www.mpwz.co.in Pay Electricity Bill Online : Madhya Pradesh Pashchim Kshetra Vidyut Vitran Company Ltd

[muthukalee]

Name of the Organisation : Madhya Pradesh Pashchim Kshetra Vidyut Vitran Company Limited (mpwz.co.in)
Type of Facilities : Pay Electricity Bill Online
Location: Madhya Pradesh

Homepage: http://www.mpwz.co.in/portal/Indore_home.portal

Information:
The primary objective of the National Do Not Call Registry (NDNC Registry) is to curb Unsolicited Commercial Communication (UCC). Kindly check the DND status Here. Incase you are registered in DND your operator would block the message from reaching you. All messages will be scrubbed through DND number matter what kind of message we are sending.

Pay Online : http://www.billing.mppkvvcl.org/wzltbill.asp

LT Section : Frequently Asked Questions (FAQ)
General
1. What is service number?
The service number is appearing in the top left corner of the electricity bill.

2. What is IVRS ID?
The IVRS ID is appearing in the top left corner of the electricity bill.

3. Do I need Service number or IVRS ID for online payment of electricity bills?
You can use either one.

4. Can I make advance payment of electricity bills?
No. At present you can make the payment of the actual amount of your electricity bill, however this facility may be added in future.

5. Are my transactions safe?
The security and confidentiality of your personal and financial information is of utmost importance to MPPKVVCL, Indore (M.P.). You are provided with best-in-class security standards when it comes to using the online payment service so that your transactions are safe.
To prevent unauthorized access and ensure the appropriate use of information, we have put in place appropriate procedures to safeguard all personal information that is collected online. Further online payment service is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers, personal data and other online information exchange are never sent over the Internet unencrypted and cannot be viewed by unauthorized individuals.

6. What if I need any help using the online payment service?
You may contact us by sending email to at epaymenthelpdesk@gmail.com?Subject=Please%20help. We will be delighted to assist you for your queries. Incase you wish to contact the site administrator send a mail to support@mpwz.org.

Payment :
1. What are the modes of payment I can choose?
Following options are available for making online payment :
Credit card (American Express/MasterCard/Diners Club International/Visa)
Debit cards (Visa/MasterCard)
Internet Banking
Cash cards

2. Is there any transaction processing fee which I need to pay for online payment of my electricity bills?
Yes. Each time you make online payment of your electricity bill, you will have to pay the transaction processing fee for each transaction as shown in the table below :

Sl No. Mode of payment Transaction processing fee (Per transaction)
1. Credit/Debit cards Visa / MasterCard 1.25% of electricity bill amount (Inclusive of Service Tax)
American Express / Diners Club International 2.00% of electricity bill amount (Inclusive of Service Tax)
2. Cash Card 2.00% of electricity bill amount (Inclusive of Service Tax)
3. Internet Banking Rs. 5.00 (Inclusive of Service Tax)

3. Can I pay for multiple consumers? Can I pay for owner / tenant / relative / friends?
Yes. You can make payment for multiple consumers using your preferred mode of payments.

4. Should I have to print the e-receipt every time?
Not essential. It is only for the purpose of your record.

5. What shall I do If Receipt is not generated / error page is displayed ?
In case of “Internet banking and Debit card” based transaction, after a successful transaction, if error page is displayed instead of the receipt, kindly check whether your bank account is already debited with the amount of earlier transaction before attempting to pay again for the same service no. If debited, please do not attempt to pay again for the same service no.

In case of “Credit card and Cash card” based transaction, after a successful transaction, if error page is displayed instead of the receipt, kindly check the details of the transaction by calling the help line number mentioned at the reverse side of the card and the get the status of successful/failed transaction.

The payment status in both cases as discussed above will be received by MPPKVVCL, Indore (M.P.) from respective banks in due course of time and the consumer billing data base will be updated accordingly.

Support
If you are experiencing any problem, kindly send a email to support@mpwz.org with details of the problem.

[Guest]

This office name is Central Excise & customs Division Pithampur. This is central Govt. office. We are your consumer under your service number 0424812-92-40-01000287. Earlier, we got intern ate electric bill only putting our service number . But in this time no option for taking print-out of the electric bill. Please guide me how we can take print our electric bill for fast processing of the payment of the bill. An early action in this matter is requested.

If you are experiencing any problem, kindly send a email to epaymenthelpdesk@gmail.com with details of the problem.

[Guest]

How can I see my electricity bill online? Please tell me the site.

You can view the bill in the below link using IVRS ID or Service Number
http://www.billing.mppkvvcl.org/wzltbill.asp

[Guest]

I am unable to print receipt after online payment although i have adobe reader installed.

You may contact the support centre
Call Centre : 6700000
Email: support@mpwz.org

[Guest]

How to pay HT energy bill online?

Please refer the below link to make online HT energy bill payment.

Click to open

[Unregistered]

I am Shyam Sunder Maheshwary tried many times for receiving SMS Alert but fail to get it. Now please guide me for receiving SMS Alert.

@ Shyam Sunder Maheshwary:
If you are experiencing any problem, kindly send a email to support@mpwz.org with details of the problem.

[slchouhan]

Please guide me for online electricity bill payment.

Please refer the below link to make online LT energy bill payment
Click to open

Please refer the below link to make online HT energy bill payment
Click to open

If you are experiencing any problem, kindly send a email to epaymenthelpdesk@gmail.com with details of the problem. We will be delighted to assist you for your queries. Incase you wish to contact the site adminstrator send a mail to support@mpwz.org.

[Unregistered]

How to lodge complaint ?

In case of failure of supply
1.Contact nearest fuse of call centre, either on telephone or in person to lodge the complaint .

2.At the time of lodging the complaint give details like Name, location service connection no. pole no. etc. for easy access to MPPKVVCL employees.

3.The complaint register is kept at convenient places.

4.MPPKVVCL is not charging any extra charges for attending fuse off call complaint.

If the electric supply of whole area goes off, it may be a major fault and may take some longer duration for restoration of supply.
1.In case of some anomaly in energy bill.- (viz wrong reading, arrears shown though bill is paid etc.)

2.Contact nearest MPPKVVCL office and bring the anomaly in notice of concerned for rectification.

3.In rural arrears the distribution centre or sub-division office deals with billing complaints, while in urban areas ,Divisional office deals with billing problems.

4.In case of abnormal delay in settling the complaint lodged, consumer may contact to higher officers in their offices on any working day.

[Unregistered]

My name is Anil chaturvedi. I have not received IVRS no. on my bill yet. Then, from where, I can get those nos. ? Please help me.

[Unregistered]

Please help I need previous six months electricity bill.

[Unregistered]

When I go for payment system it is asking id/password.

[Unregistered]

Is there any facility available about paying of energy bill on line for a domestic consumer at Mandsaur ?

[Unregistered]

When I want to log in by my mail id computer shows wrong password. Why?

[Unregistered]

Where is consumer id mentioned in electricity bill?

[Unregistered]

I am getting the bill amount information on my mobile bearing no 7828769354 but while making the payment through online mode by using net banking. It is neither showing the bill amount nor accepting the payment. Please help me in this regard. Thanking you in anticipation.

[Unregistered]

I am currently working oversees, but I need the copy of my previous two month Bill online. Please let me know the procedure.

[Unregistered]

I don't have any customer ID of 10 digit which is important to pay bill online. How can I get my ID?

[Unregistered]

Perivous month bill

[Unregistered]

in which a/c payment electricity bills will be paid