Company Name : Essar Group
Location : Mumbai
Designation : Engagement Manager

http://www.essar.com/

Job Description :
Responsible for exceeding client expectations through superior implementation, delivery and management IT infrastructure solutions.

Responsibilities include :
** Maintain contact and communication with all internal and external stakeholders to ensure conformance with requirements and client/user expectations
** Implement strong client management practices (Performance review, reports and analysis, change requests, risk management and decision tracking)
** Contribute to standard Infrastructure implementation methodologies and management best practices
** Assist internal technical team during technology assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables
** Must have an extensive background and general knowledge of building blocks of IT infrastructure domains (network, systems, security and standard applications)
** Particularly for the Network and Systems domain.
** Engagement manager is responsible for maintaining positive and productive relationship with clients
** Excellent written and verbal communication skills ability to interact with senior leadership
** It is important that to speak with a friendly and assertive manner to benefit reputation of the internal organization
** Ability to multitask, must be able to prioritize activities and maintain focus on key deliverables
** Implement performance management process and governance to ensure services being offered as per contract to the customers
** Must do what is necessary to keep the business engagement operational and profitable while marinating customers satisfaction

Skills Required :
Excellent communication skills
Having worked in a similar profile for atleast 3-4 years
Good hands on experience in domains like IT Network, IT Infra, System admin, etc.
Good client engagement skills

Please send in your resumes to ranjit.shinde@essar.com. Job Location is BKC,Mumbai.

Contact us :
Essar Group
Equinox Business Park (Peninsula Techno Park), Off Bandra Kurla Complex,
LBS Marg, Kurla (West)
Mumbai 400 070
Maharashtra, India