Diploma DCS Alagappa University www.alagappauniversity.ac.in Distance Education : Model Question Paper

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Document Described : Alagappa University
DISTANCE EDUCATION
D.C.S. EXAMINATION, MAY 2011.
OFFICE MANAGEMENT
(2009 Onwards)
Time : Three hours Maximum : 100 marks

http://www.alagappauniversity.ac.in/..._paper/DCS.doc
http://www.alagappauniversity.ac.in/...9&college_id=2

PART A — (5 × 8 = 40 marks)

Answer any FIVE questions.
All questions carry equal marks.

1.Discuss the importance of office in modern business organisation.
2.Explain the principles of management.
3.Define office layout and explain its objectives.
4.State the ways by which noise and dust free environment can be created in an office.
5.What are the various methods for classification of files?
6.State any two modern machines used in office and also describe their functions.
7.As an office manager, suggest the suitable procedure for the purchase of stationery in your office.
8.What factors will you bear in mind while drafting a complaint letter?

PART B — (4 × 15 = 60 marks)

Answer any FOUR questions.
All questions carry equal marks.

9.Explain the duties and responsibilities of office manager.
10.What do you mean by line and staff organisation? Explain its advantages and disadvantages.
11.Explain the procedure that should be followed by the office for handling inward and outward mail.
12.Describe the importance of proper lighting and ventilation in an office.
13.What do you mean by Indexing? Explain its types.
14.Discuss the advantages of mechanisation in an office.
15.Outline a system which you would follow in controlling stocks.