www.hclbpo.com HCL BPO Technologies Chennai : Voice Coaches

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HCL Technologies Limited ( hclbpo.com )
http://www.hclbpo.com

Keywords: all quality , csat , v&A , Voice & Accent , Softskills , call monitor , call valuate , ssqa , rate of speech , para phrasing , instructor , quality , qualityAnalyst , softskillAnalyst , soft skills trainer , QAP , CSCO , EDCSM.

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( http://www.hcltech.com ) and HCL Infosystems (http://www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Designation : Walk-in interview: HCL - BPO recruiting Voice Coaches

Job Description :
HCL invites young and dynamic Voice Coach/Quality Coach with 2+ years of experience.

Venue: HCL Technologies Ltd., - BPO services,
Block no: 1,84, Greams Road, Thousand Lights, Chennai - 600006.
Land mark: Behind MRF building
Time: 11am to 6pm
Date: May 19, 2008 to May 21,2008

Contact Person: SUBHA - HR (C2 building - 6th floor)

Job Description:
*Monitor calls and give feedback to teams assigned
*Check on the voice and accent aspects of calls
*Coach the advisors on voice/ accent/ pronunciation and other soft skill parameters
*Conduct training sessions to enhance the customer handling skills of agents and ensure steady improvement in the related Metrics
*Maintain all reports & documents related to defined roles.
*Attend all calibration sessions (Internal & Client)
*To ensure improvement of CSCO scores
*Ensure overall improvement of EDCSM scores.

Grab this opportunity and be a part of employee first work culture.

Desired Profile Qualification: Any Graduation
Experience: Minimum 2years of Handling Calls (Should have monitored calls for 6 months to 1 year)
Skill Set:
*Excellent communication skills
*Good interpersonal skills
*Exceptional Customer Handling Skills
*Proficient in MS Office

Experience 2 - 5 Years

Industry Type: BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location : Chennai

Contact subha (subha.rajendran@hcl.in)
Telephone 044-66225522(328)
Job Posted 19 May

[Guest]

I'm Lakshmi.... I need job

[Guest]

i am final year btech it student and i need the core jod and please send to my mail :mvinothkumar1990 AT yahoo.com

[Guest]

15/23, Singavarayan Street

VIJAYALAKSHMI R
Email : viji.jr AT gmail.com


CAREER OBJECTIVE
A challenging position in the esteemed organization which promises Professional & Independent, Where my knowledge and experience will be utilized fully for attaining the Goals of the organization And in Return I would be benefited with self development and Enriched with more skills and Experience.
PERSNAOL SKILLS
Comprehensive problem solving abilities, excellent verbal and written communication Skills, Ability to deal with people diplomatically, willingness to learn, Team facilitator, Punctual and Hardworking.
EXPERINCE :
- CS-Agent
Vectone India (P) Ltd, Chennai.(UK-Voice)
Oct 2010 to till date
- MIS Executive
Hild U Technologies, Kanchipuram.
JOB RESPONSIBITIES :
- All Email Correspondence.
- Handling with customer query.
- Response to customer calls.
- Trouble shooting
- Closing the customer complaints.
ACSDEMIC QULALIFICATION :
- B.Com (63%)
Arignar Anna Government Arts College (Women’s), Walaja (2007)
- HSC (79%)

G.G.H.S.School - Panapakkam/State Board of TamilNadu (2004
- SSLC (68%)
H.S.School-Melepulam/State Board of TamilNadu (2002)
PROJECTS :
- ShreeniVaS Silks and Sarees Using php / mysql / java script
- CBSE-Schools Of TamilNadu Using ASP.NET/MS Access
SOFTWARE TECHNICAL ENVIRONMENTS :
- Operating System : Win 98, Win XP, Win 2003
- Language : C, C++, Java, Oracle 8I, Visual Basic, PHP
- DATABASE : Sql Server2000, Oracle, Mysql, Ms-Access
- SCRIPTING : Html, JavaScript
COMPETENCIES / COMPUTER SKILLS :
1. Proficiency in Microsoft Office 2010 automation, Adobe Photoshop CS4, Dreamweaver.
2. Ability to install almost all software’s to make computer in running position.
3. Efficient Use of Internet. (Emailing, Browsing & Searching etc.)
4. Well Conversant in Communication, Coordination with Analytical & Interpersonal Skills.
EXTRA CURRICULAR ACTIVITIES & HOBBIES :

- PARTICIPATED IN NCC
- Working in Adobe Photoshop to create eye catching graphics. Getting Information from Internet in spare time, watching movies, playing Dances.
Declaration :
I consider myself familiar with Technical Engineering Aspects. I am also confident of my ability to work in a team.
I hereby declare that the information furnished above is true to the best of my knowledge.
Date :
Place :
(Vijayalakshmi.R)

[Guest]

CURICULLAMVITAE
DEEPAK MISHRA
Email : dmcool.deepu AT gmail.com
Career Objective :
Seeking an interactive environment where I get to hone my technical and interpersonal skills, thereby contribute to the growth of both the organization and myself.
Present Status :
Fresher : - Diploma in Computer Science & engg.
Technical skills :
Operating Systems : XP/VISTA/7/Linux
Languages Known : Java, C++, C, VB
Command in internet

Professional Qualification :
Academic Background :
Exam passed Board Year of passing Performance
10th Jac 2008 72%

Extra Curricular Activities :
- Participate in organizing programs held at college.
- Participating in cultural program in college
- Participating in athletics game in college

Notification :
I certify that to the best of my knowledge and belief, this resume correctly describes my qualifications and me.
Place : Gurgaon
DEEPAK MISHRA