Desktop Support Engineer : Resume

[Guest]

R CHANDRAKANTH

Email : r.chandu90 AT gmail.com

A young and technically qualified professional, seeking to deploy acquired skills and education in a result oriented institute for continues self growth and enhancement of the organisation to stand perfectly as the desired conditions.

Educational Qualification :
** B.Tech in Electronics Communication & Engineering from Jyothishmathi College of Eng & Technology (Affiliated to J.N.T.U), Hyderabad, from 2008-2012.
** INTERMEDIATE from prathiba Jr. College, from 2006-2008.
** SECONDARY EDUCATION (S.S.C) from Z.P High School, from 2005-2006.

Technical Skills :
Operating Systems : Windows, Linux
Suites : MS Office (Word, Excel, Power Point)

Knowledge Domain :
Windows Server Administration Skills :
** Installation of Windows Server 2008 Operating System
** Creating Local User Accounts in Clients and Servers
** Installing Active Directory Database in Windows Servers
** Creating Domain User Accounts in Servers with implementing the Password Policies
** Creating and managing Shared folders with share level permissions
** FSMO Roles of Active Directory
** Knowledge on Logical Structure of Active Directory
** Creating Group Policies in servers and apply them to meet the requirements.
** Installing and maintaining DHCP servers
** Installing DNS and creating Zones in DNS servers.
** Installing IIS (Web server) , creating and managing Websites.
** Installing FTP severs, creating and managing FTP sites.
** Disk management in servers by creating Spanning and Striping Volumes.

Networking Skills :
** Concepts of OSI reference model for data transmission.
** Knowledge on IPv4 addressing format and Subnetting.
** Knowledge on Networking Devices as Switch, Router, Hub and Repeaters.
** Initial Configuration of CISCO Routers and Switches.
** Knowledge on Static Routing and Routing Protocols.
** Knowledge on VLAN’s and Inter VLAN routing.
** Knowledge on VTP and STP
** Knowledge on NAT, PAT and ACL’s.

Training Acquired :
** Windows 2008 Server Administration (MCITP).
** Linux Administration (RHCE).
** Cisco Certified Network Associate Training (CCNA).
** Exchange Server 2007.

EXPIREINCE :
- Working in PCS Technology Ltd. As a Desktop Support Engineer from SEPTEMBER 2012 to till date

Personal Profile :
Name : R CHANDRAKANTH
Date of birth : 12-06-1990
Fathers name : R ASHANNA
Gender : Male
Marital Status : Single
Nationality : Indian
Languages known : Hindi, English, Telugu
Hobbies : Playing Cricket, Gardening, Reading News Paper

Declaration:
I hereby declare that the information furnished above is complete and correct to the fullest extent of
my Knowledge.
PLACE : Hyderabad (RCHANDRAKANTH)

[Guest]

RESUME
MOHD MUQEEM
Basvangudi bangalore,560004
Karnataka India
Email : muqeemm93 AT gmail.com

OBJECTIVE :
To work in a growing company where, I can contribute my services to meet the objectives of an organization with my hard work, skills and knowledge and to achieve the personal goal with organization’s goals.

Professional Summary :
Windows Desktop Support for nearly 6 months of experience in Technical troubleshooting and hardware support.

Professional Experience :
1st January 2007 to 30th june 2007
Employer : Micro Touch Info Tech Pvt Ltd.

Role : Desktop Support Engg.

Job Responsibilities
Installing & Troubleshooting of windows based OS(Desktop & Laptop
- Take responsibilities Desktop configuration,
- Load new or update software and systems on existing equipment.
- Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.
- Done installation and configuration of windows 2000/XP/professional windows 7. And Application Responsible for troubleshooting, installation, configuration and repairing computer systems.

Technical Skills :
- Operating Systems : Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, windows 7
Troubleshoot User Authentication Issues.
- Configure and Troubleshoot Access to Shared Folders.
- Monitor File and Print Servers.
- Backup Files and System state Data to Media.
- Manage Backup Storage Media.
- Schedule Backup Jobs.

EDUCATIONAL PROFILE :
B.Sc in computer Science from Gulbarga University in 2012

TECHNICAL PROFICIENCIES :

NETWORKING :
- MCSE Course completed
- Hardware and N+.

PERSONALITY TRAITS :
- Hard working & quick learner
- Willingness to learn new things.
- Good communication skills.
- Works effectively in-group as well as individual.

PERSONAL DETAILS
Name : Mohd Muqeem
Marital Status : Single
Father’s Name : Mohd Alam Saheb
Date of Birth : 01-06-1986
Religion : Muslim
Language Fluency : English Hindi & Kannada urdu

DECLARATION :
I hereby declare that the above – mentioned information is correct up to the best of my knowledge and bear the responsibility for the correctness of the above mentioned particulars.

Place :

Date :
(Mohd Muqeem)

[Guest]

CURRICULUM VITAE

L.RAJESH KUMAR.
Vinnamangalam Village & Post Email : lrajeshhcl AT gmail.com
Vaniyambadi Taluk,
Pin code -635807
Vellore Dist,

CAREER OBJECTIVE :
To work in challenging environment where my skills and knowledge are deployed for the growth of the organization.

EDUCATIONAL QUALIFICATION :
S.S.L.C IN Hindu Higher Secondary School , Ambur, Vellore District,
Diploma in Computer Engineering, KAR Polytechnic College, Solur, Ambur. Vellore District,

PROJECT WORKDONE :
“ VIDEO BASED TUTORIAL FOR PHOTOSHOP 7.0 ”

Professional Certification and Training acquired" :
Diploma in Hardware and Networking Technology (D H N T )
Royal Computers Vellore. ( GRADE “ A ” )

Professional Experience :
Company Name : HCL infosystems Ltd. Bangalore,
Experience :One Year { July 2010 To Jun 2011 }
Designation : Desktop Support Engineer

Role :
Hardware Maintenance
Installation and Troubleshooting of OS like Windows XP,Vista, Windows 7
Troubleshooting in Client Pcs
Troubleshooting & resolving various network related issues.
Installation and configuration of hardware’s on server’s and coordinate with vendors in case of critical hardware failure and configuration.
Remote Computer Troubleshooting by using remote desktop, remote assistance.
Configuring VNC Viewer
Creating different ghost images for different team by using Drive Clone.
Routed Protocol (TCP/IP,)
Extensive use of MS Office 97,2003,2007 MS Outlook

Company Name : Mphasis HP Company. Bangalore,
Experience : Jan 5th 2012 Up to 20thJuly 2012
Designation : Customer Support Officer
Role :
Troubleshooting & resolving various Broadband nd Internet related issues.
Installation and Configuration & Troubleshooting the all type of modem though Online
Previous Experience :
Company Name : Royal Computer , Vellore
Duration : July2009 to April 2010
Designation : Desktop Support Engineer

Role :
Installation and Troubleshooting of OS like Windows XP &Vista
Troubleshooting & resolving various network related issues.
Installation and configuration of hardware’s on server’s and coordinate with vendors in case of critical hardware failure and configuration.

EXTRA CURRICULAR ACTIVITIES AND HOBBIES
Shuttle Cork & Cricket
Reading books

PERSONAL STRENGTH :
Good team leader and team player
Good adopting quality under situation
Willing to work in a team
Trouble shooter

Total Experience : Two Years & 7months

PERSONAL DETAILS :
Father’s name : Loganathan. G
Name : Rajesh kumar.L
Date of Birth : 16th may 1988
Gender : Male

LANGUAGES KNOWN :
To read and write : English & Tamil
To Speak : English &Tamil & kannada

DECLARATION :
I here by declare that all the above mentioned details are true to the best of my knowledge.

Place :

Date : Rajesh Kumar . L

Thanks nd regards
L.Rajesh Kumar

[Guest]

RESUME
MUSTAK KHAN
Mustakkhan1990 AT gmail.com

Personal Data :
Sex : Male
Nationality : Indian
Marital Status : married
Permanent Address : Bhiwadi Dis. Alwar(Raj.)

- Objective :
- To achieve a challenging position in the industry, where my capabilities can be explored for the growth of my organization with an ample scope for career growth.

- Technical Qualification :
- Diploma A.D.C.H.N.P. (Advance Computer Hardware & Networking Professional) from IIHT Alwar (Raj.).
- A+ = HARDWARE N+ = NETWORKING MCSA = Microsoft Certified System Administrator CCNA = Cisco Certified Network Associate LINUX = Redhat

- Skill Sets :
HARDWARE :
- Assembling & Disassembling of PC
- Configuration & Troubleshooting system
- Installation of peripheral device & driver

OPERATING SYSTEM :
- Installation of win XP, win Vista,Win 7, 2k, 2k3,2k8 server
- Managing local user & group
- Desktop setting
- Disk management , Quota entry
- Restoring & back up data
- Install the Antivirus
- Configuration of Outlook Express & Ms Outlook Express

NETWORKING :
- Cabling and installing of NIC & Network
- IP addressing & submitting TCP/IP services
- Administrating AD, user groups

SERVER :
- Installing of server2k3, 2k8
- Local Networking printer configuration.
- Installing and configuration of AD.
- Configuration of DNS, DHCP
- Configuration of VPN, RIS,WDS,IIS
- Working with domain user account, NAT

Education :
- Graduation completed (B.A.) From Rajasthan University Jaipur 2012
- Intermediate From Secondary Board of Rajasthan Ajmer .passed in 2008
- Matriculation From Secondary Board of Rajasthan Ajmer .passed in 2006

WORK Experience :

1. Six Month Exp. In Deepika IT Solution .Alwar (Raj.) Six month Experience deepika IT Solution Alwar (Raj.) Desktop Support Engineer (01.may.2010 to 01.Dec.2010)
.- Installation, Configuration and Troubleshooting of O.S.
- Guide to Managing & Maintaining your PC
- Installation Computer Assembling & Dissembling
- Managing & installation of window Win-98, XP, 2k3 Server, Vista, 2k8 Server
- Installing and configuring new update & drivers of Software
- Basic Work on Protocol : - DNS, DHCP,WINS, TCP/TP, IPSec and Other Acknowledgement

2.(1.5Year) Exp. In Bansal Hitech Systems Pvt. Ltd Gurgaon As a IT Support Engineer(19.dec.2010 to 15.april.2012) .
Bansal Hitech System Pvt. Ltd .is one of the leading IT Solutions company with operations in it help desk services, System administration, LAN, WAN,IT security ,and desktop and server management.
Presently I am working as a IT Support Engineer of monitoring and Configuration of network devices. Like Router, Switches, Modem, Hubs, Desktop issues troubleshooting are also the part of the job.
- Worked with standardized desktop Software images for desktop and laptop. And also analysed and resolved network and server connectivity issues.
- Planned and coordinated team building exercise within the information system department.
- Ethernet cabling and testing using various tools.
- Troubleshooting LAN Connectivity problems.
- Worked as a team member in solving issues relating LAN and WAN.
I provide support Software installation and maintenance for more than 220 client’s setup installation in Zeolite Zkw Lightings Pvt. Ltd. Bahadurgarh and supporting for mail clients like MS-outlook installation, configuration and maintenance 32-bit, 64-bit of IBM, HP, HCL, Dell, Compaq Desktops and Laptops installation,. Trouble shooting the networking related problems. Troubleshooting, configuration of printer, modem, scanner.
Installation of operating systems Win98, Win2000, WinXP, Win7, Server 2003, 2008, Linux installation of various software, device drivers & hardware components.
Handling remotely access tool like, team-viewer, remote desktop access, etc.
Installing, configuring & administering win 2003 server, creating user accounts, configuring user profiles, creating groups, managing account and domain controller.
Sharing folders, planning and assigning NTFS permissions. System policies and, networking using TCP/IP, IIS and RIS, DHCP etc.
Operating system computer fundamental, computer networking, computer system architecture
Assembling, up-gradation, installation, troubleshooting and maintenance of hardware & software

3 (7 Month) Exp. In Ablaze Technology Pvt. Ltd. Gurgaon(Delhi) of site Continental Engines Ltd. Bhiwadi (Raj.) As a Sr. Desktop Support Engineer (19 April 2012 to 25 Dec.2012).
Ablaze Technology Pvt. Ltd. is one of the leading is a IT solutions company with operations in it Helpdesk services system administration LAN, WAN.IT security, and Desktop and server management presently I am working as a Sr. Desktop Support Engineer at a site of Continental Engines Ltd. Bhiwadi Alwar (Raj.) I am handling 146 systems, I am Providing support troubleshooting Desktop, Laptop ,Printer, Server, Router and networking etc. and I functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
- Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
- Tracked and de-escalated technology and both computer and telephone equipment systems.
- Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
- Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
- Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
- Procured, received, documented and tracked inventory of all computer equipment and software licenses.
- Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
- Resolved Windows and Internet Explorer issues on desktop and laptop.
- Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
- Performed wiring and daily maintenance of internal computer systems.
- Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
- Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly Reports
Installed, configured (using imaging software), maintained and troubleshot applications.
- Provided second level support to Technical Support Centre.
- Produced backup software for distribution and maintenance all computers and peripherals.
- Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
- Maintained accurate, complete and up-to-date inventory records of all computers and printers.
- Coordinated the logistics of technology requirements and setups during multiple office relocations.

4. Presently Working In Continental Engines Ltd. Bhiwadi Alwar (Raj.) As a Sr. Desktop Support Engineer Since 25 Dec.2012 to Till Now.
Continental Motors Inc., has been a recognized world leader in the development of aviation products for over 100 years. Our aircraft piston engine leadership stretches from the A-70 radial engine, which established a new level of smoothness and reliability, to the engines for the Voyager aircraft, which successfully circumnavigated the globe without refueling. Whenever breakthroughs were made, we were there. From the Piper Cub to the setting of world altitude records for manned piston aircraft, Continental has led the way. We were the first to introduce the horizontally opposed cylinder configuration to help increase aircraft speeds and the first to introduce both fuel injection and turbocharging in general aviation aircraft. We also gain a competitive edge from our diversity. I am working as a Sr. Desktop Support Engineer at a site of Continental Engines Ltd. Bhiwadi Alwer (Raj.) I am handling 146 systems, I am Providing support troubleshooting Desktop, Laptop ,Printer, Server, Router and networking etc. and I functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
Desktop support coverage for a mixed platform (Mac OS & Windows) internet company with approximately 250 end users. Typical helpdesk triage and level 1 support by phone and email for email, printers, application support and break fix Jr. systems administration within Active Directory, Open Directory and MS Exchange for Mac and windows environments with user account, distribution and security group creation and management IP phone and mobile device support Thin client support within a remote desktop environment with virtual desktop and server creation and management IT project management for inventory, image design and deployment Desktop support coverage for three Oncology cancer centers to include Windows desktop & server OS, MS Office 2003 Pro, MS Outlook within an Exchange environment.
- Support provided for core productivity applications to include Mosaic EMR software and various PACS imaging software applications
- Setup and maintenance of site servers to include Windows Server 2008, SQL server 2005, Server 2003, CISCO routers and switches, DELL and HP tape backup systems
- Support for multi-site connectivity for LAN, WAN, IP phone systems and remote connectivity through Citrix and CISCO VPN client
- Provide reports and research data to department management for project design and development
- Assist production and network support teams with incident resolution and site project work
- Desktop and Network support for a multi-platform environment which entailed Windows Server 2003, Windows 2000, Windows.
- Provided full spectrum of support on all major software applications for Windows and Mac platforms to include MS Office suite and Adobe productivity software packages
- Hardware install and maintenance for Mac & Windows desktops, laptops, printers, scanners, projectors, digital cameras and many others peripherals
- Tracked and maintained hardware & software inventory for three locations
- Performed installs, maintained, network operations for a static addressed client server environment including cabling, network stack build out and troubleshooting with CISCO routers and HP switches
- Special project design and implementation for software rollouts, hardware refresh etc
- Designed and implemented company departmental core images
- Utilization of Track-it IT software for work order tracking
- Provided break-fix services on servers, laptops and desktops
- Conducted hardware refresh projects, software deployments
- Performed software and hardware trouble-shooting
- Oversaw small install teams as a project specialist
- Conducted shipping and receiving on all field replacement units
- Provided customer service, problem resolution, parts inventory, parts warranty procurement and reimbursement, common clerical and administrative tasks as needed on a daily basis
- Installing, configuring & administering Win 2000 professional, Win 2000 / Win 2003 Enterprise Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controller.
- Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Hard Disk Configuration for Fault Tolerance, Disk Mirroring and Backup the Data using BACKUP Devices, Networking using TCP/IP and Related Services like DHCP, DNS, WINS, RAS (Remote Access Services) And Printing in WIN 2003, Implementing Windows 2003 Terminal Services by Installing Terminal Services, Terminal services Clients &Connecting to Terminal Server

Languages Known :
- English & Hindi. Urdu

Strengths :
- Self-confidence.
- Positive attitude.
- Smart Working.
- Effective communication skills and good analytical and decision making ability. Dedicated to Professional and highly motivated towards target achievements. Having the ability to complete the given task. Positive attitude, Friendliness and Flexibility and achieve in success in job.

Hobbies
- Making Friends
- Suffering internet. Reading newspaper

Date :-
Place : - (Gurgaon)
(MUSTAK KHAN)

[Ratikanta Mallik]

CURRICULAM VITAE
NAME : RATIKANTA MALLIK
Email :mallikratikanta AT gmail.com

CAREER OBJECTIVE :
To work in a challenging and dynamic environment & contribute to the state of technology
by making significant contribution & work in any Situation with persistence dedication & togged
Determination which will guarantee Success against all odds.

QUALIFICATION :
EXAM.PASSED BOARD YEAR OF PASSING % OF MARKS DIVISION
S.S.L.C Rairamchandra Pur high school 2001 40% Third
P.U.C Khaira College 2004 42% Third
B.A Sri Jagannath Sanskrit Mahavidlaya 2011 65% First

PROFESSIONAL SKILLS :
Operating Systems : Windows 7,windows XP, 2000, 98.
Hardware : Different types of Desktop hardware’s.
CERTIFICATION :
Successfully completed computer hardware Networking course (Jet king, Bangalore).
SKILL SET :
Windows :
File System and Disk Management.
Device Management.
Creating and maintaining of user accounts, Group policies.
Configuring TCP/IP, DHCP, Remote Desktop.
Linux :
Installation of Linux 4 & 5.

SUMMARY OF SKILLS :
Installing, Configuring and Administering Windows.
Installing, Configuring and Administering Microsoft Outlook and Outlook Express.
Maintaining the Hardware of the system.
Installing Service packs and Windows Update.
Implemented the all type of Antivirus virus Solution.
Exposure towards LAN Implementation.
Installing and Troubleshooting of Printers.
Installing and troubleshooting the various types of Printers.
Maintaining and Troubleshooting the Hardware of the system.
Managing Users and Groups.
Installing printers, scanners, web cam, and respective drivers.
User management, Disk management and File System.

STRENGTHS :
Good communication skill, sincere, Smooth handling of any difficult situation/Users and Positive Attitude.
HOBBIES :
Playing Chess, Football, Cricket & Reading Newspaper.
JOB PROFILE :
From (Nov2011 to till Date) : Ccubed Solutions Pvt Ltd, Bangalore
Role : Technical Support Representive (Non Voice):
System Maintenance (Windows XP, Vista and Windows Server 2003, windows vista, windows 7).
Installation & Configuration of Antivirus Packages like Norton, McAfee, AVG, Bitdifender,
Advance system Optimizer Etc.
Support Internet issue, etc.
Virus Removal, Spyware, Adware.
Applying operating system updates, patches and configuration changes.

PERSONAL DETAILS :
Date of Birth : 12th Mar 1987
Gender : Male
Marital Status : UN Married
Nationality : Indian
Language Known : Hindi, English Kannada & Oriya
PermanentAddress :
Rairam Chandra pur
Pin – 756048, DistBalasore,State :Odisha.
Local Address :
Yeshwanth pur,Bangalore22,Karnataka.
DECLARATION :
I here by declare that all the information stated is true to the best of my Knowledge & belief.
Place : Bangalore
Date :
(Ratikanta Mallik)