www.nagarro.com Software Pvt Ltd Gurgaon : TL PHP

[mskavi]

Nagarro
http://www.nagarro.com

Keywords: PHP

Designation: TL PHP
Experience: 4 - 8 Years
Location: Gurgaon
Compensation:
As Per Industry Standards.
Education: UG - B.Tech/B.E. - Any Specialization
PG - MCA - Computers
Industry Type: IT-Software/ Software Services
Functional Area: Application Programming, Maintenance
Posted Date: 29 Sep 2008

Job Description
Good knowledge of PHP for developing applications both client - server, enterprise & website based.
Ability to specify project funct. & tech. specifications.
TL will be responsible for Architecture design, analysis & troubleshoot technical problems.

Desired Candidate Profile
Candidate with relevant exp. of 4-8 yrs in PHP
Good conceptual knowledge and capacity to lead a team.
Good communication skills, experience in direct client interaction US/UK based client communication,
Prior experience in Team Lead preferred

Company Profile
Nagarro Software Pvt Ltd is a CMM level III certified software Development Organization founded in 1996.

Nagarro is among the Top 25 companies in the Employee Satisfaction Survey conducted by Dataquest. We are also ranked 4th in the Nasscom li

Executive Name: Preetish Nair/ Itee Srivastava.

Address:
Nagarro
Plot No. 15, Electronic City
Sector - 18
Gurgaon,Haryana,India 122015

Email Address: rajesh@nagarro.com

Telephone: 91-0124-3048646

Reference ID:
REF/PHP/TL

[Guest-IJT]

Name : Bijesh Nair
Email : bijeshnair.hs AT gmail.com
Designation / Skillset : Team Leader Operations

Resume :

TEAM LEADER
Objective :
- Seeking challenging position & give my best output to meet the goal of the Company.
PROFESSIONAL SUMMARY :
- Overall 3 Years and 4 months of experience in BPO, Call Center, Customer Care industry. Broad experience as a Team Leader in Telecoms institutions.
- Possess strong Team leadership, motivational, and coaching skills. Excellent problem solving with strong sales analysis and reporting skills..
- Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.
PROFESSIONAL EXPERIENCE :
Azure Knowledge Center, Ahmedabad Mar ’10 – Present
Team Leader
Responsibilities as a Team Leader
- Working with Reliance inbound RIM Process.
- Conducting briefings and debriefings so as to make aware the CSR’s about daily updates, which in turn helps to reduce the MAFI percentage.
- Working closely with the QA and Training team to implement Quality parameters to ensure client/program requirements are met.
- Giving feedback to executives related to performance in terms of Average calls, Talk time as well as Quality Scores received.
- Working in accordance to company targets maintaining SLA, Talk time as well productivity.
AEGIS Essar Services Ltd, Ahmadabad March ‘08 – March ‘10
SME (Subject Matter Expert)
Achievements
- Joined BBPO as a CSR in March ’08 and selected as SME in an IJP on June 2009
Responsibilities as a SME
- Participate in the training sessions to introduce new CSRs to operational procedures.
- Work with CSR to ensure that proper methods and tools are used to develop and oversee customer requirements.
- Work closely with the QA and Training team to implement Quality parameters to ensure client/program requirements are met.
- Preparing EOD reports related to Man-power as well as daily performance of executives.
- Giving feedback to executives related to performance in terms of Average calls, Talk time as well as Quality Scores received.
- To maintain a safe and healthy work environment by enforcing the rules and regulations laid down by various Company policies and also enduring that all the team members act in a safe and responsible manner.
Awards : Awarded as Best Performer constantly for 2 months, Top TL in the month of Decemeber’10
Extra Responsibilities :
- Besides I do have an experience of Training the new hires.
- Conducting Product & Soft Skills Training of the New Hired Batch and Assuring 90% Certification rate.
- Monitoring / Mentoring agent performance.
- Enhancing Job Knowledge and Skills of the existing employees by conducting refresher/behavioral & motivational training.
- Meeting Quality Standards by maintaining attrition of New Hired Batch.
- Tracking attendance of NHT's & Refresher on a daily basis.
- Conducting assessments on schedule .Maintaining scores & timely reporting the same
- Identifying improvement areas of the executives &(i) mentoring existing teams &(ii)mentoring NHT's
- Maintaining documentation of training activities..
- CRM training & Mock Call Session
EDUCATION :
- Perusing BCA from Indira Gandhi Open University
- Secured 58% in H.S.C. from Gujarat Higher Secondary Education Board in March 2008
- Secured 65% in S.S.C. from Gujarat Secondary Education Board in March 2006.

Nair Bijesh Babu.
References available upon request.
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4444294
Date & Time : 4th Aug 2011 11:06 AM (UTC)
IP Address : 122.170.26.54
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/13.0.782.107 Safari/535.1
Predicted Country []: India