www.advertisingindia.net Outbound voice BPO Delhi Ghaziabad Bhopal Dehradun : Classic Advertising Group

[Admin]

Classic Advertising Group.
Outbound voice BPO Delhi Ghaziabad Bhopal Dehradun Classic Advertising Group
http://www.advertisingindia.net
advertisingindia.net

Keywords: CCE

CCE
Experience:
1 Years
Location:
Ghaziabad
Compensation:
No limits

Education:
UG - Other Graduate - Any Specialization
PG - Other

Industry Type:
Advertising/ PR/MR/Events
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
24 Sep


Job Description
1. Outbound Customer Care
2. Voice Process
3. Five days working with 2 days roster off.
4. uk shifts
5. Good Growth Prospects
6. Excellent Salary with Excellent Incentives

Desired Candidate Profile
Excellent Communication Skills

Company Profile
Classic Advertising Group is a 27 year old ambitious & highly creative ace in advertising, with it's corporate office in N.Delhi and in Ghaziabad , Bhopal , Dehradun , U.K. and Canada. CAG enjoys a reputation of excellence in design , production and client services , offers excellent opportunities of employment to young talent who want to give a zooming acceleration to their career.

Address:
Not Mentioned

Email Address:
classichrd@gmail.com

Telephone:
Not Mentioned

Reference ID:
AGENCYFAQSNAUK-CCE

[almas]

Dr. Almas
E-mail: drsadu@rediffmail.com

Career Objective

Work in a professional atmosphere, where HARDWORK and TALENT are nurtured and give me an opportunity to widen spectrum of knowledge while offering career advancement and personal growth


SUMMARY:

• Ability to adapt to new work culture
• Can work in a team as well take up independent responsibility
• Good communication Skills

Employment History:

WORK EXPERIENCE:

Worked with Spheris as a MT for 9 months.

Presently working as a dentist at seema dental college from 2006



Educational Qualification: - BDS from Rajiv Gandhi University



Strengths:-

Zeal to accept work related challenges, Dedication towards work and
Self-Motivated, capable of doing hard work

Hobbies:-
Playing badminton, dancing, Listening to music and Traveling.


Personal Details

Name : Almas
Husband's Name : Dr.Sadananda
Date of Birth : 20-07-1981
Languages known : English,urdu, Hindi and kannada.

[Guest]

i want job in call centre

[rituparna mahendru]

E-mailid-ritu.mehandru AT gmail.com

Objective:
To set and attain career goal through hard work and determination.

PROFESSIONAL EXPERIENCE:
Centre Manager:Frankfinn Institute of Air HostessTraining 27th Aug 2007 – 15th March 2008

MAIN RESPONSIBILITIES :
- Is responsible for the overall administration and smooth functioning of the centre.
- Has to be a good administrator, communicator, problem solver and team motivator.
- Has to co-ordinate with vendors, property owners and other people concerned cost efficiently for the requirements of the centre at different times.
- Has to conduct staff induction
- Has to make the MIS and CH Reports and send it to the Head/Corporate office every month at the specified time.
- To check the punctuality of the staff and to implement the same adopt the ‘Lead by Example’ policy.
- To check on the students and the smooth running of the classes.
- Has to coordinate with the parents of the students in case there are any issues.
- Has to handle the grievances and issues of the staff.
- Has to be aware of the formats and KRAs of all the staff members in the centre.
- Has to analyse the performance of the centre through the reports and proactive in working towards making it a profit generating centre.
- Has to monitor and delegate the marketing work by coordinating with the marketing team.
- Has to be alert and observant at all times.

Senior Executive : - HCL Aug,05-march,06
Joined as a senoir cc for a UK process (British telecom). Was promoted as a floor trainer for the same. Worked in Hcl for 8mnths after which had taken a maternity leave. Was in the payroll of Hcl till december and then resigned for personal reasons.

Had taken training sessions with the freshers
Monitored calls, time to time.
had taken one o one for betterment of the candidates.
Sent daily reports to the team leader for the freshers who hit the floor.

Senior Executive : - Global Vantedge Aug,02 – Aug,04
Job Profile:
Was working as a senior executive and handling third party collections portfolio. Working as an SMS with the new batch for better performance.

Proceeses like Black Hawk, AT&T,and presently working with Discover card.
Attended trainings like FDCPA, Collections, Voice & Accent, Compliance, and Web & System training.
Mentored new hires and helped them come up the learning curve,shared best practices and ensured that the whole team /portfolio is benefited.
Ensure quality reporting and work with operations to build a highly effective measurement and reward systems based on empirical data.
Understanding onjob training needs and assist in scheduling and time management.
Periodically interact with middle and senior management.
Embody the spirit of excellence through team building, and sound man-management skill..
Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate them with the vision and core values.
Topped the portfolio of collections and also been rewarded six sigma in collections and rewarded for it.

Process Associate: - GE CAPITAL – Gurgaon Feb,01 – Aug,02
Job Profile:
Worked as Process Associate and worked with the Outbound Collections in the early as well as late stage portfolios.
Done training sessions with the new associates and mentored new associates to help them work better in a new environment. Also done sessions with the teams on effective communication skills,process knowledge,soft skills,and system familiarity.
Escalated calls resolutions given on time to new people.
Strategizing and motivating team members to achieve team targets.
Conducted Compliance sessions for OUTBOUND COLLECTIONS.

CORPORATE TRAININGS
Compliance Training.
Collections skills training.

Summary of Qualifications
Worked with CITICORP MARUTI FINANCE (CALCUTTA),Front Office handling Car finance and EMIschemes.
Worked as a trainee for bonds, and fund in ICICI (Calcutta).

EDUCATION
Bachelors in Humanities:Passed from Calcutta University with 2nd Division..
West Bengal Board of Higher Secondary Education:Passed with 2nd Divison.
West Bengal Board of Secondary Education: Passed with 1st Division.

Additional Information
An active member of ROTARACT CLUB OF CALCUTTA, for 3 ½ Yrs.
Learning,FUNDAMENTAL,MS-dos,win-98/nt,Programming Techniques,Database Concepts,Foxpro.
Have been an active member in leadership training servive in Carmel convent.
Other interests painting and semi-classical music.