Resume CV : Team Leader

[Guest]

CURRICULUM VITAE :
K.SHANTHI KRISHNA SWAMY
E-mail Id : shanthi.swamy7 AT gmail.com

Career Objective :
Looking forward to work in a supportive and co-operative environment with opportunities to enrich my knowledge, experience and skill in the emerging markets.

Educational Qualifications :
Qualification Year of Completion Board/College/ University Aggregate Percentage Division Degree :
2008 Aurora Degree College 69% I
Intermediate 2005 New Generation Jr. College 73% I
SSC 2003 Geetanjali High School 75% I

Work Experience :-
Working with Bank of America from the past 3 years as a Senior Team for process called GFX Foreign Clean Collections and Draft Investigations.
Responsibilities :
- Handling Conference Calls with the LOB in absence of Team Leader.
- Delivering end-to-end training to new associates.
- Point of contact incase of Escalations.
- Spoc for Transport, Trainings and Fun activities.
- Designed weekly online refresher trainings for the team to address training gaps.
- Single handedly and managed two FTE job for 3 consecutive months in the night shift with 100% accuracy
- First point of contact in the absence of Team Leader.
- Key performer consecutively for 7months.

Rewards & Recognitions :
- Rewarded as best associate for the highest Productivity & Quality for the month of February, 2010.
- Bronze award for handling quality of international calls and banking centers in February, 2011.
- Awarded Silver Award for the adherence to deadlines and exceptional level of quality in April, 2011.
- K- Performer (Known performer) for the month of December, 2011.

Hobbies :
- Painting and listening to music.

Strengths :
- Optimistic
- Friendly

Personal Details :
Date of Birth : 13-12-1987
Gender :
Marital Status : Single
Languages Known : English, Hindi, Telugu, & Tamil

Declaration :
I hereby declare that the above mentioned information is true as per my knowledge.

Date :
Place : Hyderabad
(K.SHANTHI)

[Guest]

Sasidharan J
Email : sasidharan.janaranjan AT gmail.com

Carrier Objective :
To provide a substantial contribution to the job assigned and to succeed in every field of work that I involve.

Experience :
Senior Data Analyst/Senior Implementation Analyst – Secova eServices Private Limited (Chennai, Tamil Nadu)
Since Sep’11 to Till Date : Quality Checking and Team Management
Process : Human Resource, Health Care Insurance and Benefit Administration

Roles and Responsibilities :
- Processing the Employee Basic and the Benefit information received from the clients.
- Testing and Quality checking the Input, output and Claims files received in different tools.
- Uploading on the Client Server.
- Doing implementations for the new clients.
- Assigning tasks to other Associates.
- Sending various reports to clients.
Senior Process Associate / Analyst – UST Global (Chennai, Tamil Nadu)
- Mortgage Analysis and Quality Checking - Insurance Analysis and Quality Checking
- Team Management

Since Sep’10 to Sep’11 :Process Analyst and Quality Checking
Process : Title and Insurance
Residential Servicing Mortgage :
Key Responsibilities :
- Understanding the Domain about Real Estate concepts in USA and doing Analysis for Residential Properties.
- Working in the Client Desktop like File Net and Citrix.
- Worked for the Process like Title Search, Title Examination, Insurance and Recording.

Senior Analyst – Zenta Knowlegde Service Pvt.,Ltd (Chennai, Tamil Nadu)
CAREER GRAPH
Since April’ 08 to October’ 09 :
Process : CMBS and NON-CMBS
Commercial Servicing Mortgage :
Key Responsibilities :
- Understanding the Domain about Real Estate concepts in USA and doing Analysis for Commercial Properties.
- Based on Borrower’s Income/Expense Doing Analysis and Rating their Property’s Performance.
- Working in Client’s Desktop to keep the Borrower’s Information as Confidential.
- Checking the Property Insurance/Property Tax paid details through the Websites which has been controlled by CMSA (Commercial Mortgage Servicing Association).
- Uploading pending and downloading pending responses for the whole team.
- Retrieving LP data from the Web sites.
- Finally Rating the Property’s performance and upload those information to the Investor’s Knowledge.
Quality Checking : Reviewing the deals processed by other processors
- Assigning tasks to other Associates.
- Sending various reports to clients.

Since October’09 to Sep ‘10 :
Process : ITAC General and Health Insurance.
- Tracking the Document, Policy and Coverage level information as per the client requirement.
- Comparing the tracking data with the initial requirement.
- Sending Letter to the Borrower for Exceptions.
- Uploading the pending Comments.
- Quality Checking : Reviewing the loans processed by other processors.
- Reporting the Production and quality report for the whole team on daily and monthly basis.
Significant Highlights :
- Top performer both in production and quality checking with 100% quality inboth the process.
- Done a process improvement for RET, PINS and Management Fees calculation and it reducesthe production cycle time significantly.
Roles Played :
- Given training for the new joined and refresher trainings for the team members.
- Assigning deals to team members.
Achievements :
- Received Kudos cards as an appreciation towards the dedication and hard work
- Received appreciation mails from supervisors and US Counterparts
- Promoted to the review role within the short period of time inboth the process.

Acumen Advertising Services (Kovai, Tamil Nadu)
Since August’ 06 to March’ 08 : Client Relationship Executive
Key Responsibilities :
- Making Calls and Advertise the product to the Client.
- Interacting directly with the Client.
- Preparing Report.
- Giving training and making Presentation.

Strengths :
- A highly motivated & Creative Professional
- Proactive in learning new technologies
- Able to work under pressure in fast paced & time sensitive environments
- Having self confident & judgments to achieve targets set by the company.

TECHNICAL SKILLS :
Platforms : Windows-98, 2000, XP.
Programming Languages : Visual Basic 6.0,
RDBMS : MS-Access.

EDUCATION CREDENTIAL :
B.Sc Computer Science in 2006(Rank Holder) PeriyarUniversity, Salem, Tamil Nadu
MBA, Pursuing(Will be completed by 2012) IGNOU.

DECLARATION :
I hereby declare that all the details given above are true to the best of my knowledge and conscience. Regards,

(SASIDHARAN.J)