www.allahabadbank.com Careers 2012 Allahabad Bank : Chief Customer Service Officer CCSO

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Name of the organisation : Allahabad Bank (allahabadbank.com)
Name of the post : Careers for Chief Customer Service Officer CCSO in 2012
Recruitment page : http://www.allahabadbank.com/recruitment.asp
Advertisement : http://www.allahabadbank.com/TRM_Ope...id=100&type=RF

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Engagement of Chief Customer Service Officer (CCSO) on Contract Basis

Allahabad Bank, a leading Public Sector Bank, invites applications from retired General Manager of a Scheduled Commercial Bank (preferably other than Allahabad Bank), having experience of operational side for engagement as Chief Customer Service Officer on Contract basis as follows.

Name of the post : Chief Customer Service Officer (CCSO)
No. of post : 01
Age (As on 01.07.2012) : Not more than 65 years

Eligibility (As on 01.07.2012) :
i) The applicant should have superannuated or have taken voluntary retirement at the level of General Manager from a Scheduled Commercial Bank, preferably other than Allahabad Bank.
ii) He/She should have the exposure in working of Operational side of the Bank and should have minimum 10 years experience as Branch/ Regional / Zonal Head.

LOCATION OF OFFICE : The Office of CCSO (internal ombudsman) will be located at Kolkata.

TENURE : The term of appointment will be initially for one year which may be extended on yearly basis to a maximum period of three years, subject to annual review.

JOB PROFILE :
CCSO shall be reporting directly to the Executive Director of the Bank on weekly basis and shall be the focal point for Internal Grievance Redressal System in terms of Damodaran Committee recommendations on customer service so that a minimum number of complaints are escalated to Banking Ombudsman. CCSO will help in strengthening customer confidence in the internal redressal mechanism.

SELECTION PROCEDURE : The eligible candidates will be called for personal interaction and decision of the Bank in this regard shall be final.

Application fee : Rs. 500/-
Demand Draft drawn on any Nationalised/Scheduled Bank in favour of “ Allahabad Bank – Engagement of CCSO” and payable at Kolkata.

How to Apply :
i) Application format can be downloaded from the website.
ii)Completed application and required documents should be sent to
Address the application, superscribing “Application for the post of Chief Customer Service Officer” to;
The General Manager (HR),
Allahabad Bank, Head Office,
2, N.S. Road,
Kolkata- 700 001

LAST DATE OF RECEIPT OF APPLICATIONS : 20th August, 2012

[Guest]

What are the duties of the Chief Customer Service Officer? Please explain it.

Chief Customer Service Officer shall be reporting directly to the Executive Director of the Bank on weekly basis and shall be the focal point for Internal Grievance Redressal System in terms of Damodaran Committee recommendations on customer service so that a minimum number of complaints are escalated to Banking Ombudsman. CCSO will help in strengthening customer confidence in the internal redressal mechanism.