Customer Care Executive : Resume CV

[Guest]

Jaspreet Kaur
E-mail : jaspreet_grover79 AT yahoo.com

Objective :
- I aspire to work in challenging environment where I can implement my skills. I do the job with great sense of responsibility and always expect to make a positive contribution and prove myself an asset to the organization, which employs me.

Focus :
- Willing to work in an organization towards its progress & gain more knowledge, building good relationship.

Professional Strengths or Skill Set or Computer Skills :
- Effective Communication skills
- Straight Forward nature
- MS.Office
- Internet

Achievements :
- 2nd Prize in Quiz Contest On Commerce on 27-9-2002 SPON. BY :SBOP Daresi Branch LDH.
- Team Prize In Group Discussion On 27-9-2002 SPON. BY : SBOP Daresi Branch LDH.

Working Experience : Muthoot Finance Limited
Time Period : - Sept. 29’2008 To 22nd Nov.‘2011
AS : - Customer Care Executive

From : - 23rd Nov.’2011 To Till Date
AS : - Asst. Manager

My KRA’s involve the following :
- Maintaining Daily MIS and various reports pertaining to business.
- Dealing with customer walking in branch.
- Bank work, admin work and coordinating with branches
- Maintain company records.
- Taking care of all the queries pertaining to the business.
- Doing Customer’s Telephonic Verification (TVR).
- Handling various queries through Email, Support to Operation staff.

Speech Pattern :
- English, Hindi and Punjabi.

Academic Credentials :
- M-Com from Kamla Lohtia Sanatan Dharam College, Ludhiana ( Panjab University) in the year 2001-03 with 66.95%.
- B-Com from Guru Nanak Khalsa College For Women, Ludhiana ( Panjab University) in the year 1998-2001 with 60 %
- Intermediate(Commerce Stream) from Guru Nanak Khalsa College For Women, Ludhiana (P.S.E.B) in the year 1997-98 with 68.9 %
- High School from St. Thomas Sen. ,Sec. School, Ludhiana (C.B.S.E) in year 1995-96 with 65.4%

[Guest]

CURRICULUM VITAE :
VIVEK SARKAR
Email : - VIVEKSARK9893 AT AOL.IN, VIVEKSARK9893 AT GMAIL.com

Career Objective :- To find a position within a dynamic organization and to work in an environment that provides opportunities for professional growth and broad area of responsibilities, where I can use my skills to achieve our common goal.

Professional Snapshot :- A result oriented professional with over 2 Year's Experience in the areas of Tech Support and Customer Service.

PROFESSIONAL WORK EXPERIENCE :
Organization : Worked As A Technical Support Executive At First Source Solution LTD Bhopal .
Task :
Attending Technical Call of customers(operation related)
For wading Complaint regarding Customer Problem and Taking follow up.

Organization : Worked As A Customer Care Executive At MP Online LTD Bhopal.
Task : Handling calls regarding Online Application available and Closing grievance , logged by Customer . Handling Technical issue with the Service Owner .

EDUCATIONAL BACKGROUND :
Bachelor in Commerce Year 2008 From Barkatullah University Bhopal.
Passed 10 From M.P Board
Passed 12 From M.P Board

TECHNICAL KNOWLEDGE :
1. HCE (HCL Certified Engineer) course from HCL-CDC (A+, N+, CCNA, MCSE, RHCE, S.D.I)
2. Doeacc ‘O’ level . (Provisional Certificate)
3. Pursing PGDCA from MAKHANLAL UNIVERSITY.
4. Pursuing Linux Server Administration.

SKILLS :
Excellent customer service skills
Excellent in written and oral presentation skills
Excellent in organizational skills With excellent knowledge in Microsoft Office Excel, Word and PowerPoint.
Attention to detail and the ability to work independently.
Organized filing of documents.
Ability to learn new applications rapidly.

HOBBIES / INTEREST :
Listening To Music.
Reading books.
Cooking food
Surfing Net

PERSONAL ATTRIBUTES :
Strong leadership with excellent problem solving skills and decision making capabilities.
Possesses excellent communication and interpersonal skills, flexible, result-oriented, self-starter, pro-active, highly motivated and analytical with high level of creativity.
Able to work independently and at the same time with the team.

PERSONAL PROFILE :
Date of BIRTH : 28-10-1986
SEX : Male
NATIONALITY : Indian
Marital STATUS : Single
Languages KNOWN : English, Hindi

DECLARATION :
I hereby declare that information provided by me is true to best of my knowledge.

PLACE : - bhopal
DATE : -

VIVEK SARKAR