www.kone.com Elevator India Pvt Ltd Bangalore : BUSINESS MANAGER - SERVICE

[Admin]

KONE Elevator India Pvt. Ltd
kone.com
Designation: BUSINESS MANAGER - SERVICE

Experience: 9 - 14 Years
Location: Bengaluru/Bangalore

Job Description
Responsible for handling Service, Maintenance & Modernisation Business.

Desired Candidate Profile
1. Responsible for the service operation of the branch.
2. Responsible for handing over process of lifts from Installation Department to Service Department and follow-up.
3. Meet and correspond with the customer and understand their requirements.
4. Study the service requirements of the branch and introduce proper system and procedures and ensure implementation.
5. Define job responsibilities and accountabilities of the service engineers.
6. Maintain discipline among the employees.
7. Responsible for meeting the Safety standards.
8. Responsible for total quality by –
a. Organizing quality circles
b. Conducting quality audits
c. Identifying problems and sending problem solving requests to HO
d. Obtaining feedback reports on regular basis and initiate appropriate action.
9. Educate the front-line personnel on customer relationship.
10. Monitor and review performance of the servicing on a continuous basis.
11. To reduce call outs as per company’s requirement.
12. Responsible for invoicing and collection on time.
13. Increasing service business revenue by providing better service to customers.
14. To reduce shut down time by-
a. Chalking out clear repair plans
b. Organizing adequate stock of spares
15. Reduce the sick lifts by-
a. Performing call out analysis on a weekly/monthly basis for various Lifts(Elevators) In Service(LIS).
b. Chalking out action plans
16. Organize/attend meetings relating to shut down, breakdowns, servicing, sick lifts, customer complaints.
17. Allocate manpower as per the zones.
18. Monitor the productivity of each team on a periodical basis and initiate necessary action wherever required.
19. Responsible for prompt renewals of service contracts.
20. Explore the possibilities of increasing Lifts in Service by bringing our own lifts and the competitor’s lifts into our service fold.
21. Ensuring prompt supply of materials for repairs, service, and modernization jobs.
22. Provide feedback reports to the GM/RM/BM on the following-
a. Daily shut down report analysis
b. Performance of warranty lifts and warranty costs.
c. LIS performance
d. OT reports
e. IR issues
23. Ensure maintenance of the following records-
a. Service report register
b. Breakdown register
c. LIS performance measurement
d. Shift register
e. Attendance register
f. Sick lift register
g. Daily shutdown report
h. Repair Schedule
i. Service Schedule
j. Engineer service schedule
k. Service inspection report
l. Major repair register
m. Materials consumed labour contract file
n. Job wise breakdowns
o. Job wise material consumption
p. Job wise labour cost
q. Drawings file
r. Job wise file
s. Overtime file
t. Warranty cost (materials consumed during warranty period)
u. Stock statement
v. Inventory record
w. Miscellaneous records
24. Identify potential lifts for modernization.
25. Generate necessary statistics for sick lifts and advising on modernization.
26. Co-ordinate with the modernization personnel and monitor the progress of modernization jobs.
27. Responsible for meeting the budgeted modernization jobs
28. Any other job assigned from time to time.

Company Profile
KONE (KONE, pronounced Kon-A / which means machine in Finnish) Elevators was founded in Finland in the early 1910?s when the industrialist Harald Herlin purchased a machine shop near Helsinki and subsequently turned this to specialize in the manufacture of Elevator equipment.This tradition has spanned four generations of the Herlin Family and has given KONE clearly defined focus

Address:
KONE Elevator India Pvt Ltd
50, Vanagaram Road
Ayanambakkam
Chennai,Tamilnadu,INDIA 600095

Telephone: 91-044-26533907

http://www.kone.com/

Keywords: Handling the Customers, Team Leader, Client Relationship

[Guest]

ITS TO A VERY GOOD JOB

[praveenharne]

Dear Sir/ Madam,

Pls find attached my resume for suitable opening.

Current Employer: Godrej & Boyce
Designation : Deputy Manager ( Appliances Service)
Present Location: Bangalore (Karnataka)
Current CTC : 6.36 Lacs + Variables 3 Lacs + EVA Bonus


Regards,

Praveen Harne
9008028084

Praveen Harne
S/O : Shri D. Harne
Praveen Bhavan , Street no. 8 ,
Shantinagar , Bhilai , Chattisgarh
Pin : 490023
Phone : 0788-2293130
Mobile : 9008028084 Email : praveenharne AT rediffmail.com


Objective : To be a part of an esteemed organization and to hold a
responsible position, by putting all my efforts in the task
assigned, thus putting my knowledge to it's best use.

Local Address : Praveen Bhavan , Street no. 8 , Shantinagar , Bhilai ,
Chattisgarh Pin : 490023,Phone : 0788-2293130

Educational Qualification : Three years diploma (first class) in Electronics
Engineering from Shri Vaishnav Polytechnic,
Indore (M.P.)

Experience : Eleven years Experience in customer care & Service Industry.

Aug 1998~ March 2001 :
Worked with BPL Engineering Limited as officer customer care.

Company Profile : BPL :- Largest Manufacturer of Consumer electronics
Appliances goods, Telecom & Cellular service .

Job profile :
- Supervision of service franchises, distributor & dealer Channel.
- Training & technical support to SF, service dealers & distributors.
- Generate revenue by selling spares & maintenance contract.
- Customer call handling , call allocation & call prioritization.
- Regular service feedback from customers, service franchises, service dealers& distributors.
- Analysis & feedback towards quality problem to head office.

March 2001 ~ Dec 2003
worked with Bridgestone India Private Limited as Field Service Engineer (Posted at Mumbai & Delhi).

Company Profile : Bridgestone :- Multinational manufacturer of Steel
Radial Tyres.
Job profile :
- New product development activity.
- Technical approval of new product & their design.
- Quality related defect observation & their feed back to Quality Assurance department for necessary corrective action to improve product Quality.
- Assistance to Original Equipment Manufactures for any problem related to technical aspects of tyre & their design.
- Customer claim handling.

Dec 2003 ~ May 2006
Worked with Electrolux Kelvinator Limited as Senior Service Executive, Branch Indore (Posted at Raipur, C.G.).

Company Profile : Electrolux :- Largest Manufacturer of Appliances goods i.e.: Refrigerator, Washing machine, Air conditioner & Medical units.

Job profile :
- Supervision of service franchises, distributor & dealer Channel.
- Training & technical support to SF, service dealers & distributors.
- Generate revenue by selling spares & maintenance contract.
- Customer call handling , call allocation & call prioritization.
- Regular service feedback from customers, service franchises, service dealers& distributors.
- Analysis & feedback towards quality problem.
- Depot management for finished goods & Spares .

May 2006 ~ till date
Presently working with Godrej & Boyce Mfg Co. Limited as Deputy Manager Service, Appliance division, Branch Bangalore (Karnataka).

Company Profile : Godrej & Boyce Mfg. Co. Ltd. :- Largest Manufacturer of Home Interio, Securities, Appliances goods i.e.: Furniture, Storewel, Safes , Securities products, Refrigerator, Washing machine, Air conditioner & Microwaves Etc.

Job profile :
Monitoring & Control on Service delivery & Trade handling , Supervision of service franchises, distributor & dealer Channel in state of Karnataka.

- Team management .
- Service business through ASP channels.
- Service delivery-Speed of service.
- Service Delivery-Quality of Service.
- Warranty Cost-Labor cost monitoring & Control.
- Spare Part business through Trade Channel
- Data Analysis FRT , CRT, FTF, CSI.
- Inventory monitoring & management.
- Training & technical support to ASPs, service dealers & distributors.
- Generate revenue by selling spares & maintenance contract.

Strength :

- Market Coordination.
- Data management and problem solving ability.
- Communication and interpersonal skills
- Team management skills
- Planning & organizing skills

Computer proficiency : Window , MS Office

Reference
Mr. Sandeep Lange (Manager)
Reliance Insurance
Ph : 91-09346203666


Date :

Place : Praveen Harne

[ghodake]

Dear Sir, I am attaching my CV for your perusal,as mentioned title position.Currently working in KONE MIDDLE EAST as a Senior Service Engineer from 2nd April 2007 till date. Thanks & regards Kamalakar.

[Guest]

Dear Sir,
My name is Prashanth. Atpresent, i am searching for a job. Basically, I am 2010 batch.
I have completed my Master in Supply chain management. I am looking a job in my own stream. If their is any opening. KIndly let me know. Waiting for valuable feed back.


Prashanth B.B

[ks.surendra]

Dear sir

Iname is surendra kumar
16 yrs exp in mlc elevator company
interest to join your company.

thanks and regards

surendra kumar

[Guest]

Sir i complete my 2year diploma in electrical domestic appliances and my b.a i want job in your company my age 20 years

[Guest]

Dear sir/ ma'am,
How do i get job alert of your company Reg Embedded systems.