CURRICULUM VITAE :
BIJU B CHANDRAN LAKSHMI
biju.bchandran AT gmail.com

PROFESSIONAL OBJECTIVE :
To work in a dynamic, challenging environment and to significantly contribute to the organization’s objectives this will help to grow along with the organization.

PERSONAL SKILLS :
Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator.

PROFESSIONAL EXPERIENCE :
(1) Period :March 2011 to March 2012
Company Profile : Immigration & Education consultancy
Position : Marketing manager for a consultant Mr. Alphy Mathen
Job Profile :
- Responsible for meeting consultancies to make them the
Associates and give them process training.
- Involved in conducting seminars and attending Exhibitions in different part of India.
- Meeting with Clients at associates office and help to convince them to sign.
- Meeting nursing institute and IELTS institute to meet the nurses and convince them regarding CRNE.
- Attending call on behalf of the consultant Mr. Alphy Mathen.

(2) Period :November 2009 to March 2011
Company :CanApprove Immigration Consultancy Services
Ayyanthole, Thrissur
Company Profile :Immigration & Education consultancy
Position :Marketing manager (India & Middle East)
Job Profile :
- Responsible for making small consultancies into associates and branches.
- Involved in conducting seminars and attending Exhibitions in different part of India.
- Meeting with schools and colleges to market about different courses and their advantage in different countries
- Meeting nursing institute and IELTS institute to meet the nurses and convince them regarding CRNE and Human Kinetics.

(3) Period :Oct 2005 to March 2010
Company : Key Institute
Jos Jn, Cochin
Company Profile :Training Institute
Position :Marketing manager and Training manager
Job Profile :
- Responsible for meeting big companies, schools and Institutes for getting students.
- Involved in Training students & Faculties for, TOEFL, IELTS
Training, Soft Skills and Personality Development.
- Meeting peoples and small institutes to become branch.

(4) Period :31st May 2004 to Sep 2005
Company :Saffron Global Ltd(Gurgaon – Haryana)
Position :Sales officer (Trng. & Operations)
Company Profile :Involved in Business Process Outsourcing of various
Outbound and Inbound Processes for clients in the UK.
Job Profile :
- Constantly providing feed back to the General Manager, Project Manager and CEO on general issues related to project planning and execution and also suggested measures to enhance the level of the employees.
- Devising an employee policy addressing issues like Selection, Induction, Training and Development, Appraisal, Compensation, Transfers, Leave and Exit.
- Responsible for meeting targets and delivery of Training as per specified standards.
- Managing and motivating the team to deliver the best as per the requirement of the process. Reporting to General Manager Operations regarding the progress of the team. Co-coordinating with the quality department.
Process worked UK Mobiles (3G, ORANGE, T-MOBILE, VODAPHONE) and
HSBC bank # handled around 150 Agents which includes 3 Group
Leaders and 6 Team Leaders.

(5) Period :26th Mar 2002 – 05th May 2004
Company : SM Telesys PVT.LTD
Position : Country head (assist manager operations)
Company Profile :Involved in Business Process Outsourcing of various
Outbound and Inbound Processes for clients in the
UK, USA, Canada, and Australia.
Job Profile :
- Interacting with International Clients for Business and Reporting to Director – Operations on regular basis.
- Managing and motivating the team to deliver the best as per the requirement of the process.
- Reporting to Manager Operations regarding the progress of the team. Co-coordinating with the quality department.
- Taken training whenever felt necessary to improve performance of the teams.
- Managing and motivating the team to deliver the best as per the requirement of the process. Reporting to General Manager Operations regarding the progress of the team. Co-coordinating with the quality department.
Process worked AT&T, Sprint, Dish Network, Cable Adelphia, Gifts to India
Calling cards, Citi bank, Airtel Postpaid and billing.
# handled 100 Agents which includes 2 Group
Leaders and 4 Team Leaders.

(5) Period :5th Mar 2001 to 31st Oct 2001
Company : M/S DD Sharma Construction Company.
Position :Administration in charge
Company Profile :Involved in construction works.
Job Profile :
- Making pay rolls for 1000 worker, and controlling activities of the Company.

TECHNICAL SKILLS :
- Customer Service skills, Communication Skills & Computer skills (including MS Office suite).
- Diploma in Soft Skills, Personality Development, Accent and Telemarketing from Quest BPO Services.

STRENGTH& WEAKNESS :
- Positive attitude, good communication skills, talkative nature.
- I tend to believe quickly others and I love foods.

EDUCATIONAL QUALIFICATIONS :
- Completed graduation in BA (English) through correspondence under Bharatiya Gurukulam Vidha Peedom.
- Completed 12th from Govt. Higher Secondary School Aizwal, Mizoram under M.B.S.E (Mizoram Board of Secondary Education).
- Completed 10th from K.V Happy Valley Shillong, Meghalaya under C.B.S.E (Central Board of Secondary Education).

HOBBIES :
- Love to play and watch cricket, listening to music and Learning new languages.

ACHIEVEMENTS IN LIFE :
- Worked with N.S.S (National Service Scheme). I participated in youth parliament and I was the captain of the school.

DECLARATION :
I hereby declare that the above written particulars are true to the best of my knowledge and belief.

BIJU B CHANDRAN