BCD Travel India Pvt Ltd Bangalore : International Air Travel Email and Online Chat

[Admin]

BCD Travel India Pvt. Ltd.
http://vayama.com/

Keywords: CSE , email, online chat, Non Tech , UK, US, CCE, CSA, International call centre, inbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, email execuitve , airlines , ticketing

Designation: CSE - International Air Travel Email and Online Chat for U.S. Customer
Experience: 2 - 5 Years
Location: Bengaluru/Bangalore
Compensation:
Rupees 1,50,000 - 2,25,000
Education:
UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
Hotels/ Restaurants/Airlines/Travel
Functional Area:
Travel, Ticketing, Airlines
Posted Date: 27 Oct 2008

Job Description
For our new customer service department at Bangalore we are looking to hire a team of best in class customer service executives who have strong interest in world geography and international travel. The Email/Chat Agent will be responsible for email and chat communications received from customers within the service level timeline policy set. These communications will primarily be focused on providing customer support, assistance, and services
- Website navigation and site usage
- Providing answers to general travel questions associated with existing or new reservations
- Assisting with interpretation of airline and company rules and policies
- Confirming existing reservations
- Provide status updates associated with Changes, Refunds, and Cancellations of existing bookings

Desired Candidate Profile
- Mastery of the English language
- Excellent writing skills using American English grammar and punctuation
- Experience in a Customer Service position
- Minimum of 2 years experience at a Travel agency and/or Airline call center
- Knowledge of and experience in the use of a major GDS; preference for Amadeus and/or Sabre
- Familiarity with airline and travel industry terminology
- Computer skills to include but not limited to:
o Ability to type a minimum of 35 WPM
o Strong Keyboard skills
o Experience with major Internet Browsers (IE; Firefox; etc)
o Word Processing
o MS Outlook or similar email application
o Internet use familiarity

Company Profile
vayama.com a web 2.0 property of Airtrade International, Inc. is a first-of-its kind travel Web site that gives people a whole new world of choice in international air travel. Using the latest in web technologies, vayama offers a massive selection of airlines, flights and fares, many never previously available online, so that people can find the lowest prices and best schedule options for all of their international travel. Airtrade was founded in the heart of Silicon Valley at Mountain View, California by travel experts and a prominent travel technologist. We founded our company in late 2005 and launched our first web property vayama.com in April 2007. In recent months following the completion of our Beta phase we have maintained a double digit month over month growth and achieved profitability starting in the second quarter of 2008. Please note that all of our teams in Bangalore will be joining as the employees of BCD Travel India Private Ltd., a subsidiary of BCD Travel, one of our sister companies, and the third largest global travel management company. BCD's multinational service center is located in a state of the art facility at Koramangala next to Jyotinivas College.
Our mission:
To revolutionize the way international travel itineraries are researched, planned and purchased.
To instill confidence and to convert frustration into loyalty by offering a new standard of choice to international travelers

Executive Name: Archna

Address:
Not Mentioned

Email Address: indiajobs@vayama.com

Telephone: Not Mentioned

[Guest]

Hi Sir/Madam,

I am a BHM Graduate currently working in Mphasis as a Customer support representative. Now, looking for Job change and Interested to work with BCD Travel India. The main reason why I have chosen BCD Travel is because I like to work in customer service Industry. Hence, I have Travel Desk in by BHM education. So, I am applying for this Job.

Thanks and Regards.

Lava Kumar E.

[Guest-IJT]

Charanjit Singh
Email : charanjit301 AT ymail.com
Objectives
Aspiring to carve a niche for myself in a performance oriented company which offers me the opportunity to utilize my managerial, technical and domain skills, while contributing to the growth of the organization
Professional Experience
Presently
Working as Sr. Manager for SAKSHI ENTERPRISES Managing all Operational (House-keeping, Security & Catering Services), and Business development activities w.e.f. Nov – 2010
_____________________________________________________________________________

Worked As Sr. Manager Admin (MSW Project & Housekeeping, Security and catering Services) (M P. & Chatisgarh) for a2zInfraservices Pvt. Ltd. (w.e.f. Jan -2009 to Oct- 2010).
Managing all Operational, Admin & HR activities
Security Services Mall management
Catering services Call Center Management
Liaison with Government Departments Vendor management
Fire safety Labor License

Successfully managed :-
- EWDPL (TI ) Malls Spread across M.P, Chandigarh, Amravati, Mangal City Mall
& Century-21 Mall Indore
- Call Centers (First Source limited) Indore & Bhopal for 360 ° Facility Management.
- Greater Kailash Hospital Indore for Catering ( 200 beds ) & Security Services.
- Managing all Admin & Operational activities i.e.
- Collection and transportation of solid waste to Temporary Landfill,
- Maintaining a fleet of 120 Vehicles,
- Liaison with local Municipal authorities,
- Managing DVR (Daily Vehicle Report), DWR (Daily Weight Report) and Daily P&L (MSW Project)
_________________________________________________________________________
Worked as Area Manager (North) for Aramark Patman Services Pvt. Ltd. (w.e.f. Nov–2006 to Dec, 2008).
Responsible for all Operational, Admin, H R and Accounts activities of North Region i.e.
Labor License Security and safety management
Statuary Compliances Liaison with Government Departments
Attendance Salary Processing
Leave management Managing stationary and office equipment
Achievements

Successfully looking after Reliance SEZ Ltd., Gurgaon, Jhajjar, Bhadurgarh, Farook Nagar, Baadli, Mak-Daula, ICICI Branches Delhi & Haryana, Guest Houses in Delhi, Gurgaon & Lucknow, ISBT at Amritsar, Reliance Retail & Joty Sagar Associates and Reliance Industries Limited at Delhi & NCR
______________________________________________________________________________

April 1988 to Oct’2006 Indian Air Force various places
Sr. Non-Commission officer
- Expert in co-ordination between all the levels of management
- Managing fleet of over 70 Mechanical Transport Vehicles and Heads for operational and general requirement
- Trained in outside field activity
- Worked with signal unit
- To train new entrants and done counseling of sub-ordinates
Achievements
- Best Air warrior of the fighting squadron
- Best performance in operational activities
- Actively participated in sports activity
Technical Knowledge
- Managing and supervising servicing / maintenance of General and specialist vehicles (Indian & Foreign vehicles) in the capacity of Sergeant Rank in Indian Air Force.
Strength
Patience, leadership, decision-making, working under pressure, motivation, self-initiation, supervision skill, hardworking, prompt and creative.
Education Qualification
Matriculation from C.B.S.E. Board
10+2 from C.B.S.E. Board
Graduate from Punjab University
Pursuing MBA (Project in HR)

[Guest]

B.GOVINDARAJAN
E-mail : govindarajan29 AT gmail.com .

Career Objective :
As a Senior Technical Head to share the expertise in Fashion Industry.
Having 12 years experience in TEXTILE garment industry. Professional qualification in Garment Manufacturing Technology, Industrial Pattern making CAD specialist in ,LECTRA & ASSYST new version ,
Strengths
Focused working, Ability to cope and react positively to pressure
Independent handling of assigned responsibilities. Committed, Punctual & Team work
Education :
- B. com in Madras University
TECHNICAL QUALIFICATION
1.GARMENTS PATTERN MAKING AND GRADING IN
MADRAS EXPORT GARMENT TECHNOLOGY
2. LEATHER GARMENT CUTTING IN INDIAN
INSTITUTE OF LEATHER PRODUCTS
AMBATTUR MADRAS
PROFESSIONAL EXPERIENCE
CONVERSANT WITH VARIOUS CAD SYSTEMS IN
GARMENT INDUSTRY
Experience :
FIBRES&FABRICS INTERNATIONAL PVT LTD, JAN 2000 to till DATE
BANGALORE
Designation : Manager-CAD/Pattern.
Planning, Execution of technical requirements in CAD/ Pattern dept.
Analysis and giving corrective suggestion to critical operations.
Improvement & servicing of patterns / sample room requirement
Sharing expertise of production system and process.
Research & development activity pertaining to garment manufacturing.
Finding out the Fabric shrinkage requirements for inclusion in Pattern.
In the first two years working in the area of grading through cad in
the old Gerber version.
In the next three years creation of patterns through the
ASSYST CAD.
In the last five years creation of pattern using the basic block in
the LECTRA SYSTEMS.
Pattern corrections using CAD as per client’s requirement.
Grading of pattern.
Conversion of LAY MARKER data for CAM systems.
Successfully handling PILOT run section for Technical correction.
Successfully handling the pattern for the production.
Client’s Handled : G-STAR, BIGSTAR, HUGOBOSS, MEXX,
FANCY, FREESOUL, Levis, SUNVALLY,
GUESS, ONIELLE, MEXX, KIABI, VETIR, ITC
K.MOHAN & CO BANGALORE DEC1998 to DEC1999
Pattern corrections using CAD as per client’s requirement.
Grading of pattern,, Analysis of Client’s CAD pattern
Client’s handled : GAP, Tommy Hilfiger, and DKNY
ALT (APPREAL AND LEATHER THECNICS) DEC 1997 TO DEC 1998
Worked in lecra system in customer service.
Having a bright knowledge in lectrasystems
Career Achievements :
As a Technical head in FIBRES&FABRICS INTERNATIONAL gave me immense satisfaction in achieving perfection of pattern making and the effect of sampling / proto /pilot development and close look of garment approval from client’s point of view.

[Guest]

MY PROFILE
Name RITA MASCARENHAS

E-mail : mascarenhas_1 AT yahoo.com

OBJECTIVES :
I INTEND TO PURSUE CAREER, WHICH COULD GIVE ME AN OPPORTUNITY TO BE INDEPENDENT, RESPONSIBLE AND CHALLENGING, THEREBY CONTRIBUTE TO THE BEST OF MY EFFORT TO THE GROWTH OF MY ORGANISATION.

Qualification
Technical
Qualification
- (B.A)
- Computer in MS, Dos, Tally
- Typewriting in Senior Level
Work experience - From June 2003 till date working for Pricol
Travel Ltd., Bangalore as Dy. Manager
Accounts.
- From November 2003 to 2007 worked for Riya Travel & Tours (I) PVT LTD., Bangalaore, as Accounts Manager.
- From October 1999 to October 2003 worked for Coromandel Travel Ltd, Bangalore as Accounts Officer.
- From June 1993 to October 1998 worked for Travel Tours Pvt. Ltd.,Bangalore, as Senior Accountant.

Other Information
Salary Expected
- Can fluently speak, read and write English, Hindi and Kannada.
- Possess good communication and negotiation skills. A good team player approaching and addressing issues with a sense of urgency.
- 35000/- per month
Work Experience in Detail
Responsibilities
- Preparation of Periodic sales report of respective airline
- Preparing airline payments
- Airline ledger reconciliation & airline correspondence
- Client statement reconciliation
- Bank reconciliation
- Inter branch accounts reconciliation, money transfer of air tickets to branch account.
- Preparation of sales analysis
- MIS reports to Head office.
- Smooth co-ordination with corporate clients.
- Meeting our clients regularly, trouble shooting the problems of our clients
- Follow up of out-standing payments of our clients & effectively handling the queries of the clients
- Handling statutory cases
- Cross checking the relevant ledgers
- Handling billing department.
- Fixing credit limit to our clients
- BSP Reconciliation
- Budget Airline reconciliation

[Guest]

Dear Sir
As i am Sumeet somani looking for customer care executive in Non- Voice Processes jobs in FlipKart. As i Have 2.8yrs Exp in SAles nd System Admin
Regards By
Sumeet Somani