Caliber Point Business Solutions, Navi Mumbai

[job.bot]

Walk in for Caliber Point Business Solutions, Chennai

Caliber Point is the independent BPO arm of Hexaware Technologies Limited, a leading global IT & BPO services company. We are a leading Human Resources Outsourcing service provider offering comprehensive Business Process Outsourcing services to large global players and Fortune 1000 companies.

Caliber Point Business Solutions Walk-in For Freshers

Experience: 0-1Yrs
Location: Chennai

Job Description:
Staffing &Background verification openings: Have to call and verify the information which is available of employee’s details Exceptional PC aptitude and Internet experience Day-to-day operations Adhere to the process guidelines. Adhere to client SLAs & Quality Regular reporting into immediate superiors Exposure with US clients
Walk in interview on weekdays between 10AM and 5PM.

Company Address:
Caliber Point Business Solutions Ltd.
Type 2, # 11 13, Origin Tower,
Dr. Vikram Sarabhai Instronic Estate,
Thiruvanmiyur,
Chennai 600041.

Desired Candidate Profile:
Should have very good communication skills Any Graduate except BE and MBAMust have worked with US / UK (Voice) Process Should be target oriented Willingness to work in Multi tasking environment
Candidates who have already attended the interview in last 6 months need not to apply for this walk in.

Email Address: pradeepa.chidambaram@caliberpoint.com
Tags: Caliber point, call center, Call centre, Chennai, CSR, Customer Support, semi voice, Solutions, Tech Support, Telemarketing, US Process, Voice, walk-in

India Principal Office Caliber Point Business Solutions Ltd.
Building No. 3, Sector II,
Millennium Business Park, A Block,
TTC Industrial Area,
Mahape, Navi Mumbai 400710 India

[Guest]

CURRICULUM VITAE
NAME :RAJESH SAJANDAS PANJABI
Email Address :r.panjabi AT yahoo.in
Languages Known : English,Hindi,Marathi & Sindhi
Education
Qualifications :
1.Passed T.Y.B.COM through Mumbai University in oct-1998 with 45%
2.Passed H.S.C through Mumbai Board in mar-1994 with 57%
3.Passed S.S.C through Mumbai Board in mar-92 with 74.42%
Other
Qualification :Having Basic Knowledge in Computers such as MS Excel MS Word etc .
Work Experience :
1. Worked with Intelenet Global Services Pvt Ltd as Back office executive for healthcare insurance process from 2-3-10 to 1-4-11
2. Worked with Reliance BPO Pvt Ltd for inbound & outbound voice process for Retention Broadband process as Cie from 6-6-7 to 28-2-10
3. Worked with Loyal & Vijan Tvs as snr.sales executive for selling the tvs vehicles on cash as well as through finance basis from jan,1999 to may,2007.

[Guest]

Bio-Data
Name : Nancy A. Anthony

Educational Qualification :
Board/Exam School / University Marks obtained :
S.S.C Holy Cross High School 47% 2001-02
H.S.C Marceline Junior College 60% 2003-04
B.Com Gurukul College of Commerce 54% 2006-07
Other Qualification : Ms-office, Tally 7.2
Typing speed 30 w.p.m

Work Experience :
(1) M/s Bhagwan as Account Assistant (On Contract)
Job Profile :
Purchase & Sales entry in the accounting software
Payment / Receipt entry
Bank Reconciliation / Petty cash TDS.

(2) Executive Ship Management India (P) Ltd as Account Assistant
Job Profile :
Monthly wages & leave wages calculation of sea fearers.
Preparing monthly allotment & Bow allotments.
Credit / Debit note entry in Tally
Payment / Receipt entry
Bank Reconciliation
TDS & Service tax calculation.

(3) Currently working with Maersk Global Service Center as Jr. Officer from April 10
Job Profile :
- Handling the Queries of charges , such as BAS, BAF, IHI, DPA, OPA,etc.
- Sanctioning the appropriate charges to the customers,If it is wrongly charged as per contract.
- Solving the disputes of the customer through Email.(maersk communication).
- Appropriately applying Detention and Demurrage charges to the customer.
- Solving the Discrepancies related to the Weight, IMO, OOG, container types, services, etc.
- Working on various system such as Maersk Communication system (Receives request), GSIS(Vessel Schedule), GCSS(Booking details), GLEO(Load & Discharge details), RKEM(To update), RKEMF1(To clear Stuck moves of containers), etc.
- Verifying the intermodal routes like truck ,rail, feeder , mother etc to cross verify with the system for applying the correct charges.
- Communicating with the clients regarding queries and for new updates.
- Providing Training and Assisting the new joinees and Supervising & Auditing their shipments.

[Unregistered]

Hidayat Zahid Husain
hidayathusain1981 AT gmail.com

Career Objective :
Aspiring for a challenging profession and to deliver the best of my capabilities towards the benefit of the organization and its goal.

Summary of Skills and Experience :
Overall Four years and two months of Experience varying from Customer Service, Team In-charge and Team Leader in Reliance Spanco BPO.

Key Skills : Good People Management Skill, Fluency in Languages, Good Typing Speed and an Excellent Team Player

Educational Qualification :
1. H.S.C Mumbai University.(2000)

Work Summary :
** Join as CSA (Customer service associates) in Feb 2009
** Promoted to CSL(Customer service Leader) in 2010
** promoted to STA(Short term assigment) in 2011
** promoted to ATL(Assistance Team leader) in 2012
** Promoted to Tl(Team Leader) in 2013 Till now

Work Experience :
4years and 2 month in spanco BPO last working day was 31st march 13
Stayed tune with a 24-hours contact center supported by Reliance Communication business. Supporting services for Mobile, GSM and Prepaid FWP communications.

Organization : Spanco BPO - Mumbai
Designation : CSR,CSL ,STA and Team Leader.
Support : Inbound
Duration : Since 2nd Feb 2009 to till Date

Responsibilities :
** Handling a team of around 25 dedicated Customer Support Of leader
** Playing a significant role in team co-ordination and giving support to the Team.
** Constantly organizing a team meet to communicate the Product related Updates.
** Also need to do the analysis on the Performance of the Team and need to maintain the Performance on Top level.
** Calibrate the performance of the Team and need to review with the Quality Associates.
** Constant Coaching and guiding the CSRs keeping in mind the KPIs [Key Performance Indicators]. In order to deliver Quality Service to the customers.
** Analyzing the Fatal Error and AHT Report and formulating the action plan to minimize it.
** Played a significant role in stream lining the process by constantly auditing training & recruitment team.

Responsibilities :
To give information and solutions to the Reliance Mobile customers of Product- Account information, queries, taking escalated calls.
Responsible for making the team to satisfy the customer’s queries
** Has played a significant role in team co-ordination and support to the Team Leader.
** Has been a consistent performer in the Quality and Productivity areas.
** Also need to do the analysis on the Performance of the Team and need to maintain the Performance on Top level.
** Responsible to satisfy the customers queries, complaints on Billing and Networking issues who are the users of Reliance India Mobile and Fixed Wireless Phone/Terminal.
** Identifying Customer need over the phone and assisting them to solve the issues.
** Knowledge transfer to the New Agents of the team.

Has Working knowledge of :
1. CRM Tool : CLARIFY, UCS
2. CMS Tool : AVAYA CMS
3. Scheduling Tool : Total View
4. Call Monitoring Tool : NICE, QMS
5. Management operating tool : ESS
6. Mail : Outlook Express

Computer Knowledge :
MS Excel, Word, Well verse with internet knowledge

Personal Profile :
DOB : 16th April 1981
Sex : Male
Nationality : Indian
Marital Status : Single
Languages : English, Hindi,Marathi and Urdu

I hereby declare that the above information provided by me is true to the best of my knowledge.
Date Hidayat Z Husain