Distance Education www.alagappauniversity.ac.in MA Hospital Administration Alagappa University Model Question Paper

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Document Described : Alagappa University
DISTANCE EDUCATION
M.A. (H.A.) DEGREE EXAMINATION, MAY 2011.
PRINCIPLES OF HOSPITAL MANAGEMENT
Time : Three hours Maximum : 100 marks

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http://www.alagappauniversity.ac.in/files/question_paper/MA(HOSPITAL%20ADMN).doc

SECTION A — (5 ? 8 = 40 marks)

Answer any FIVE questions.
All questions carry equal marks.

1.What are different types of plans?

2.What do you mean by a Matrix Structure? What are its advantages?

3.What are the qualities of a Good Leader?

4.Explain Mc Gregor’s theory of motivation.

5.What are the barriers in communication?

6.What are the various issues to be considered in a Hospital Audit?

7.How strategic alliances help hospitals?

8.What are the different types of ISO certifications and state their purposes?

SECTION B — (4 × 15 = 60 marks)

Answer any FOUR questions.
All questions carry equal marks.

9.Explain the evolution of management thought and various schools of management thought.

10.Can MBO be used effectively in hospitals? Explain why and how.

11.Compare the advantages and disadvantages of centralization and decentralization.

12.Explain the various theories of leadership.

13.Describe the various methods of performance evaluation in hospitals.

14.Explain the principles of effective communication in hospitals.

15.Explain the need, scope, significance and limitations of TQM in hospitals.