www.opsource.net India Pvt Ltd Bangalore : CCE , MCP, MCSE, MCSA, MCDBA, RHEL

[Admin]

Opsource India Pvt Ltd
http://www.opsource.net

Keywords: CCE , MCP, MCSE, MCSA, MCDBA, RHEL, A+, Server+, Technical Analyst, Analyst,

Designation: Technical Analyst
Experience: 0 - 2 Years
Location: Bengaluru/Bangalore
Compensation:
Best in the Industry
Education: UG - Graduation Not Required
PG - Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: Application Programming, Maintenance
Posted Date: 23 Sep 2008

Job Description
Technical Analyst handles all customer queries and ensures they are properly interpreted and
answered from the knowledge base articles. They will escalate the issues to the appropriate resource as and when
required. The ideal candidate is a dynamic individual with a passion for customer care and good understanding of
operating a computer and interacting directly with customers

Desired Candidate Profile
Responsible for handling calls from customers
oInterpreting knowledge base articles into meaning full solutions
oDocumenting call history and escalating when required
oMaintaining call statistics to customer SLAâs
oMentor junior members of the team
0 - 2 years of experience
oA Bachelors degree in science / arts / commerce
oStrong written and verbal communications skills with neutral/American accent
oWilling to work in night shifts for a 24/7 operations
oStrong interpersonal skills and the ability to work effectively, independently
oCertifications like (MCP, MCSE, MCSA, MCDBA, RHEL, A+, Server+) will be an added advantage

Company Profile
OpSource, the SaaS delivery experts, is focused on providing operational infrastructure and application services
that enable companies to offer web applications on-demand and software as a service. Founded in 2002,
OpSource is a privately held company headquartered in Santa Clara, California with additional operations in
Herndon, VA., London, UK and Bangalore, India.
Our flagship platform OpSource On-Demand delivers hundreds of applications on-demand to millions of users and
manages billions of transactions everyday. OpSource provides to its clientâs customers (end-user of the clientâs
applications) 24x7 âcustomer careâ under the clientâs brand. The service offers front line, level 1-support trained on
their application. This service is called C4 â Clientâs Customer Care Center

Executive Name: Ms. Ratika Gandotra

Address:
Not Mentioned

Email Address: rgandotra@corp.opsource.net

Telephone: 91-080-30578400

[Guest-IJT]

Respected Sir,
I, Harish kumar Agarwal, passed PCC in MAY 2010 and wants to apply for industrial trainee in your esteemed organisation at Kolkata Office. In this regard, I am forwarding my CV with this post.
HARISH KUMAR AGARWAL
MOBILE NO. :9748503511 EMAIL ID: harish.ag567 AT gmail.com
CAREER OBJECTIVE
- To seek professional exposure as Industrial Trainee in the field of Finance and Accounts with a reputed organization
PROFESSIONAL QUALIFICATION
- Cleared ICSI Foundation Examination in December, 2009 and secured 71.25%.
- Cleared Professional Competence Course (PCC) conducted by The Institute of Chartered Accountants of India (ICAI) in May, 2010 and secured 64.17%
ACADEMIC QUALIFICATION
QUALIFICATION BOARD/UNIVERSITY YEAR SCHOOL/COLLEGE MARKS OBTAINED
B.Com(Honors)
(2nd Year) Calcutta University 2010 Syamaprasad College 61%
Higher Secondary C.B.S.E 2008 Army Public School Kolkata 89.75%
Secondary C.B.S.E 2006 Army Public School Kolkata 78.4%
COMPUTER PROFICIENCY
- Working Knowledge in Microsoft Windows (MS Word, MS Excel, MS Powerpoint)
- Working Knowledge in Internet Operations
- Working Knowledge with C++ Programming
- Working Knowledge with Tally and Ace5.0 program
PERSONAL DETAILS
Date of Birth : 03rd January 1991 Father’s Name : Pawan Kumar Agarwal Residential Address : 36A, Chandra Nath Roy Road, Kolkata-700039 Extra Co-Curricular Activities : NCC Certificate A
REFERENCE
CA Manoj Kumar Agarwal Flat No.2C, 3rd Floor Nirmala Bhavan 81, Bondel Road Kolkata-700019
thanking you!
Waiting for favourable reply!