ASC Airline Service Centre Etihad Airways VASHI Navi Mumbai : Captive BPO Airline Process

[Admin]

CUSTOMER SERVICE EXECUTIVE
ASC - Airline Service Centre (Captive Call Centre Of Etihad Airways)
http://www.etihadairways.com

Designation: BPO-Airline Process@VASHI - CSE / CSA / CUSTOMER SERVICE EXECUTIVE
Experience: 0 - 2 Years
Location: Mumbai, Navi Mumbai

Job Description
Create bookings for guests, assist in change/cancellations, flight information, guest program, other related services offered by Eithad Airways and resolve any other queries. Knowledge of Sebar, Galileo or Amadeus preferred.

Desired Candidate Profile
Candidate should have a sound working knowlege of reservations and customer service in an Airline Process in a BPO. Knowledge of Amadeus, Sebar,Galileo prefered. Candidates should be willing to work in rotational shifts

Company Profile
Airline Service Centre is a wholly Owned Subsidiary of Etihad Airways (a captive call centre of Etihad). Etihad Airways is one of the leading International Airlines.

Address:
ACT i India
Dheeraj Heritage, 12 Upper Basement,
Milan Subway Crossing,
S.V. Road, Santacruz (West)
Mumbai,Maharashtra,INDIA 400054

Email Address: hems.actiindia@gmail.com

Keywords: Airline Process, Airlines, Reservations

[shraddhs]

Curriculum Vitae
Name SHRADDHA ANAND DINDORKAR
Date of Birth 29th September 1987
Address (Local)
Dombivli (E)421201
Height/Weight 160cms/50kg
Email Rani_D_143 AT yahoo.co.in /

Career Summary
Accumulative experience of 9 months with BPO and Customer Service Industry (R-Tec Systems Mahpe,Navi Mumbai),which includes leadership role for approximately 6 months . I have got the honor to work with industry which had hardcore sales process such as UK Mobiles(3g),US Mobiles(Sprint).Accumulative 16 months of experience of working with a Aviation Industry(EMIRATES),which includes handling of counters and arrival and departures conducted. My personal strengths include Communication Skills, Assertiveness, Team spirit and Persuasiveness. I am a self-driven individual who is willing to accept change and work with my peers to achieve the desired goals. Having gained the exposure & expertise I want to add value and continue to grow with the industry by sharing my experiences and helping the business grow as well.Currently working with “KINGFISHER AIRLINE RESERVATION PROCESS “ as “Guest Relation Executive”

EXPERIENCE PROFILE: 1
Customer Service Executive – US Mobiles (Network Sprint & Helio)
(July ‘07 – March’08)—Awarded many times as the best agent of the month.

R-TEC SYSTEMS
Job Profile
- Responsible for day – to – day functioning.
- In addition to team activity I am also responsible for generating Login – Logout report for the skills.
- Achieving daily and monthly targets as given by the authorities.
- Coaching trainee customer service executives.
- Taking feedbacks from the authorities on regular basis/ coaching to the team members and making sure that they are aware of their opportunity areas and show consistent improvement to meet the target scores.
- Meet regularly with employees to plan their development and evaluate the progress made.
- Monthly Productivity Targets.
- Conduct weekly Coaching and Feedback sessions for Executives.
- Lead and maintain team member’s satisfaction and morale by using reward / recognition tools available.
- Handling escalated for the process 3g and other mobile services.
- Giving feedback / coaching to the team members and making sure that they are aware of the regular updates and show consistent improvement to meet the target scores

AVIATION INDUSTRY (EMIRATES)
Job Profile
- Handling counters and along with the arrival and the departure department.
- Managing the ETA report (Estimated time of arrival) and APM report (Arrival passenger manifest).Thereafter distributing the report to the Arrival ,Immigration and the Customs.
- APHO
- Preparing the arrival and departure bag.
- Updating the advance crew information and collecting the met folder(Weather report) from the AIR INDIA dispatch dept.
- Loading instructions (cargo).
- Preparing the PIR and DPR (Property irregularity report and Damage pilferage report).
- AHL & AOC Filing.
- Currently working for Baggage Department

KINGFISHER RESERVATION
JOB PROFILE
- Working on SABRE system
- Handling inbound calls and making Reservation for Guest
- Solving the quries of Guest regarding Flight
- Making/ rebooking and changes for Guest
- Doing Tele Checkin for guest.

Education:
2009-2010 Waiting for graduation result
2002-2003 S.S.C

Other Qualification: -
Basic of computers. MSCIT Certified course completed
Frankfinn Aviation Institute 2006-2007 (18 months course)
Personality development
Fedelio – Hotel reservations
Gelelio – Airlines reservations
Travels and Tourism,Gromming and First aid.

[Guest]

RESUME
CHAND SINGH DAHIYA
Email : loveall742 AT indiatimes.com

CAREER OBJECTIVE :
I am a veteran. An alumnus of Indian Air Force .The force has inculcated in me a never say die approach. Soldiers never die, they just wither away, I wish to prove it wrong by obtaining a challenging role in the corporate world with a dynamic organization that enables me to utilize and enhance my skills and experience.

AREAS OF INTERESTS :
Information Technology
System Software
Engineering (Technical)
Administrations Management
Safety and Security Management
Logistics Management

STRENGTHS :
- 24 years experience in the Indian Air Force in the field of maintenance (Technical), Computer Applications, Administrations, Safety and Security and Logistics.
- A good team Leader
- Never shy from responsibilities
- Can give long hours
- Can juggle multiple project
- Can adapt to diverse cultures
- I am conversant with computers
- Working in high pressure environment

ACADEMIC QUALIFICATIONS :
- Matriculation from Board of School Education, Haryana
- Graduate (IAF CERTIFICATE)
- Master Diploma in Computer Applications (2 yrs)
- Diploma in Mechanical Engineering
- Pursuing MBA from IIMA

SECURITY MANAGEMENT EXPERIENCE :
- First aid
- Fire Fighting Supervising experience
- Security of sensitive area in Organizations, Air Field and civil areas
- Security of all Service documents and office management
- Aircrafts and operational area management in security duties
- Security of service items and domestic items in Organizations
- Quality Assurance Procedure of Safety and Survival Equipment
- Handling of Small Arms and Ammunitions.
- Safety and Security of organizations
- Supervision and security of information and material
- Conducted lectures and continuity classes for staff personal for security
- Planning and Monitoring security arrangements
- Establishing security process, policies and guide lines
- Setting measures and modification of security operations
- Training and managing the team

MANAGEMENT EXPERIENCE :
- Personnel Management, Administrations, Facilities Management, Office Management and Coordination in the organization.
- Material Management and Supplies Coordination
- Logistic Support Management
- Quality Assurance Management
- ISO 9001-2000 Awareness
- Handling of Small Arms and Ammunitions
- Management of Messes and Accommodations
- Inventory Management
- Holding of Stores and Bulk Stores in the organization
- Experience in sales and purchase of all types of items in the organization
- Training supervisor Conducted lectures and continuity classes for staff personnel.
- Management of Tarmac Operations and Airport Operations
- Experience in Marketing Management
- Experience in Maintaining Safety and Security in the Organization

COMPUTER PROFICIENCY :
- Managing computers for office automation purposes including word, power point, excel, Flash 8, Dream weaver, website, Oracle (SQL +), Tally 9.0, C++ and Java.
- Effective surfing for research purposes and data collection.

WORK EXPERIENCE :
- 24 Years experience in Indian Air Force in the Field of Maintenance(Technical), Computer Applications, Administration ,Safety and Security, Handling of Arms and Ammunitions and Logistics.
- 5 years experience as a computer operator in Ms Office, Excel and Power Point
- Office Management
- Ability to manage all administrative and maintenance related job
- Any other related tasks arising from time to time
- Ability to manage all kinds of maintenance needs of the organization

SUPERVISORY MANAGERIAL EXPERIENCE :
- On all above maintenance and operation of Computers.
- Handling of Small Arms and Ammunitions.
- Holding and maintenance of inventory system in the organization
- Managing all financial related transaction in the organization
- Managing all manpower management system in the organization
- Managing all types of Security and Safety of the organization

[Unregistered]

MUSADDIK HAMDULAY
E-Mail : hamdulaymusaddik AT yahoo.in

Corporate Reservationist / Travel Agent :
Travel Consulting & Reservation Corporate sales Management
Customer Service/Client Relations key Account Development
Computerized System Operations Flight Schedule Coordination

- A dynamic result oriented professional with over 04 years’ of experience in Reservation & Ticketing Operations, Business Development and CRM in the travel and hospitality industry.
- Provide complex travel consultation with a demonstrated knowledge of international/domestic travel.
- Maintain an excellent track record for effectively managing & growing corporate account.
- Well versed with the prevalent developments in the Travel industry. Successfully developed an excellent rapport with leading professionals in the field, by attending workshops and trainings.
- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities.

Professional experience- overview :
- Supervisory experience in broad areas of corporate Travel including Air/Bus Travel & hotel
Reservations, Coordination of group tours, E-Ticketing.
- Acting as a liaison between customer & Airline to provide timely information concerning Flight
Schedules, Connections & Payments, Tickets Exchanges & Refunds.
- Handle and interact with Sub Agencies to enhance sales and ensure achievement of set targets.
- Plan and build customized tour plans for the clients. Make all travel and accommodation Arrangement of the Clients.
- Interface with corporate/walk in clients for suggesting the most viable services pertaining to
reservation and ticketing, cultivating relations with them for securing repeat business.

Operations Management :
- Administer a gamut of activities pertaining to Reservations, Ticketing, sending PTA's, Pre Flight Check.
- Prepare booking plans and tickets and keep a record of the same.
- Give customers any necessary extra information about the event or attraction.
- Maintain a record of tickets sold and cash received.

CAREER HIGHLIGHTS :
- Jul 09- May 11 Interglobe Technologies Pvt. LTD. (Air India) Process,
Mumbai. (Travel Consultant).
- Jun 11- Present Fahad Express Travel & Tourism, Sultanate of Oman.
(Reservation & Ticketing In charge).
Job Profile :
- During the assignment reported to the General Manager.
- Handled reservation and manual & automated ticketing (BSP), both through telephone and through the counter.
- Handled group bookings for various tour operators.
- Was responsible for manual fare construction, inward & outward PTAs, documentations, hotel bookings, issuance of insurance policies etc.
- Made reservation and automated ticketing through Galileo and Sabre GDS.
- Handled re-issuance of automated tickets (BSP-Galileo).

ACADEMIA : Higher Secondary examination passed -2007

PROFESSIONAL ENHANCEMENTS (Courses/ Workshops) :
Courses :
- Diploma In airlines Travel and tourism management (Advance Fare and ticketing) Mumbai, (India).
- Diploma in Computerized accounts. Mumbai(India)
- Air Tariff Course, Muscat.

Workshops :
- SABRE : Attended SABRE Basic and Reservation Ticketing course.
- Galileo : Attended Galileo Basic and Reservation Course. (Sultanate of Oman).

COMPUTER PROFICIENCY : Sabre and Galileo

PERSONAL DOSSIER :
Date of Birth : 2nd May 1990
Languages known : English, Arabic, Urdu, Hindi.
Marital Status : Single.

[Unregistered]

RESUME
DOMNIK BANGERA
E-MAIL : domnik888 AT gmail.com

Career Objective :
Seeking to handle increasing responsibility and challenging
Assignments’ to enhance my skill. Knowledge and achieve recognition. I want to be a part of environment that promotes team effort and provides opportunity for value based growth as well as career advancement while making a significant continuation to employer organization.

Personal Strengths :
Comprehensive problem solving abilities excellent oral and writen
Communication skills. Ability to deal with people diplomatically& willingnes to learn. Good team facilitator.

Qualification : HSC Passed

Experience :
Worked for Café Coffee Day for 1yrs in 2008-2009
Worked for Jetairways Customer care service for 2.8yrs as a GSP(Guest services professional)
Working with WNS Global Services as Senior Associate Ops

Additional Qualification :
Basic knowledge of computer
Typing Speed 35 W.P.M

Personal Details :
Date of Birth : 25th July 1986
Martial Status : Single
Languages Known : English, Hindi, Marathi & Konkani

Refrence :
Ms. Yasmine Surti
(Assistant Manager TCES of Jetairways )

[Unregistered]

I am Nikhil Nishikant Chitale. I want to apply for CSA or Bpo for etihad airways Vashi Navi Mumbai. Please help me out to apply.

Thanking you.

Regards
Nikhil Chitale