www.dell.com International Bangalore : TSR Voice Process

[Admin]

Dell International Services
http://www.dell.com
dell.com

Keywords: TSR , TSE , TSO , TSA , Tech Supp , Technical Support, Laptop Support

Designation: Immediate Opening - TSR Voice US Process in Dell Call Subin 9845264904
Experience: 0 - 3 Years
Location: Bengaluru/Bangalore
Compensation:
Best in the industry
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:
IT-Hardware & Networking
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 23 Oct 2008

Job Description
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Executive Name: Subin Sundar

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore,Karnataka,INDIA 560036

Telephone: 9845264904

Reference ID:
TSR

[sofia1518_persis@yahoo.co.in]

PERSIS BROWNE
sofia1518_persis@yahoo.co.in

.
Objective

To pursue my internship in a company of repute, to be able to fulfill my goals and objectives in life, which include achievement of professional excellence through dedication, perseverance, and teamwork in the area of Human Resource Management.

Educational Qualification:
Post Graduation: Pursuing MBA HR (1st semester ) in Institute of Business Management & Research, Bangalore.
Degree : B. Tech Biotechnology (Industrial Microbiology)
(Allahabad Agricultural Institute – Deemed University, Allahabad)



Academic Qualification :

Qualification Board / University Institution Year of Passing% of marks

MBA (Pursuing) IBMR Bangalore IBMR 2010
Bangalore

B. Tech Allahabad Agricultural AAI- DU, Allahabad 2008
8.0(C.G.P.A)
(Biotechnology) Institute Deemed
University
HSC (PCM) C.B.S.E Grace Academy 2004 73 Dehra Dun

SSC C.B.S.E Grace Academy 2002 58
Dehra Dun

Computer Skills
M. S. Office (Word, Excel, PowerPoint)


B.Tech Final Year Project

Project : Alpha Amylase Production
Description: The project was mainly based on the production of alpha amylase production by using Bacteria Licheniformis which was obtained from MTCC Chandigarh.



Industrial Training

Organization : Indian Institute of Sugarcane Research and Parag Dairy, Lucknow
Subject : Microbial Techniques Instrumentation and Quality control
Duration : 01-06-2007 to 30-06-2007 and 01-10-2007 to 30-10-2007


Extra Curricular Achievements

•Participated in All India Games and Sports Festival organized by Banaras Hindu University.
•Jim Corbett certificate in All India Environmental Awareness Program securing 70%.
•Attended a National seminar on Information & Computer Technology in Life Sciences.

Personal Details
Father’s Name : Persis Browne
Age : 22 years
Sex : Female
Nationality : Indian
Marital Status : Single
Personal Interests : Music, Computers, Playing Basketball
Hobbies : Musical Instruments (Guitar, Drums), Travelling
Language Competency : English, Hindi (Read, Speak & Write) ,French (Beginner)

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief.


Persis Browne

Mobile: 09902898766
Email: sofia1518_persis@yahoo.co.in

[mohammed.shaikh61@gm]

Curriculum Vitae
Present Address :
Mohammed Riyaz.S
c/o Syed Moinuddin Nasreen
Taj AT 6/66 3rd floor 6th main
Lalji Nagar Layout Lakkasandra
Bengalore-32
MOHAMMED RIYAZ.S
- :9591082227
- :mohammed.shaikh61 AT gmail.com
OBJECTIVE
To work in a dynamic and challenging environment provides ample opportunity to learn more and where association is mutually beneficial.
WORKING EXPERIENCE:
CURRENT EMPLOYMENT:
Organization : BAJAJ SHOW ROOM.
Designation : Maintenance.
Period : Dec 2008 to Aug 2010.
QUALIFICATION
ACADEMIC CREDENTIALS:
Course Institution Year of passing Percentage
B.Com
Vijayanagar college Hospet
Apr 2002
50.00%
PUC
Vijayanagar college Hospet
Apr 2004
57.00%
SSLC
P.V.S.B.C High School Hospet
Mar 2007
64.00%
EXPOSURE
- Microsoft office.
- Internet.
- Typing.
PERSONAL DETAILS
- Date of Birth : 16 -05 -1985
- Father’s Name : R.VALI BASHA
- Permanent Address : MOHAMMED RIYAZ.S
S/o.R.VALI BASHA
Popular Medical House
Behind Govisiddappa bldg
S.R.Nagar Hospet.Bellary (Dist)

- Language proficiency : English, Kannada, Hindi & Telugu.
- Nationality : Indian
- Sex : Male
- Hobbies : Reading Books, Playing Chess & Carom, Watching Tv,
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
MOHAMMED RIYAZ.S

[Guest]

HAI AM PREETHI WORKING IN A HR COUNSULTANCY I WANTED TO WORK IN A DELL INTERNATIONAL COMPANY

[Guest]

J.SWETHA
Objective
To be a part of the team that works towards the growth of the organization to obtain challenging position in the field of Information Technology, where I can create my IT efficiencies and use my intellectual skills and to grow along with the company.
Contact Information
E-mail : sweth.jkumar AT gmail.com
MCA Anna University Of Technology Coimbatore. Anna University 94%
(up to Vth Sem) BCA Jairam Arts and Science College, Salem.
Periyar University 73%
HSC Sri Saradha Matriculation Higher Secondary School, Salem.
Matriculation 90%
SSLC Sri Saradha Matriculation Higher Secondary School, Salem.
Matriculation 73%

Area of Interest
- Programmer
Academic Project
Main Project :
Title : e-Project Recruiting-NAL
Front end : ASP.Net 2010
Back end : Microsoft SQL Server 2008
My Project is developed at National Aerospace Laboratories, Bangalore. The project titled ‘e-project recruiting-NAL’ automates the process of recruiting students for the project work in NAL. It allows the students to apply online for their project work. HR of NAL can process the applications online and send feed back to students. HR can post these applications to different divisions in NAL for short listing. The respective divisions can short list interested batches according to their project needs. The HR will send the final confirmation to the students. It also allows students to check the status of their applications online.
Mini Project :
Title : Book Seller System
Front end : ASP.Net 2005
Back end : MS ACCESS

My project is about purchase of books from the dealer by the seller and also sale of books to the customers. Book Seller can view the availability of books. The existing system in this case is manual. The proposed system overcomes the limitations of the existing system.
Technical Skills
Programming languages : C, C#.Net, ASP.Net, VB.Net
Packages : .NET, MS -word
Operating System : Windows XP and Windows Vista
Database : Oracle, MS Access, SQL Server