INDOGLOBAL TRAVLES PVT LTD Mumbai : COLECTION EXECUTIVE

[Admin]

INDOGLOBAL TRAVLES PVT. LTD.

Keywords: collection executive, collection , executive, thane, mumbai, mumbai subrbs , tours and travels , tours, travels

Designation: COLECTION EXECUTIVE
Experience: 3 - 5 Years
Location: Mumbai, Mumbai Suburbs,
Thane
Education:
UG - B.Com - Commerce
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
Hotels/ Restaurants/Airlines/Travel
Functional Area:
Travel, Ticketing, Airlines
Posted Date: 10 Oct 2008

Job Description
1. Payment collection
2. Payment should be collected within credit term
3. Dispute payments
4. Weekly report
5. Coordination with clients

Desired Candidate Profile
We are looking for the following candidates having exp in Collection and customer service with good communication skills.
The minimum qualification required is graduation in commerce with knowledge in accounts and computers.
Minimum Experience : 3-5 years.

Company Profile
Indoglobal Travels Pvt. Ltd. was started in the year 1979 by Mr. M.R.Yeolekar after having almost 25 years experience in travel industry & having worked for Indian Airlines, IND Travles (Carson Wagonlit). The compnay has offices in Thane and in Nariman point and has about 35 professional staff working in both the offices.
The Annual Turnover of the company is nearing Twenty Five Crores and has been handling mostly corporate travels for the past 28 years. Our activities are DOM/INT Ticketing, Mediclaim Policies, Passport Assistant, Visa's, Foreign exchange, Hotel Booking, Rail Booking, Western Union Money Transfer & Car Hire and number of other activities related to travels.
Our managing director as well as our company has been awarded by number of Government Institutiosn, Airlines ans even Forex Dealers ( thomas Cook) for our extra ordinary productivity. Till Date our company has handle more than one Thousand corporate and more than Ten thousand Individualsfor their diffrent travel needs.
Our's is the oldest IATA approved agency and also recognized by ministry of external affairs, and are having all the ticket stock of private airline like Jet Airways, Kingfisher, Air Deccan, Go air etc. Including Indian Airlines.
In short we are one oth the oldest and well known Travel agency in mumbai and are rated top 100 travels agency of Maharastra.

Executive Name: RAJIV YEOLEKAR

Address:
INDOGLOBAL TRAVLES PVT LTD
SHRIDHAR SMRITI, BEHIND Dr. DEODHAR
GOKHALE ROAD, THANE (W)
Mumbai,MAHARASTRA,INDIA 400602

Email Address: indoglobaltrvls@rediffmail.com

Telephone: 91-022-25401223

Reference ID:
collection executive

[Guest-IJT]

Name : Vishal B. Dhebe
Email : vishal.dhebe AT rediffmail.com
Designation / Skillset : Officer Debt management- collection

Resume :
DHEBE VISHAL
OBJECTIVE : To make a challenging career in Collections and Management making effective use of my skills.
WORKING EXPERIENCE : Presently working with HDFC BANK LTD (Debt Management) from Dec - 2005.
Designation : Officer
- Job Profile :
- Responsible for monitoring collections & controlling delinquencies of Credit Cards for Pune & PCMC.
- Ensuring that NCL arising out of delinquent portfolio of credit cards are controlled under targeted levels. Maximise resolutions to achieve targeted delinquency and flowrates.
- Daily monitoring with collection agencies to resolve any customers/field staffs queries.
- To ensure sufficient hands available for field job according to the portfolio
or Allocation of cases to the recovery agencies.
- Skip tracing and arranging for the collection from the traced skip customer from outstation by coordinating with the local team.
- Personal visits on the cases which involved service issues or customer complains those could bring negative publicity or which are complicated and needs to be solved by care.
- Monthly evaluation/analysis of performance of collection agencies.
- Identifying and referring the cases for Legal action with collection feedback for proper filing. Follow up with the legal team.
Agency management & strategies to augment performance :
- Proper Allocation of Cases : As per the capacity of FE/area
- Consistently Portfolio Review : Daily & weekly
- Motivation of agency FOS to meet set targets : One to One discussion/case to case guidance, avoiding confusion. Training sessions.
- Ensuring accuracy in processes related to agency.
- Conducting joint visits with Agency FOS.
Process Management –
- Agency Audit on monthly basis.
- Receipt Recon, sighting of unused receipts, completion of lost receipt formalities.
- Ensure strict rechecking of receipts issued to agencies to avoid delay depositions and frauds.
- Settlement process involving settlement of cases to be in line with approvals received.
- Manage the billing process in a timely and correct manner.
- ACHIEVEMENTS - Achieved highest ever Resolution of 35% with Rollback of 10% in March 2011 in 120 Days GCL Bkt. and is a part of winning Team Who has achieved delinquency best ever nos.
Worked with Reliance Infocomme ltd.(Billing Collection) from May – 2004 to June – 2005.
Having detailed knowledge of the processes related to Collection, Repossession, Customer relationship management,
Designation : Team Leader (On roll of Ajinkya Enterprises)
Job Profile :
- Responsible for monitoring collections of Mobile bills of Pune & PCMC.
- Daily monitoring with collection/repossession in inhouse team to resolve any customers/field staffs queries.
- To ensure sufficient hands available for field job according to the portfolio
/ Allocation of cases to the recovery agencies.
- Personal visits on the cases which involved service issues or customer complains those could bring negative publicity or which are complicated and needs to be solved by care.
- Ensure effective collection of penal as per target.
______________________________________________________________________________
Worked with Marc Agency (SBI Card Collection) from June – 2002 to April – 2004.
Job Profile : -
The Agency is a tie-up between GE Capital and State Bank Of India fir their credit card product known as SBI Cards. I was responsible for the collections of credit cards.
Worked with Hotel Rajdhani (Account Assistant) from Jan – 2002 to May – 2002
Job Profile : -
Handling Bank Reconciliation, Tally 5.4, A.R/A.P, Audit Etc.
Customer Service Executive form June 1999 to Dec.2001
Job Profile :-
Worked with Easy Call Paging Service (I2I India Ltd.) as Customer Service exe. I was responsible in handling Inbound paging message. Dedicated person of TVs Printer, Telebrand Shopee. Maruti Udyog Ltd.
_____________________________________________________________________________.

Educational Details
Qualification University Year
M.COM PUNE University (Ness Wadia College of Commerce) 2002
B.COM PUNE University (Ness Wadia College of Commerce) 1999
H.S.C. Maharashtra Board (R.D Junior College) 1996
S.S.C Maharashtra Board (R.D Junior College) 1994
Computer Literacy :Collection specific Packages.
1) Marathi Typing speed 30 W.P.M in 1999
2) Basic Computer Hardware in 1999
3) Tally Certify in 2002
4) English Typing speed 40 W.P.M IN 2004
5) MS-CIT Certify 75% in 2004
6) Debt Recovery Agent Training passed in Sep.2010 Marks obtained 79/100.
7) Tally 9 ERP part time practice with Tax Consulantant as a Account Assistant
PERSONAL DETAILS :

Strengths –
- Positive Approach
- Self-commitment towards work.
- Good convincing power.
- Able to work under pressure.
- Negotiation skills
Interests and activities : Making friends, Traveling, Sports.
Languages : Marathi (Mother Tongue) , Hindi ,English
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More Information about this submission and submitter :-
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Submission ID : 4353513
Date & Time : 10th Jul 2011 9:24 AM (UTC)
IP Address : 27.97.49.177
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