www.msrtc.gov.in Maharashtra State Road Transport Corporation Mumbai : E-Ticket Reservation

[ijt.jency]

Name of the Organisation : Maharashtra State Road Transport Corporation
Type of Facility : E-Ticket Reservation
Location : Mumbai

Website : http://www.msrtc.gov.in/msrtc_live/index-eng.html#

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Procedure for booking e-tickets :
On-line Booking (Internet Booking) will enable the passenger to book/cancel the seats and conduct other related transactions even from remote places where MSRTC counters or franchisees are not available.

Click here to login

The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below :
E-ticket can be booked by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details. In addition to this, Guest Registration Facility for urgent ticket booking is provided. This facility can be availed for one time only, for subsequent transaction User Registration is a must.Tickets can be booked during reservation timings prescribed by MSRTC.

Payments for tickets booked will have to be made through Credit Card /Debit Card /Cash Card/ Internet Banking.
Passenger intending to book the ticket will have to login to MSRTC website and will proceed through the link provided for On Line Booking. The seat will be allocated to the passenger as per service type selected by him.

Passenger or any Person from a group intending to travel will have to produce the print out E-ticket along with original Photo Identity at the Starting point of journey. Passenger may produce from any one of the original Photo Identity i.e. Passport, Driving License, Voter ID Card, PAN Card.The On-duty Conductor or person authorized by MSRTC will verify the Identity Card of the passenger with E-Ticket print out & Reservation Chart.

If the passenger fails to produce the print out of E-ticket and the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Traveling without Ticket". Photocopy of Identity proof is not allowed.Users are advised to print e-ticket immediately after booking so as to minimize inconvenience during instances of withdrawal of e-booking due to high traffic on website.

E - Ticket facility will not be allowed to passengers availing any concession in bus fare, which is reimbursable / refundable from Government. So also, any Pass-holder like Employees of MSRTC, Students, Monthly & Quarterly Pass-holders.Ticket can be cancelled within a permissible time mentioned herein below. However, for cancellation of ticket User have to Log In on MSRTC Website and required to fill ticket information on Screen provided for cancellation of ticket. Guest User cannot cancel the ticket without registering his User Id and Password with MSRTC Website.

E-Ticketing Fare ,Reservation & Other Charges :
Fare for journey will be charged as per prevailing rates & rules.
Advance reservation charges of Rs. 5/- per seat per passenger for Ordinary bus, Rs.7/- for Semi - luxury and Rs.10/- for A/c and Deluxe bus, subject to revision, if any.

In addition to above, non-refundable Convenience charges @ 1.85% + Government Service Tax @ 10.30% on FARE PLUS RESERVATION Charges will be levied for each booking / cancellation.
The passenger have to pay additional fare in cash in case of fare revision, change in service type, change in route. etc. before start of journey.

Cancellation Rules & Refund Procedure for E-Tickets :
Cancellation slabs (% of refund) are applicable at the time of cancellation and departure time of the service at the originating place. Service originating place, time of departure and destination place will be notified on E-ticket.Cancellation charges are calculated on the Journey fare applicable for cancellation of tickets.

Reservation & E-ticketing Convenience charges are non-refundable in any case.Partial cancellation of seats are not allowed in respect of e-ticket. The cancellation of E-tickets will be allowed two calendar days before the journey date. i.e. if journey day is 3rd Oct. then the ticket cancellation will be allowed up to 1st Oct. during Reservation timing hours.

General Rules:
The reservation/cancellation timings will be from 00.30 to 23.30 IST for all week days , which may be extended during peak season. Seat reservation booking facility will be close before one hour on proposed journey date and schedule departure time of bus service or up to the time of printing of reservation chart, which ever is earlier.

MSRTC shall not be responsible for any damages or loss or inconvenience due to late departure / arrival of schedule time or change in route / change in service type , etc. Change in Date / Time of Journey, Name , Gender, Age etc. will not be allowed after seat reservation.

For any Booking Related information :
Timing : 10:00 AM - 06:00PM
Contact No 1: 1800221250(Toll Free)
Contact No 2: 022 23085581
Support E-mail: msrtchelpdesk@gmail.com
For any Unsuccessful Transaction / Refund against Cancellation
Support E-mail: pgsupport@billdesk.com

[Guest]

How many days before can I reserve e-ticket?

E-Ticket Reservation :
You can reserve your e-ticket through internet before one month from expected journey date (excluding date of journey). Seat reservation booking facility will be closed before one hour on proposed journey date and schedule departure time of bus service or up to the time of printing of reservation chart, which ever is earlier.

[Guest]

I am Mathur searching timetable of Shivneri Buses from Navi Mumbai to Nasik in the evening.

@ Mathur:
You can get the routewise timetable of AC SHIVNERI BUSES operated by MSRTC in the below link

Get Schedule Here

[Guest]

What are the e-ticket booking hours?

Booking Time:
e-ticket booking / cancellation timings are 00:30 To 23:30 IST.

[Guest]

I am a 66 year old senior citizen who travels by MSRTC buses frequently. Your official website has mentioned under "Concessions" that only a Sr. Citizen card from a Tehsildar or Election Card is acceptable as a proof of age whereas E-Ticket booking Terms & Conditions mention that passport, Driving licence, PAN card are also accepted as proof of age. I want to know the exact position as many times the bus- conductor/ reservation clerk refuses to accept my driving licence as proof of age. Please clarify.

Thank you.
Hemant H. Kittur

@Hemant H. Kittur:
Concessional fare tickets are not allowed for e-ticket booking. It requires verification of documents before issuing the ticket.Concessional fare tickets can be booked at MSRTC bus stations or from any authorized booking agents.

For any Booking Related information :
Timing : 10:00 AM - 06:00PM
Contact No 1: 1800221250(Toll Free)
Contact No 2: 022 23085581
Support E-mail: msrtchelpdesk@gmail.com

[Guest]

I want to know about Volvo bus service between Dadar to Pune?

Shivneri :
MSRTC Operates Volvo buses service under brand name "Shivneri" between Dadar-Pune-Dadar.

The First Bus starts at 5.30 AM from Dadar and Pune Station each and then after every 30 minutes till Midnight a bus departs.

Contact for Enquiry and reservations:
Dadar
Mantralay
Pune Station
Aundh
Vashi
Chembur

DADAR-PUNE Via AUNDH :
05.30, 06.00, 06.30, 07.00, 07.30, 07.40, 08.00, 08.30, 09.00, 09.30, 10.00, 10.30, 11.00, 11.30, 12.00, 12.30, 13.00, 13.30, 14.00, 14.30, 15.00, 15.30, 16.00, 16.30, 17.00, 17.30, 18.00, 18.30, 19.00, 19.30, 20.00, 20.30, 21.00, 21.30, 22.00, 23.00, 00.00.

DADAR-PUNE Via CH.WAD :
14.15.

PUNE-DADAR Via AUNDH :
05.30, 06.00, 06.30, 07.00, 07.30, 08.00, 08.30, 09.00, 09.30, 10.00, 10.30, 11.00, 11.30, 12.00, 12.15, 12.30, 13.00, 13.30, 14.00, 14.30, 15.00, 15.30, 16.00, 16.30, 17.00, 17.30, 18.00, 18.30, 19.00, 19.30, 20.00, 20.30, 21.00, 21.30, 22.00, 23.00, 00.00.

[Unregistered]

Hi,

I have booked 6 seats in one ticket. I want to cancel only one out of 6. Is it possible on msrtc?

Thanks,
Pallavi

[Unregistered]

I have my bus tomorrow at 6:30 pm .When will I receive the bus no. and contact details?

[balajiyewate]

For one ticket how much charges needed for ticket cancellation?

[Unregistered]

I have cancelled my ticket and I got cancellation voucher but I doesn't understand as what should i do next?

Sandip patil

[Unregistered]

I want to cancel the ticket. When Will I get the refund?

[Unregistered]

I have booked 3 tickets. Can I cancel one ticket of them?

[studentofnasik@2612]

I want the format of concessions form to travel from Nasik to Baramati for Diwali. Where would I get that form as it is not available near any of xerox centre near my college?

[Unregistered]

There is no option for cancellation of single ticket. If we are trying to cancel a single one it will take multiple also.

[Unregistered]

I have booked my e ticket as Guest, I had not log in. Is there any way i can print my e-ticket, Because the app was unable to send my e-ticket to mail ID.