Insurance Regulatory and Development Authority Hyderabad www.irda.gov.in : How to use Integrated Grievance Management System?
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  1. September 24th, 2012, 01:16 PM Post Count Number #1
    ijt.jency
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    Insurance Regulatory and Development Authority Hyderabad www.irda.gov.in : How to use Integrated Grievance Management System?

    Name of the Organization : Insurance Regulatory and Development Authority(irda.gov.in)
    Type of Facility : How to use Integrated Grievance Management System?
    Location : Hyderabad

    Website : http://www.irda.gov.in/Defaulthome.aspx?page=H1
    All posts tagged as <irda.gov.in >
    How to use Integrated Grievance Management System :
    What is IGMS ?
    The Integrated Grievance Management System(IGMS) facilitates online registration of policyholders’ complaints and helps track their status.

    How do you use IGMS ?
    A policyholder can make optimum use of this system by giving accurate information about the complaint like the policy number, name of the insurer, complainant’s contact details etc. It would be useful to keep the policy document ready while registering the complaint online.

    The Complaint Registration Process involves the following TWO SIMPLE steps :
    Step 1 :
    Register yourself by entering your credentials

    Step 2 :
    Use Registered credentials to register complaints / view their status

    What should you do in case you have a complaint against an insurer?
    You should first approach the insurer’s Grievance Redressal Mechanism as spelt out in the insurance policy document (link to the insurers’ grievance mechanism is available in this website at List of Insurers).

    What if there is no response from the insurer?
    In case the complaint is not fully attended to by the Insurer within 15 days of lodging it, you may use the IGMS for escalating the complaint to IRDA.

    How IGMS works?
    Policy holder needs to login in to www.igms.irda.gov.in and create a profilefor registering a complaint. Policy holders can register one or more complaints. Once the policy holder registers in to IGMS then details of complaint are passed on to respective insurance companies. Policy holder can see the details of the branch offices of the insurance company while registering the complaint. Policy holder receives the confirmation email after registering the complaint along with IRDA token no which will be used by IRDA and Insurance Company for tracking of the complaint through IGMS.

    A complaint registered through IGMS flows to the insurer’s system as well as the IRDA repository. If the complainant is not satisfied with the resolution provided by Insurer, he/she can escalate the complaint for a review by IRDA for a potential violation of Regulations. All the transactions between the Insurer, Insured and Remarks by IRDA are visible to the complainant.

    Click here to login

    Contact us :
    Consumer affairs Department,
    Insurance Regulatory and Development Authority,
    9th Floor, United Towers,
    Basheer bagh,
    Hyderabad -500 029

    IRDA Grievance Call Centre (IGCC) can be accessed through:     complaints@irda.gov.in
  2. October 12th, 2012, 05:10 PM Post Count Number #2
    Guest
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    How can I register the complaint?

    The Complaint Registration Process involves the following TWO SIMPLE steps
    Step 1 : Register yourself by entering your credentials
    Step 2 : Use Registered credentials to register complaints / view their status
  3. December 6th, 2012, 04:40 PM Post Count Number #3
    Guest
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    I want to withdraw my policy from reliance super invest assure plan. I paid only one premium of rs 10000. I met them personally they reply the amount is zero. Please guide me what to do.

    You should first approach the insurer’s Grievance Redressal Mechanism as spelt out in the insurance policy document (link to the insurers’ grievance mechanism is available in this website at List of Insurers).

    In case the complaint is not fully attended to by the Insurer within 15 days of lodging it, you may use the IGMS for escalating the complaint to IRDA.

    Click here to send complaint to IRDA
  4. February 11th, 2013, 09:38 PM Post Count Number #4
    pramod kumar keshti
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    If agent are crushed by insurance management then what can agent do complain in IRDA.

    IRDA Grievance Call Centre (IGCC) can be accessed through
    ** a toll free number 155255 for voice calls
    ** complaints@irda.gov.in
  5. March 9th, 2013, 04:21 PM Post Count Number #5
    Unregistered
    Guest

    Can a partial withdrawal be made?

    Yes, Products may have the “Partial Withdrawal” option which facilitates withdrawal of a portion of the investment in the policy. This is done through cancellation of a part of units.
  6. March 9th, 2013, 04:27 PM Post Count Number #6
    Unregistered
    Guest

    What information related to investments is provided by the Insurer to the policyholder?

    The Insurers are obliged to send an annual report, covering the fund performance during previous financial year in relation to the economic scenario, market developments etc. which should include fund performance analysis, investment portfolio of the fund, investment strategies and risk control measures adopted.

    In case, you need any clarification, you may address your query to the following e-mail id: premkunnel@irda.gov.in