALIFICATION :
PASSED MADHYAMIK (CLASS X WITH FIRST DIVISON MARKS 69.5%
HIGHER SECONDARY WITH SECOND DIVISON WITH 52.4%
GRADUATION WITH SECOND DIVISON

TECHNICAL QUALIFICATION : MS OFFICE , AND COMPUTER BASICS

JOB EXPERIENCE :
Presently working with DTDC Courier and Cargo(Direct Payroll) from 2/11/2012 till now
Presently working with RELIABLE INTERNET SERVICES under RELIANCE TELECOM as Senior customer care from july 2006(4 year and 3 months)
previously worked with AEGIS BPO SERVICES ( CUSTOMER FIRST ) TATAINDICOM as senior customer care executive from 1feb 2005 to august 2006

PERSONAL PROFILE :
Date of Birth 15th nov 1984
Nationality Indian
Marital Status Umarried
Personality Diligent , hard working
Languages Known English , hindi, bengali , punjabi
Extra Co curricular Activities Drawing , cycling
Hobbies Sports and music

DECLARATION :
I do hereby declare that all the information furnished above are true and correct to the best of my knowledge & my belief

DATE :
PLACE :

( SAURABH KHANNA)