Z2Plus Placement & Security Agency Pvt. Ltd. India : Seeking for Customer Care Executive

Company Name : Z2Plus Placement & Security Agency Pvt. Ltd.
Company Location : India
Designation (of vacancy) : Seeking for Customer Care Executive
Company E-mail ID : z2plusmita@gmail.com
Company Website : http://www.z2plus.co.in/current-jobs.htm

Job Description, Candidate Profile, Company Profile, Company Address :
Number Of Vacancy : 1-50
Job City : Pune
Industry Area : Call Centre/Operations
Key Skills : Communication, Telecalling, Customer Care Executive
Salary (Per Month) : 5,000-10,000

Job Requirement : Maintain Customer focus at all times and respond to customer's enquiries (e-mails phone and fax) using the Best Practice guidelines.
-> Work within agreed service levels, striving to exceed customer expectations wherever possible.
-> Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic
-> Take ownership of queries and proactively follow through to resolution.
-> Ensure all customer's queries are investigated and resolved, escalating issues if appropriate, to the Team Manager
-> Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary
-> Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary
-> Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations

Address :-
Z2Plus placement Consultants
310,C.R.Avenue kolkata-6
03364513143

General Notes :
1) This is a user submitted job / vacancy / career posting.
2) For more details of the company visit the company website.
3) This is a job posting of Z2Plus Placement & Security Agency Pvt. Ltd., at India for the post of Seeking for Customer Care Executive

More Information about this submission and submitter :
Submission ID : 5953597
Date & Time : 18th Aug 2012 1:19 PM (UTC)
IP Address : 122.163.49.154
Browser info : Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.79 Safari/537.1
Predicted Country : India